Get matched with top tankless water heater installers in New-baltimore, NY

"I needed an 18yr tankless hot water heater removed and a new one installed. Mike and Brian came over and swapped it out with ease. Looks nice and neat and they took time to explain what they did and what to expect. I have rental property and Mike will be the 1st person I call in the future. 5-Stars all the way!"

"The technician was very knowledgeable and explained the problem and the solution options clearly. The installation of the additional equipment needed to get the heating working properly was very well done. From the initial phone call to job completion, it was a very good experience."

"The plumber was courteous & competent. I wouldn't hesitate to call this company again if I needed help."

"Hiring Boss Pro Plumbing was the best decision I have made. I called them to help repair my tankless water heater, and they did an impeccable job. Will definitely keep them in mind for the future."

"Several days after calling we received a visit from Steve, who manages client accounts/coordinates jobs, and John, president. Both men were professional and pleasant, and John went into detail in response to our questions, which gave us some confidence in the firm's competence. We were offered financing. We received estimates via email in a short time. Once we decided to proceed with JSP, Steve visited again with Travis, who determined materials needs and made an estimate of how long the install would take (2 days). Again, professional and pleasant demeanor, and questions answered with detail. Steve was able to subcontract fuel tank removal for a reasonable cost when we determined this was also required by our municipality. Steve filed the permit with our town early enough to start on schedule. Work was scheduled for the end of October. The work was conducted over three days, rather than two, but much of the reason for that lay with our propane supplier rather than than JSP. Overall I was pleased with the install. The crew was small, but well equipped and experienced. There was a company runner to bring items when needed rather than an installer having to leave. They also showed up with two trucks full of a huge selection of tools and materials. Damon and (another) John vastly exceeded my expectations as far as how pleasant I imagined it might be to have strangers working in the home all day. They did not mind explaining what they were doing, they worked steadily but without hurrying, and they treated one another with respect. They did not cause any damage to our home and they cleaned up after themselves. The third day was trying, with Damon having to return late in the evening after doing another job some distance away to hook up and fire the boiler after the propane was finally activated. This did not affect his attitude and we really appreciate his work getting everything absolutely right, including returning a week or so later to make a small adjustment to the system. Payment was requested once the fuel tank was removed a few days later and we had a chance to evaluate how everything was working. We will receive boiler maintenance for two more years, and we are confident the company stand behind their work. The company has automated text and email notifications to keep clients abreast of when staff are en route to your home (including a photo for those very concerned about safety). This was helpful."

"I needed an 18yr tankless hot water heater removed and a new one installed. Mike and Brian came over and swapped it out with ease. Looks nice and neat and they took time to explain what they did and what to expect. I have rental property and Mike will be the 1st person I call in the future. 5-Stars all the way!"

"Frank did a great job replacing the bathtub faucet, which had to be installed from the other side of the wall. He cut an access hole, installed the system, and put in a wall cover that blends right into the wall. He gave the best service at the best price I found."

"Purchased the deal in the evening on Friday Feb 12, 2016. At time of purchase I advised vendor that best way to reach me is by email or Angie's messaging. Also provided two possible dates in March for the work. Winston responded the next day via Angie's message, and we set up the service date for my  next weekday off, March 2. And I sent him some pictures of the plumbing and street valve. Could not get a commitment on an arrival time, but he called me that morning and advised he had a 9am dentist appointment, and would arrive after that. Showed up with his helper about 1.5 hours later. We could not get the street valve cover off, and thought it belonged to the city, so I made arrangements for Winston to come back today, March 15.
I called the city water dept, and they sent someone over, he said it was not their valve, it was mine and he couldn't touch it, I guess each city is different?.
Anyway, I got the cover off with the help of a saw, a big hammer and a pipe wrench in time for Winston to come back today. We communicated via Angie's messaging in the meantime. Still could not get commitment to arrival time, although I asked for 8am.
Called Winston at 8:15 this morning and he said he would be her by 9:15, arrived at  9:00. We could not get the street valve closed, it was stuck. Not surprised, as it has not been accessed in at least 30 years!. We decided he would put the new valve just downstream of my existing shutoff, and from now on, will not use the old one to prevent further leaks thru the valve stem packing. I also asked him to rebuild the hose bib in the garage adjacent to the main valve, and install heat tape on the pipe before wrapping it (I already had the heat tape, just never got around to installing it. When attempting to replace the washer in the hose bib, the retaining screw broke, so he installed a new hose bib into the old valve body for me. Although I was willing, Winston did not charge extra for the extra trip and the extras I asked him to do.
Overall, I am more than satisfied with this experience. My only complaint is not getting an advance commitment on arrival times. But once I did get a time, he was punctual, even early. Would give an A- on responsiveness if I could. But overall, an A experience!
Will definitely use A REAL PLUMBER again. In fact, we already discussed installing a freeze-proof valve for my backyard hose bib.

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"Came to provide routine oil-fired boiler service. Asked why there was always water being expelled from the overflow valve. Tested and found a bad expansion tank. Replace both tank and valve (on the truck). Problem solved!
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"Steve did a great job install three toilets; great communication prior to project about pricing and products, and installation proceeded on time and to standard."