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"Ian and his crew worked diligently to install a new retaining wall and walkway for my front yard. They worked through the torrential downpouring and cold weather to get it all completed before I got back from a business trip (I knew it was raining due to my view from my ring doorbell). Needless to say, everything turned out better than I could have asked for. I definitely would use The Difference Landscapes again, and I Strongly recommend them to anyone who needs some hardscaping done."

"Very respoand punctual "

"Outstanding. Highly recommended. Excellent pricing, timely work completion will hire for more projects."

"Truly outstanding team with a wonderful positive, cheerful attitude. Great job every week. Strongly recommend!"

"Excellent work, high quality, hardworking, very efficient and easy to work with, and good design ideas."

"Excellent, very prompt and professional. Hopefully the acquisition by TruGreen will not impact the level of service."

"Despite the weather, it was cold, rainy and snow on the ground, the three people that worked here today kept working. I questioned whether today would be a good day to get all the leaves but I was assured if not today, they would be back for the rest. I would say 95% of the leaves were picked up and the remaining leaves are under snow. I don't know how they did it. All were very pleasant and worked hard. I don't usually leave reviews, but just had to today. We've had this company here for yard cleanup three years in a row now ... Will see you again next year. ... Thank you very much!"

"In May of 2020 I contacted Wade Landscaping for a significant overhaul of my landscaping, to replace my front walkway, build out a patio and build stone wall. Ian was in charge of the project and was very attentive, making suggestions about what plants and trees would work best and where, the color scheme, etc. I spent about $17,000 for all of the work, in addition to some other small projects. It wasn’t until after this large project was done that I started to experience communication difficulties with Ian. A few weeks after the walkway was finished I noticed significant discoloring of the pavers. I asked him about sealing and was told that the pollen from my birch trees discolored the walkway and it was just nasty stuff that is what it is. There was no follow up for sealing. He and I had also discussed additional work and projects I wanted for my landscape. I wasn’t receiving email responses, or responses to the texts I’d sent. By October I sent an email to Ian stating that I’d never been professionally “ghosted” before. It was only then he responded. Since the Spring of 2021 I’ve mainly used Wade for Spring and Fall cleanups and some seeding, as well as small projects. I was quoted for and scheduled a full back and front yard irrigation installation in 2021 for about $3,000 plus the cost of the plumbing. When the electrical line to my lamppost was accidentally severed, Scott and the GM, Brian, were right there to fix it. It was at this time I mentioned to Brian that two Appalachian Red trees that were planted in my side yard the previous year appeared to have not lived through the winter. Brian used a knife to cut a piece of the tree and confirmed that one was dead and the other was close to death. At this time I said I’d watered the trees and all of the other plants and trees that had been installed the previous year. I wanted to discuss the possibility of having the trees replaced. I was told it was not a good time to replace the trees because of drought conditions that had been in effect for 3 years. He said Wade in general had customers sign an agreement that if they wanted any plants or trees installed that Wade would not be held responsible if they did not survive. I never signed such an agreement. It was at this time I agreed to pick up the discussion regarding the trees the next year (2022), with the advice from Wade that we’ll see what happens. In the meantime the irrigation was successfully installed and I continued my relationship with Wade. In 2022 I attempted to revisit the conversation regarding the two dead trees in the yard. I called Wade and left a message for Ian, but he never contacted me. I’m aware he had conversations with another employee that he would not replace my trees, and that I would need to pay full price to have the dead ones removed and new ones replanted. Ian made these assumptions without ever speaking to me. I called the office again and left a message for Brian, the GM. My goal was to negotiate a deal that would allow me to get the dead trees replaced, thinking that by spending about $27,000 with Wade in the course of 2 years would allow me some leeway and consideration of cost. Unfortunately, I did not receive a call back from Brian either. I am aware however that Brian had a discussion with another employee about NOT replacing my trees, just as Ian had done. Their comments: when we planted them they were alive, what does she expect? She probably didn’t water them or take care of them. At this point it is not about the trees, or the cost of the trees, it is about the deplorable and unacceptable lack of customer service I have experienced from both Brian and Ian at Wade. I find it inconceivable that two people in management with a company would discuss an issue behind a customer’s back without ever picking up the phone to speak with her, especially when a relationship could continue for years. I understand that my patronage alone is not of significance to Wade, however there is no situation in which a customer, ANY customer, should be treated with the lack of respect and simple courtesy of returning a phone call and hearing them out on an issue with a service. Future buyers beware of Wade Landscaping. The labor staff is wonderful, but once Wade has your money you will become an afterthought, not even important enough to be contacted, and subsequently to be talked about behind your back. I hope the owners of this company read this review and see that the people they put their trust in are in fact unprofessional and quite frankly rude. I would rather pay another company more money with better customer service. It is not difficult to return a phone call, and it is expected and necessary to do so for any business. Spend your money elsewhere."

"They did a very good job, they were very professional. I have interview 3 other providers and they were the most trusted provider, knowledgeable and experienced. He seems to be ethical for me, and so I went to hire them, and they did a very good job."