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"They have been doing work for me for awhile and I've been extremely happy with them."

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"It went very well. The project manager, Matt, took the time to walk our home and listen to what we wanted done. He was a good communicator and enthusiastic about helping us. There were several crews that came out to do the work, both led by Sam, who was friendly and knowledgeable, knew how to keep the project moving forward. The final group that came out after the drywalling was done to finish the job consisted of Sam,Donovan, Phil, and Teasia-- my wife and I call them the Dream Team-- they really knew their stuff, and were a pleasure to have in our home! We highly recommend Jefferson Electric!"

"Company backed out of a 100k house remodel. Upon inspection there were fire hazards, leaking pipes, windows that cannot be opened, support beams that are bowing in the middle, and drywall that shows every seam, screw, and putty mark. Many of the issues were corrected, but they backed out when the drywall was brought to attention. After paying 70K, still no kitchen, no floors, and unfinished electrical. Save yourself some heartache and money."