Get matched with top deck or porch build or replacers in Normal, AL

"My fence installation was completed on 5/9/2024, so this review is 4 months after install. BLUF: Excellent quality work and knowledge. Great communication about project while in-person. Poor communication about coming and going. Unclear communication about costs throughout. Poor customer support after final payment. Will not use again. *The company* below means *Pro Caliber Fence and Deck*. *The owner* below means *Jeremiah Strawderman*. *The crew* below means *employees or hired hands for Pro Caliber Fence and Deck*. Knowledge and Work: - Mostly outstanding! - No other fencing company walked me through what would be best for my situation. - Very pleased with the crew. - A gate was installed incorrectly and needed repairs after 4 months (used different company). Pricing and Costs: - Very pleased with the initial quote. - I believe the cost should have decreased at the end, but I did not argue it because things happened during this project where I know the company lost money (Ill explain below). - Your cost may go up if material cost increases, and your cost will not decrease if they use less materials than quoted. There is no written policy on this. - My initial invoice pricing never changed. The amount of material and labor required during the job turned out to be less than the original quote, and the owner said money would come off of the labor. The total remained unchanged even after reminding the owner. Im okay with it, but its not great practice. - The company bought the wrong fence posts initially. The owner told me this was *on them* as far as cost (plus the correct posts were in the original invoice), but toward the end of the project the owner used it as an excuse for why money did not come off the total. It was a crap excuse, but I took it as meaning he was not going to take any money off and the series of events made me okay with this. Timeliness / Logistics: - Multiple things affected the timeliness of this project that made the company seem like they didnt have their stuff together logistically. - Day 1 was supposed to be post install day. They bought the wrong style of fence posts. The correct style is in my original invoice, but there was an oversight. - The business they bought cedar stringers (two-by-fours) and pickets from had ruined their stringers (two-by-fours) when they arrived to pick up the materials, so they had to repurchase stringers (two-by-fours) from another business. - During install, the air compressor for the companys nail guns died, so they had to buy a new air compressor and new nail guns. - After returning with new nail guns and air compressor, the crew had realized they purchased longer nails than intended and had to leave to buy the correct size nails. - A couple times the crew would leave without a word and come back many hours later. Communication / Customer Support: - Communication was mostly great while on site. Very friendly and willing to explain things. It lacked when off site. - Times for showing up or returning to site were rarely communicated. - When it came to communication about costs, it came across as hand-wavy/unclear/misleading. - At fence completion, the owner said to me, *If you need anything at all, please contact us.* The owners interaction with me does not support this attitude.- We agreed on a metal gate latching system versus a pull-string on my single door which was not installed after my final payment. After 4 weeks of getting a different timeframe that they would be installing the new latch and then didnt show up, there were a couple of fence pickets that could use replacing so I asked the owner if they replaced that sort of thing. The owners response was, *Its wood. Thats not on me,* and lectured me on how I got a deal on pricing and repairs cost them money instead of simply saying *no*. I got another company to complete their job and repairs."

"Willie and his crew did an outstanding job on repairing and replacing our deck. The attention to detail was great. His quote was well within reason for the amount of work done. We will keep his number for any future needs we may need. I highly recommend Casa Grande for deck work."

"They were fantastic. My deck turned out great and would recommend anyone else looking to have a deck built to call them!"

"I had Owens construction replace a roof on my house and they did such a good job I had them to roof my dad’s house. Thanks Mikie"

"They were great and they did a great job"

"If we had a problem with something, they were on top of it."

"Tanner and Talor did an excellent job installing a new privacy fence and deck. They were hard-working and dependable. I would recommend them for future projects."

"Butler and Associates Construction did a wonderful job on our new driveway. They tore out the old cracked driveway and replaced it with a new smooth and solid surface for our family to enjoy. They were efficient, professional and treated our property with respect leaving a clean worksite each day. We get compliments on our new driveway almost every day from neighbors walking past. Can’t recommend Jonathan and his crew enough!"

"Jerry responded promptly, made a reasonable bid & executed in a timely fashion. He did what he said he would do, when he said he would do it, for the exact price he quoted. What more can you ask for? I will definitely invite him back for future projects. Thanks, Jerry!"

"Built the perfect patio for us! Quick and professional"