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"Not a reliable contractor, his work is sloppy, sloppy painting. He was supposed to come back and do some touch ups which where never done. Terrible customer service."

"Polite. On time. Good work ethic."

"Russ came out on Tuesday with a helper & did the measurements. He said that he would send me the estimate the next day. Today is Friday & I haven't heard back from him yet, even after texting & calling (left voice mails)."

"The results were fabulous. Such a professional job and experience all throughout."

"I couldn't imagine a better experience. I had filled out their online form that I was looking to have wood floors installed (approx 900 sq ft) and I received a call the next day with co-owner Marcelino coming over a day later. I received the quote by the third day and they started installing the floors in two weeks. The workers were prompt and courteous during the entire time and the floor looks great and left everything clean. It took one day to install the floor and two days for the stairs (one day to install and another day to stain and seal)."

"Jack responded promptly to my inquiry. When I had to postpone my install due to a family health issue, Jack & Andrea were accommodating and the job was done later. The two installers answered my questions, listened to what I wanted, and did a quality job. And...the total cost was less than another estimate I got."

"Prompt and great job"

"We were completely dissatisfied with this company, to say the least! First of wall, as soon as we provided the initial payment - one half of the total, the job didn't resume for 3 days and we were then advised that they wouldn't be back for a week due to the corona virus. We also had to remove the debris ourselves. In addition: 1. Thursday, March 19, 2002 at which time you were given a check for $2,031.00, directly after which you left the property. returned and advised that, until Monday, March 23, 2020. 2. On March 23, 2020 you advised that due to your employees’ concerns about the corona virus, your company would not be continuing the project for the remainder of the week. 3. I requested that the bags of debris in my mother’s front yard be removed but remained in my mother’s yard. 4. On March 23rd, approximately 20 bags of debris in my mother’s front yard. 5. Approximately six days later the bags were still in her yard and I contacted Straight Line again about its removal and was assured they would be removed, and yet again they were not. We had to have them removed on two separate occasions – for the rear bedroom and hall. 6. Notwithstanding our denial of access, its employees threw wood into the backyard. 7. This company lied on several occasions about insulation in the rear bedroom – had originally only installed only partially – and only completely when we addressed it. Initially Odes said the entire room was done, then when we showed him that it was not, he acted surprised and blamed his employees. 8. Without authorization or directive, they threw away the light fixtures from the rear bedroom and hallway. When I inquired about this, you simply stated they didn’t work. This was not true and the careless way it was dismissed this matter was unprofessional and insulting. 9. They installed wood to repair the rear bedroom floor, which was almost three times the size of the original slats. Although replaced, they are still noticeably larger than the originals. 10. communicated this matter to you via email. 11. These wood basins were replaced in such a fashion to make them jut out from the wall and was cut in very odd places. On April 7, 2020, Odes admitted that the wood basins were cut prior to installation because it would not fit in his truck and refused to fix them. 12. No shoe molding was installed. Upon inspection and when I inquired Odes responded that he did not put any because if another floor is installed it will have to be removed. 13. Straight Line Painters and Services only removed half of the ceiling, insisting that the other half of it was in great condition and left large lumps in the ceiling where the drywall meets. 14. The hallway walls were not adequately sanded so that lumps are apparent everywhere and the painting was sparse and clearly not enough to adequately cover the walls. 15. One if its employees sat in the rear bedroom window seal and cracked the wood 16. No tarp was used so that floor in bedroom and hall had large amounts of dried compound all over the floors. 17. Wood basins near front door of bedroom have gauged out wood from removal of old top molding. 18. Bottom shoe molding was not replaced 19. Compound at top and bottom of both windows cracked and bulging. 20. Rear wall has dents and exposed tape from sanding 21. Wood basins from window to window are not flush and even where the wood was cut was not butted properly and needs repair. Compound was used to attempt to repair the damage from installation and it flaked off and fell to the floor. 22. Drywall tape exposed in different places after sanding 23. Wood basin top molding near second window (wall near entrance door) has gaps on either side. It was cut too short and no attempt was made to repair or replace it 24. All corners need smoothing 25. Some areas of compound were not sanded but rather just painted over. 26. When asked to repair the exposed seams and holes where the wall and window jams meet, Odes advised that this was the job for a painter. 27. The drywall around and under the windows was cut too short leaving gaps and holes around it. 28. Odes unwilling to address the cracks between the wood used to repair the floor but acknowledged that his staff mistakenly cut into the wood already on the floor on either side of repairs. 29. the wood that was replaced on the second window (employee mistakenly threw away the original) was cut too short at the top and bottom. Odes was not willing to remedy this, stating that it was typical and just caulked. This is not so it was cut noticeably too short. As evidenced by pictures, Straight Line Painters and Services’ work product was unsatisfactory, unprofessional, and the ending result was a great many matters were left incomplete, unaddressed and were merely talked over and waved away as if it was nothing, to our complete dismay and utter dissatisfaction. It was a nightmare! We grew weary of Odes’ excuses, and the company’s unwillingness to address the problems associated with this project In closing, we are completely dissatisfied with this company’s services, unwillingness to listen to the customer, blatant ignorance of customer’s concerns, and refusal to provide professional, quality services. We found this company to be untruthful on several occasions, and they refused to make necessary repairs due to your company’s faulty workmanship The job was done very poorly, they refused to make adjustments due to their faulty workmanship, told repeated lies and to add insult to injury at the end of the job Odes said, "I don't even know how or where YOU people found me, I don't usually deal with your kind. You think you have a crib; you should see my house. I live in NJ. You people live in the ghetto. I am from Nigeria and Americans do not have respect.” What a nasty and racist remark to make! It was both unnecessary, uncalled for and hurtful and I think others should know what they are dealing with if they are unfortunate enough to encounter this company. THEY ARE HORRIBLE! I have never experienced anything like this in my life and I have the pictures to prove it. This was a project to help my elderly mother and Straight-Line Painters and Services turned it into a disaster that we must hire another company to fix! They have no idea what they are doing and should never touch another person’s home!"