
Serving Oak View, CA and surrounding areas
Approved
In business since 1979
Free estimates
Warranties offered
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- We had a tight schedule with a upcoming move in date. Mike Pillar came to our new home, and got back to us with an estimate. We decided to accept his bid, selected one of the samples that he provided, and went to his shop to sign the contract. At that time we were told that the wood that we had selected was not in stock, and it would take six weeks to get. He suggested an alternative, that was available immediately. We were disappointed but had a time crunch, took the new sample to our home, and determined that is as an acceptable replacement, (although visibly was inferior quality 25% thinner), than our original selection. The following week, we met with the installers, and proceeded to leave them to work, when the foreman came running after me, and wanted to show me that the wood that they were installing, did not match the sample, that was still in my house. It was clearly a different dye lot. I was very upset and got in touch with Mike Pillar. He insisted that it was the same, even though myself, my husband, and his employee clearly saw a difference. I was thrilled to find out that the original wood that we had selected suddenly was available, however, we were now being charged an extra $680 to get the floor that we were originally quoted on. The explanation that we were given for the price increase was that the stairs cost more with that wood, even though that flooring isn't even on the stairs. The stairs are stained wood. In the end the quality of the work, and the overall pricing was good. I didn't appreciate the bait and switch tactics, the unreasonable price increase, or the way that I was spoken to by the owner.
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