Get matched with top carpet installers in Orleans, IN

"Very well, they arrived at the appointed time and completed the work quickly and professionally. The first time I purchased from them, I did the installation. I caught a sale and received a substantial discount. But the next day, they phoned to say that they had decided to use the same flooring in their sales display, and that they would reduce the price to match their dealer cost. I don't know of any other place that gives discounts after the sale. When I installed the engineered flooring, the pieces were not locking together properly when I followed the manufacturers instructions. I phoned to ask for help, and they gave me the mobile number so I could talk to one of their installers. After a brief conversation, I was able to complete the project successfully. I have dealt with them on three projects, and they treated me very well each time."

"They were really very helpful. I had some carpet samples I had pulled and we weren't sure what the name brand was and they went above and beyond researching to figure out the brand for us. They were very informative and on top of it. They did a very good job."

"We have used Bloomington Professional Carpet Cleaners for all of the 23 years we have lived in this house. The carpet was 3 years old when we moved in, and has never been changed. It looks almost brand new. That's partly because the previous owner, who built the house, put in high-quality carpeting. But we attribute most of the reason the carpet has lasted so long to Bloomington Professional Carpet Cleaners. We have had them in twice a year, without fail, and whenever we've needed a special cleaning because of a spill, for example. We cannot recommend them more highly: they are, as the name says, professional. They arrive on time, move whatever furniture needs moving, carefully place barriers underneath the feet of large pieces, and do their work efficiently. And the prices have always been fair. We recommend them to all of our friends. <br />"

"I highly recommend Potters Carpets! They really made the whole process so easy. From finding the product that was perfect for me and my family, to the installment. I absolutely love my new flooring!"

"Our purple carpet had about 100 urine stains from previous dogs and our own. The specialist, Robert, matched to color and treated every spot. If we didn't know where they were, we'd never know they spots had been there. Perfect job!"

"They were excellent. I felt they were honest. I felt they gave me a fair price. They came to my house and discussed different carpets and they said that they had remnants that were big enough to do the rooms that I wanted done and that saved me some money. I thought they were very responsible. They've been great. They quality is great. I would recommend them."

"At the time of IU's homecoming in 2010 my husband wanted to have a mini-reunion brunch at our home, so I had to have the carpets and windows cleaned. My mother and mother-in-law had always used Servicemaster, but they did not even return my calls! I had not joined Angie's list at that time, and was relatively new in Bloomington - so I studied all the ads in the the phone book, then called 2 or 3. Taylor sounded the most organized and professional, and were able to do the work when we needed it done. I was pleased then, though it took a bit longer than I had hoped because one worker had called in sick. I had intended to have the cleaning done again within 2 years or so, but other things kept coming up. Finally, everything started looking REALLY BAD, so I called Taylor again almost exactly 3 years later. They did have me in their computer system, as well as exact details of what they had done, and the charges. Again, they were able to come at a time that was convenient for us. I have fine hair (and fortunately still quite a lot of it), so using hair spray daily is a must - and the Pella window screen in my bathroom gets really gummy. They got that and the other screens completely clean. It was a man and a woman. They were scheduled to arrive at 10:00, and arrived within 10 minutes of that time. I forget exactly when they finished, but it was around midday or very early afternoon. As another reviewer mentioned, the carpets were surprisingly dry when they left, and they did NOT spread out any papers the way carpet cleaners used to do in the old days (they did put little foam blocks under the legs of some of the furniture). I would definitely use them again - because they do a good job, and also because they come when they say they will. <br />"

"very difficult to work with and communicate with; delays, delays, delays. Damage done in July and took until December to get work completed."

"They did everything they said they would and went above and beyond. They offer a year warranty on their work, show up on time, and even will come back to fix things. Josh is due to come out to fix some things the HVAC people did in a couple of days. They have a store, and they sell flooring, but I did not know that at the time I ordered carpet from Menards. They had no problem installing what I had purchased from elsewhere. I cannot recommend these guys enough! Seriously, if you need flooring installed, give them a call. I am having them come back to quote tile and hardwood flooring as well."

"The salesman arrived at the correct time. We told him that we were getting quotations for carpeting the sewing room. We looked at samples and selected one, but told him that we were having some work done on the sewing room and did not have a firm completion date for the carpentry and painting work and would not sign a contract until that work was done and we had made a final decision on the carpeting company. We also told him that we might change our minds on the carpet we had chosen based on the color of paint we use on the walls of the room. He seemed very disappointed that we didn't sign a contract at that time. Two weeks later, I called Empire Today's 800- number and said we were ready to do the carpeting. The salesman returned at a time that my wife wasn't home. I told him that she wanted to see the sample to confirm that our original choice would go with the paint. He said he had already made one trip to our home and if she wanted to see the carpet, we would have to go to Empire Today's showroom about 10 miles from our home. He said we could change the carpet choice without penalty if I signed the contract now. I signed the contract and gave the salesman the 10% deposit. When my wife returned a few days later, she said we should go to the showroom with the paint chip to confirm that the colors did coordinate. I left a message on the salesman's cell phone and texted him asking for the hours of operations of the showroom. After more than 24-hours, I received no reply to either the phone message or text. Then I called Empire Today's 800- number and asked the customer service representative what the showroom hours were. She informed me that Empire Today had no showrooms and the one the salesman told me about had been closed for a long time. To me, that said that the salesman didn't know what he was talking about or he intentionally lied to me to get me to sign the contract. At that time, my wife was ready to cancel the contract even though the 72-hour grace period had lapsed. I called the 800- number asking that a different salesman come to the house to show us the samples. An appointment was set for two days hence at 1;00 pm. At 1:00 pm on the appointed date,k the original salesman called said and said he wasn't coming and he had already used too much gas for a single room job. After discussing the matter, we decided to go ahead with Empire Today since she didn't want to wait another two weeks to use her sewing room. As it turned out, the carpet did coordinate with the room decor. The two men who installed the carpet did an excellent jog, so that part of the job went well. We used Empire Today last year and had favorable results. Unfortunately, it would seem that this salesman was more interested in reducing his personal costs rather than maximizing his future sales potential. I would hire Empire Today again only if a different salesman handled our work."