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"Topic is a home water supply Shallow Well which operates with a shallow well jet pump + pressure tank installed in the basement. I had been collecting parts over the summer, as I knew the original to house jet pump would go out soon some day and with covid parts are hard to get quick, so started collecting ahead of time. Glad I did as the pump started leaking, from the housing. Replacement needed. Not an emergency but time to get it replaced. Was a ticking clock as it also looked like the pump was twisting putting stress on piping as original owner did not mount it and other fittings had large amounts of corrosion on them. I supplied these parts for the job: new 1hp jet pump, 44 Gal. pressure tank with T package, water filter housing, brass fittings, brass check valve, brass ball valves, 1" copper pipe and some copper fitting, and 2x10 pressure treated board to mount the pump/board to the floor with concrete anchors. Called up Sila on 10/14, master plumber Dave was available on 10/16 to come quote the job of installing what I supplied and misc. parts still needed. Talked with me and received my requests for specific design wants and he supplied his opinions & additional ideas and other options like wall mounting of water filter, sensor shutoff option and different water filter all together and we worked out the plan, did not do the different filter or sensor though. Talked about brass pipe and fittings at the pump up to the pressure tank and we agreed what I had purchased was good and would last a lifetime, vs copper all the way which would still last a long time. Quoted $2800 with water filter bypassing and $2600 without the water filter bypassing. Job was scheduled for 10/22. Quote was high level line item as listed here. Came a bit late on 10/14, due to an emergency call, no big deal Dave called to let me know. Was on time for installation on 10/22, 7:30am. Two workers on Job (Dave + 1, sorry I’m horrible with names +1 was an electrician and was helping Dave) Job took ~ 8 hours to finish. What was not able to be completed: Was not able to replace old original check valve. Well started to suck air when old was started to be removed, confirming there is no foot valve on the line or a broken one, so old check valve was kept. Concern was not being able to recover from air going down the well pipe causing priming issues. At this point the job would require a well expert and was not able to be replaced by Sila. What part of job was mis-understood: Mounting of jet pump to board/floor. Ended up missing the concrete anchors to start and installing after the fact with a different method. Made it more difficult to mount the pump and did scratch the rust proof paint. But it got done. Nice and sturdy. What was complicated on the job: Something that should have not been an issue at all went wrong. I had purchased 1” brass unions. There were two unions installed. One was found to be causing leaks during the initial job installation. This caused extra rework during the initial job. After job completion and area dried with a fan, it was found that both unions were leaking. The original one that had issues in the initial job and the 2nd one. One is pre pump and one is post pump. Called Sila office on 10/23 and told them what was happening, Dave’s earliest availability to come back was was 10/26. He was on time on 10/26. Dave stated that 1 union was giving trouble and replaced it with one spare that I had also purchased. When looking at the 2nd union again he was not able to get it to seal and he made the call and changed the design to direct copper connection and no union, I did not object as at this point just wanted the job done. No More leaks on that location, but also no ability to easily break the connection for future maintenance. When left no leaks. However, after using water for a while the 1st union started leaking again. Texted Dave direct with a picture and said he could return on 10/28 and I requested him to bring a union from his supply. Arrived when he could with ~ 1hr notice and replaced the union with one of his. When looking closer at the issue unions that I had purchased it was found they were cracking. Summary: I’m a novice in pluming, reason for calling Sila. I wish Dave would have noticed the poor part / crack issue and replaced unions from his stock on day 1. I was trying to save time by collecting parts over time and ended up causing issues. Dave knew he was working with brass and seems like he did not have backup stock on site incase of issues. Wish he did as I’d have two unions… and he would not have had to come back twice to repair the leaks. The call was made to not use the brass ball valves I purchased so it was clear that my parts were recommended to use but not absolute. Overall Dave and team did a great job, it’s clean, organized, valves and drain spickets installed nice and logically, filter is at good height, job completed like I asked and planned with Dave, except for the above jet pump mounting, union issue and check valve replacement discussion above here. Dave and team was professional and focused to get the job done. Thanks Dave for your hard work. Reason for Rating: I am giving this job an A rating based on the end result, Sila stood by the workmanship and resolved the issues that arose. That is a sign of a great company. If I would not have supplied the couplers that issue would not have happened ultimately and the check valve & well priming issue was just out of reach and would have required a well specialist to complete. The pump mounting was probably just lost in the large amount of details we had discussed, again it is mounted sturdy."

"Ryan was very professional and did a great job with my pipe inspection. I was very happy that Mr. Rooter could provide a couple options to solve my problem and gave me prices on the spot."

"Rick addressed all my concerns. He quickly replaced the part in the toilet. He tightened the shower faucet and cleared the drains. He left the bathroom clean. He was very courteous and answered all of my questions."

At Maffei Plumbing and HVAC, LLC, we are committed to your comfort. With an experienced and qualified staff to provide quick service for any service needed. We can solve any problem with a friendly face. Give us a call for a free estimate.

"Service provider / driver (I forget his first name - sorry) was very friendly and knowledgeable regarding the pumping of the septic tank and the reason for my drains backing up.  I will definitely use Sebastian Septic again.  He also had a squeaky clean truck AND enough hose that he didn't have to back up over my lawn and leave behind divots from his truck.  Great experience."

"THE TECHNICIAN CAME ON TIME, HAD NO TROUBLE LOCATING THE SEPTIC TANK, DUG UP THE COVER, PUMPED OUT THE TANK AND REPLACED THE SOD."

"Mixed feelings. The ladies in the office provide excellent customer service. It is the field staff that need some additional training in my opinion. I was scheduled to have a sink replaced that I purchased and also get a quote to replace my shower valve. I was scheduled for a morning appointment and the technician didn't show up until 2pm and he said he was just told he was coming for a quote only. Mind you I took the day off of work so that I could have my sink replaced. While quoting the job, I explained to the technician what type of shower valve I wanted and he said he would have that ordered as well as a garbage disposal. Four weeks later the technicians arrive without the garbage disposal (which they did go and get) and I thought everything was all set. I was not able to be home when they performed the work. When I got home to check the work I found a very small leak under the sink, my kitchen window was open and the wrong shower valve was installed! Also, when they installed the shower valve, it was put in backwards (if you turned it to cold, it went hot and vice versa). They came back to fix the shower valve position, could not find a leak under the sink and said they thought I had a tenant living in my condo so that was why the window as open. I tried working with the owner about getting the correct shower valve installed and she was going to follow up with the tech who quoted the job. She said I would have to pay for the new valve and the labor to put it in which I think is wrong since I already paid for the initial install (I paid a good penny for the work) on top of paying for the sink separately. I had high hopes for working with this company, however my experience has shown otherwise."

"Martel workers were very professional and courteous. After the work was finished I could not tell if they were there, the clean up was great. They went up and beyond with the install. I would hire them to do all my plumbing needs."

1-800-WATER DAMAGE is available in Maine 24 hours, 7 days a week, and provides a 90 minute response.\n\nFast drying of:\n\n*Carpets\n\n*Padding\n\n*Sub floors\n\n*Walls\n\n*Ceilings\n\n*Basements\n\n*Crawlspaces\n\n*Hardwood Floors\n\n90 Min response and Free Inspections!\n207-629-5339\nSee us on Facebook or the web 1800waterdamagemaine.com

"Excellent work!! They showed up on a cold Saturday morning and started digging. When they couldn't find the tank, they called their boss who came right down. He had pumped the tank last and even after 5 years he knew right where to dig. Good price and great service."