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"They told us at our initial sit down that they would be sending a team out to our house to complete this install. The team was one person. Seemed like he would go in between different jobs along with ours. Only a few days were spent totally at our house. This is what dragged the install out. Nothing against the person that installed it the company needs to put more hands on deck. Had issues with stair steps breaking. Then they repair stair with warped board. Still currently waiting to get the stair corrected. We feel they were quick to take money but slow on fixing the issues. Photo attached is the warped board they placed on the stairs."

"Everything went very smoothly.  The installation was about a month out from when we placed our deposit.  50% of the total was due when we ordered everything and signed the paperwork.  Then the remainder was due when after the job was completed. <br /> The installers were very professional and cleaned up after themselves.  Our floors look great.  We won't hesitate to use them again. <br />"

"The job went smoothly from beginning to end. The installers were professional, friendly and top knotch. Carpets Plus had the best selection of all types of flooring. The showroom sales people were very knowledgeable about the products. All of our questions and/or concerns were addressed quickly and completely. We could not be more pleased with the end result."

"The experience was very good. The salespeople were very helpful and the service was very good. Installation was about $600. They were very professional and gave us the information we needed when we were shopping. The installers were very polite and worked very hard. It took the two installers 10 hours, but they worked the whole time. They did a good job. We compared the prices at other places and they were competitive."

"I needed carpet and vinyl flooring installed in a short period of time, which Empire Today was able to fulfill. I felt that I paid a premium for service on short notice, which I expected. The salesperson was a bit pushy and asked more than once, "do we have a deal?", which felt smarmy. On the day of installation, all went as planned until the vinyl installation was complete. The quarter round was not replaced. When I asked about it, the installer said that "it looks fine without it," which I disagreed with. He offered to put caulk down, which helped, but still did not look like a complete project. I did not like how he dismissed my request. I sent more than one email to Empire Today about this problem, but they did not follow up with me about this issue."

"Fantastic. i expected I would have to replace the carpet in 2 rooms and he was able to save it."

"I hired this company to remodel my kitchen after taking several estimates. They finished on time before the holidays as promised. They were very professional and the quality of work is amazing. They clean up the job site after every day and I was throughly impressed. I would definitely recommend this company to all my friends."

"Went well. Ryan is a gem to deal with. Installer took a bit longer than anticipated, but all turned out well <br />"

"The basement remodeling project went much slower than promised, and resulted in multiple change orders for the original scope of work to be delivered, due to missing items in the original estimate. Project was scheduled for 6 weeks, but took 6 months. Quality issues during construction were associated with drywall and carpeting. Drywall issues were fixed prior to project closeout, carpeting installation issues were not corrected. Remediation work was satisfactory. We discovered a leak in our sump line, which they repaired and applied spray on affected framing. We also had an issue with our previously installed ejector pump failing. They did a good job cleaning up the damaged carpeting, trim and drywall with minimal damage. We did not re-engage them for the finish repairs after the remediation."