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"The work was excellent, however after the installation I discovered that I had been given very cheap product for the price I was ask to pay. I had solid and steady glass doors on the shower doors they remove. They replaced them with very cheap glass that bent like Plexiglass, I've never seen glass bend and also hung like curtains from the top only, no support on the bottom. When I told them I found the doors to be unacceptable for a senior I was told they would remove them, seal the holes and I could hang showers curtain but still pay for the shower doors they will remove. I was expecting an upgrade, instead I was given hanging glass doors for an outrageous amount. The shower makeover I ordered the salesman called it my dream shower, instead it has become a nightmare for me, I have not used this shower as I'm very afraid of using it as I may accidentally bump against the door and fall through it."

"Never before have I been so thoroughly convinced this is a company I would never hire again. My first experience with Atlantic Glass and Mirror (AGM) was positive enough - they removed a heavy glass shower door and replaced the rollers, which had corroded. I was out of town when they sent a team to replace the door in its track. AGM repaired the rollers. When I returned home, I noted that the door was re-installed with great satisfaction. Then I slid it open to find a hole in the shower basin that extended through the sub-flooring into the crawlspace below. Their “explanation”: A worker stepped in a preexisting hole that he could not see due to a rug in the shower. That was a completely unnecessary lie. The issue was that when the workers found the hole, they should have stopped the installation, informed me of the hole, and allowed me to repair the floor. Instead, no one at AGM mentioned to me there was a hole. I had to ask AGM about it, and they responded by essentially telling me I was lying about both the hole and the absence of a rug concealing it. For the first time in my 74 years on this earth, being accused of lying is quite shocking. Tragically, COVID-19 was raging, and AGM was the only game in town available to me. So I was stuck with AGM, forced to ask them to return and remove the door so I could replace the sub-flooring, shower pan, and floor tiles. AGM’s owner wanted me to pay a trip charge of almost $150.00 for the removal because “the hole was not their fault.” Once I repaired the floor, I reluctantly called upon AGM again (still no other choice) to replace the shower door (another trip charge). When the workers left (giving me no opportunity to inspect their work), I found the glass door would swing back and forth within the frame, and the track was sliding on the curb. Again, AGM took no responsibility for those deficiencies or the poor quality of their “technicians” work. AGM returned (another trip charge), removed the glass door, dismantled the frame, replaced a missing gasket, and reassembled the frame and door. It seemed like solid work, even though the door still moved back and forth within the track more than it had before AGM removed it for the first time. According to the AGM technician’s invoice, a missing part allowed for that movement. This morning, while cleaning the bathroom floor, I found the missing part behind the bathroom bidet. Thankfully, I could put it on by myself, without the “help” of anyone from Atlantic Glass and mirror (and another trip charge). I will never hire Atlantic Glass and Mirror again, and I do not recommend their work. I also have no commendations for their poor work ethic. AGM’s reliance on prevarication and equivocation is an unfortunate permutation to taking responsibility for their deficiencies."