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"It went great! Brad was punctual, friendly, explained everything he did, and was done sooner than he estimated. Brad called me 1 hr 45 min prior to my appointment time to let me know he had a cancellation and asked if he could come early to get the work done. I work from home, so it was no problem to have him come. He came at the new time he promised. Pricewise, they are more than fair - one of their competitors had a coupon "special" that was $99. $89 was Prime's normal price for furnace cleaning. Here is what Brad did for the Furnace Cleaning - - Tune and clean a Lennox gas furnace, - Ran initial heat check and powered off the unit, - Tested the ohms on the hot surface igniter and received a reading of 35.8, - Removed front burner chamber plate. Extracted and cleaned the flame sensor with steel wool. - Removed high limit and inspected the heat exchanger, - Inspected the customer supplied air filter, - Vacuumed out the filter housing, the blower compartment, the burner chamber, all around the outside of the unit, - Inspected all vent piping for signs of wear and deterioration, - Turned on power and ran unit in heat, - Tested the millivolts of the flame sensor and received a reading of 2.3, - Tested the safety by disconnecting the pressure switch, - Performed a courtesy gas leak check, I bought a water heater from Prime last year and was really pleased with that installation, too. Thanks Prime!"

"Great. Came out to replace the water heater in a timely way, very professional."

"Happy with the results! Would recommend to family and friends."