Get matched with top wood flooring installation pros in New-richmond, IN

"The salesman did not exam the floors to tell us that the product we would like could not be installed without some subfloor prep. The ran my spouse's credit but when the credit card came in it had my name and her social security number. When we attempted to call the salesman after the installer said we could not have the product we had decided on, he did not return our calls."

"They did a great job painting my house!"

"Excellent work/service job on my cabinet microwave the contractor was prompted and efficient in his job thank you"

"Finish job in a couple of days. Poured cement so the shower would drain properly. Replaced the drain and on the shower floor Job was done perfectly, and we are very satisfied with it. I would recommend him to any of my friends or relatives."

"I talked with Greg Garrison, one of the owners, over the phone about the type of tile I liked, and he brought out a few boards (since I do not live close to Avon). I absolutely loved one of the tile selections for the floor! He had really tracked exactly what I was looking for. I bought the shower tile from another vendor because I had already chosen these. Greg promptly gave me a quote for the floor tile, and for the installation of the floor and shower tile. I made the downpayment. His company began the work on the exact date they said they would. He came out periodically to check on the work, and talk with me to see how things were going. He gave me pointers on grout selection and sealers. The installer was a true artisan. My shower and floor are gorgeous! Greg is a very nice person, is primarily concerned with the customer being satisfied, sells quality products, and hires professional installers. There were many times I was not at home when they were working, and I felt comfortable. This is not normal for me. Ours was not an easy installation. As often happens, there were some unforeseen contingencies. Nevertheless, he stuck with his original estimate, was courteous, and apologetic for any delays or inconveniences, even if they were not his fault. I give this company my highest recommendation."

"After receiving a few other estimates on a sunroom addition plus a screened in porch, we decided to go with Legacy Windows. Mark’s estimate was in the middle of the other estimates and he offered much more flexibility than the other companies we spoke to in terms of customization. He is a great salesman with previous marketing experience. We signed our contract on April 10th. We were told that Mark and his crew were finishing a room and would be able to start in 2-3 weeks with a timeframe of 6-8 weeks for completion of our room addition project. The budget and timeframe worked well for us, so we decided to add replacement windows for the rest of our house (11 windows total). Several weeks went by and our project had not yet started so we followed up with Mark. We were told that there were issues with his current project (did not pass inspection) and it would push our start date back due to the workmanship repairs. During this time period before any work began on our project we would communicate often with Mark to check on the status of our project. The really frustrating thing about working with Mark is his inability to fulfill commitments he would make to us in regards to project timing and when things would be done. Our primary communication with him was via text messages and time after time he would tell us, “we should be starting next week” or “we are going to be making up for lost time quickly” and time would pass and it just wouldn’t happen. Work on our project began when our existing windows were replaced in early June. The foundation for the expansion was finally started in late June and framing started in early July (roughly 3 months after signing the contract). The first crew completed the framing, hired the shingles out, installed some of the cedar siding, and installed one wall of windows. We were seeing decent progress after having such a long wait in the beginning, all the while the commitment issue just kept popping up. We would get a text saying something like, “going to be at the house tomorrow with some stone samples” and he wouldn’t show up. It was annoying, but progress was being made and we were happy with how the expansion was taking shape so we were willing to overlook it. Sometime toward the beginning of August (roughly 4 months after signing the contract), work just stopped. Again, when we would reach out to Mark asking about the status of our project we would be told, “I’ll have an action plan later this afternoon” or “we want to get everything we done we can this week” or “the crew will be there tomorrow and we will be working all week on your project trying to finish”. In the meantime, nothing would be done and we would repeat the process. This went on for over 3 weeks, during this time there was absolutely no work done. Large piles of construction trash and building materials sat in our yard during this time. A great deal of the usable wood began to warp and I am sure that ultimately materials had to be tossed from being left in the elements for so long. After a couple weeks I finally moved a significant portion of the usable wood up onto the deck so it would at least be partially protected. We found out that there was an issue with the electrical and Mark had decided to let Crew #1 go as they were not meeting his expectations, but it was not communicated to us until the end of the over 3 week period. A second crew then arrived who Mark said usually only did work for him on the south side of Indy (we live in Lebanon), but he wanted to get our project back on track. There seemed to be little to no communication between the crew and Mark on what they were supposed to work on so we had to explain to them what was in the contract to be completed. Crew #2 also started making good progress, they finished the cedar siding, got the rest of the windows installed in the sunroom as well as installing the sunroom ceiling. About this time, which was at the beginning of September we had a separate crew come out to do the drywall. Mark recommended them very highly. As it turned out, the drywall was not properly installed or insulated (in some walls there was no insulation), and ultimately it had to be taken down and redone by Crew #2. Crew #2 seemed to be doing a really good job and we were quite pleased with their progress and the quality of work they were doing for us. They were replaced by Crew #3 sometime in mid-September. We were never told why they were replaced, but Crew #3 was much closer to where we lived so I assume that had something to do with it. Much like when Crew #2 started, there seemed to be little communication between Crew #3 and Mark on what they were supposed to work on. So we again had to explain what was in the contract to be completed. All through the process, the commitment issues mentioned previously continued. We were not as happy with the quality of the work done by Crew #3 as we had been by Crew #2 (or even Crew #1), but they did finally complete for the project for us and after (3) failed attempts we finally received a pass from the building inspector on his final inspection. When Crew #3 decided they were finished they never came back, we communicated multiple times with Mark about the remaining punch list items to no avail and ultimately decided to finish most of the small punch list items ourselves instead of waiting any longer for them to finish (clean up, sanding / finishing drywall, etc.). We love the way the sunroom and covered porch area turned out. From contract signing until the end it took a little over six months, but in Mark’s defense he did agree to let us add a brand new window in the dining room of our house to tie everything together at no cost to us as appreciation for our patience. There are things that we liked about Mark’s company and things we didn’t, I have tried to summarize each category as follows: Positives • Price seemed reasonable • It is truly a custom build, no problem with changes we had at any point • Love the way it turned out, looks amazing • Mark seemed to genuinely care about the quality of the product he was delivering to us (he replaced the cedar shakes that had been installed by Crew #1 because he wasn’t happy with the quality Negatives • Our project seldom felt like it was a priority, part of the reason it took so long was because they were over committed on other projects • Commitment Issues (addressed previously) • Construction Trash left in our yard for months • We cleaned up inside more than they did, I understand drywall work is messy. They never swept up any of the dust and they didn’t clean up any of the clumps of dried drywall mud all over the floor. • We finished some of the minor punch list items, just to be done."

"Fantastic work, installed drywall around fireplace and it looks great! Would definitely hire again"

"Room addition; Greg was responsive and resolved all issues raised. Greg is professional and respectful. I only gave a quality rating of B because I felt that the crew needed a little more closer oversight, I suggested this to Greg and he was receptive. The work was completed promptly, and I will definitely consider Greg for my future projects.
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"R &R Complete Restoration did an outstanding job and for a very fair price.  Their workers were professional, clean, prompt and concise. They handled some very tricky situations with a positive "can do" attitude and got the job done on time and in quote.  I have since recommended this company to several clients and friends. All of them have relayed back to me their complete satisfaction.  
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"Frank and his team were very friendly and kind. They were on time and called me when they there was a change in plans. The main reason I rated them lower was on price. After talking to several smaller contractors, they suggested that mold remediation could be done in a less costly way. If you want a team that will be courteous, get the job done on time and professionally, they are very good.
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