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"Replaced 2 deck lights and 2 bathroom fans."

"Job was absolutely fantastic. Will be hiring them again with my next project."

"This company wasted several weeks of our time without providing a sufficient apology or explanation. They initially scheduled service while asking in a voicemail if I wanted to base the estimate on the detailed specs in my email or if I preferred to have the owner walk through. I followed up within 2 business days to confirm the date at the end of July and mentioned either option would be okay with me, but I wanted to confirm whether my specification was sufficient with the owner as I felt there were some non standard parts involved. I patiently waited and followed up from time to time. This is the full timeline: June 30 at 4:18 p.m.: I called. The owner (Evan) picked up and mentioned the company was finishing up for the day and just taking emergency calls then, while adding that his secretary would follow up with me the following week. I mentioned that I sent an email the same day with a full breakdown of the work. July 6, 1:48 p.m.: The secretary left a voicemail to confirm a July 26 appointment with an arrival time of 8:15 a.m. and sent an email to confirm the scheduled date and time. In the voice mail, I was asked to follow up to see if I wanted an in-person estimate or if an estimate based on my email specs was sufficient. July 10, 11:41 a.m. I called to follow up, but received an automated message indicating the number has calling restrictions that prevented completion of my call. I followed up via email (below). July 11, 2:47 p.m.: I sent a text message to a 978 area code number, which seemed to be the number that the main number forwards to, to confirm receipt of my email while mentioning the automated message issue. July 12, 10:22 a.m. I called to follow up as I did not receive a response to the email. I wanted to make sure they knew I confirmed the date and time, and I wanted to discuss the estimate options. I immediately received a text message back from the 978 area code operated by the secretary, adding that she was on another call. I did not receive a call back that day. July 14, 9:23 p.m. I followed up via text message, asking when would be a good moment to catch up regarding the upcoming work. I received a call back from the secretary at 9:30 a.m. I summarized my July 6 email. The secretary indicated she would get back to me that day after discussing the project with Evan. I did not hear back. ** July 18, 9:54 p.m.: followed up again over email for when the team arrived the following day while providing the above breakdown so they understood my frustration from a customer perspective. July 19, 7:55 p.m.: I received an email from the owner indicating he cancelled the appointment while being sorry that our communication has not met your expectations, which I felt was interesting as the lack of communication would be frustrating to any customer, and his response incorrectly suggested that it was just my expectations at issue. Frankly, when a company commits to a job, they should always follow up. I emailed the owner back right after and asked for clarification, but I never received one. I should note that this electrician has worked for me before. I was overall happy with the service, with some caveats. On a job at my new residence, they installed new outlets as some existing outlets installed by someone else prior had safety concerns. During the install, I noticed that some new outlets were not as eye-level as they were before (this was not an issue with the available leeway around the outlet, as there was some). I asked one of his installers nicely if some could be moved a bit to be eye level, and the owner (Evan) overheard this and announced that this was a safety visit and not a cosmetic one. This did not make sense to me."

"I had a new HVAC system installed by ( remove company name) which is now Heritage. I called Heritage about a service plan. They said a service needs to be done. I said your company just changed my filter and cleaned the system (literally a week ago). They said only the tech can sign you up so we need to do another service. I said I did not need another service. They insisted. I talked to Chris, one of the service managers and he would not budge. I called again and explained situation. Never heard back. Will not be doing business with a company that does not return phone calls when a customer is begging them to take money for a service plan. Such a poorly run company. So done with them. "

"Very personable, small family business. We loved working with this father-son duo. They were transparent about cost, were timely, effective communicators and were really flexible with us when we ended up installing at least twice as many lights as we were planning on. They also walked us through all of the work they were doing and taught us tips and tricks along the way. I highly recommend Rick and Aaron."

"Great service and workmanship"

"Eric was great! Just needed a swap out an old plug for my washer. He was in and out in no time, courteous and the fee was very reasonable. Highly recommend!"

"Mike was excellent! He put in a ceiling light (where there was no light before), replaced a ceiling light and put in a new outlet. He was efficient, courteous and most importantly did the job well! We will definitely hire him again. "

"While they did a great job job with the installation there was no instruction on the runn of the generator such as how to operate the em shut off switch. As far as as I know they didn?t test to see if the generator work properly if the power was off. Also we were told by the per who gave us the estimate that if we went with Cote Electric that we would receive 6 sealed hardwired combo smoke wired smoke and co2 detectors which we?ve heard nothing about and it been almost 3 weeks since installation "