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"After numerous in-person meetings and phone calls with Joe Long [Mr. Build], I contracted him to replace four door frames at my home. The start of his work was delayed and when I contacted him, he claimed it was due to delays with the city and permitting. I then contacted the city and found this to be incorrect. I called Joe and shared that I was told by the city that this permit was available within 24 hours. Upon him starting the work, I paid nearly 40% up front. I was not on the property when he did the work as I was at our primary home out of town. His wife contacted me and stated the work was done and requested a final payment. She emailed me the invoice and asked for immediate payment. However, the invoice did not include a remittance address. I called her and let he know I needed the address so I could send a check. She provided that and a check processed direct from my bank the next day. Two days later I arrived on property and inspected the work. I was in total shock. It was clear upon visual inspection that the door frames Joe installed were not the correct ones. The overall workmanship was totally unacceptable. Not only were they inappropriate cuts made in the surrounding composite area - thus exposing areas and negating the weatherproof protection, the frames themselves were not correct, the door hinges do not match up to the frames and were installed incorrectly and despite #10 screws not fitting being counter sunk into the hinges- he attempted to install them regardless. Neither the hinges nor the screws are flush in the frames he installed. Not only is this bad workmanship - it is a safety hazard for those walking through the doors and getting hung or cut by exposed and protruding screws. As soon as I witnessed the subpar work-I contacted Joe and asked that he meet me on my property. Additionally, we immediately contacted our bank and requested a stop-payment be issued on the check we had processed. Upon Joe showing up at my home, we walked the property and examined all of the frames. He claimed that his crew was not yet done with their work and that all of the issues would be remedied. I alerted him that we had issued a stop payment and asked that he follow-up with me ASAP to discuss how this would be made right. It was at that time that Joe shared his plans to use BONDO to repair all of the areas. He also stated that he would attempt to countersink the screws but that he could not honor a warranty once that was done. Clearly these steps are unacceptable. I informed him as such via email. Wrong frames, installing hinges upside down, wrong screws and incorrect installation techniques are not fixable and will require full replacement. I alerted Joe not to be on my property further until we had agreement on how to move forward. In subsequent written communications with me he acknowledged that he in fact mistakenly ordered the wrong door frames. Why then would he have still installed the incorrect frames-not on one door-but four doors? If I wanted repaired door frames-I would have simply repaired my old door frames. I contracted with Joe for NEW CORRECT door frames. He sent a subsequent email asking if I would be willing to negotiate a lower price. I again was clear-my expectation remains the same-for NEW CORRECT door frames to be installed in a professional manner as that is what he was hired to do. At this time Joe alerted me that he would be placing a lien on my property. As of today-over 2 months since this inappropriate and completely unprofessional work was done-the door frames need to be replaced. This delay has now resulted in additional delays and expense with other work being done to our home-all of which has had to go on hold until the new and correct door frames are installed. I strongly recommend NOT using Mr. Build(Joe Long)on any future projects you are considering doing unless you want horrible workmanship."

"Find another dealer for your needs. I trusted Morgan Exteriors to replace the windows in my home and was considering having them do the same for the siding. However, if getting siding installed is anything like our experience with getting windows replaced, I would not recommend them at all. I have been lied to by the scheduler, the warehouse manager/project manager failed to properly conduct a review of the order placed or complete an accurate inventory of job materials. I have been waiting over a month for the remaining windows to arrive and even after multiple visits to measure and take pictures of windows to be replaced, errors were made and I now have to wait another month for that window to arrive as well. Shayna apologizes profusely and states she is taking action, however, those who she is dealing with are ignoring her and not doing what they should have in the first place. I have requested on four occasions now for a call from the owner since the problems started. Being lied to,"

"Janos responded quickly to my request sent me an estimate. Once I agreed to the quote I was surprised how quickly he scheduled the work. Janos went above and beyond the scope of work and did not charge any extras. I would definitely hire him again."

"Nelson and Steve are great! Very patient, polite, easy to contact, and friendly. Job was done fast."

"They did a good job. Took longer than expected but house turned out beautiful."

"So lucky to have found Roman Stucco they did an incredible job on the property and completed the job within a couple days. Very reasonably priced and super helpful. Thank you so much for your help. Will be using them again for future clients."

"I had Chimney Cricket out for a quote. The workman was very knowledgeable and I was ready for them to perform the work. They entered my home, reviewed the fireplaces, and told me how they would fix them. After that, I called and called. I called the gentleman who came to provide the quote. He couldn't help me. I called the office again and again. They said they would get me a quote. One never arrived. I had another company come out and repair the problems while still waiting for Chimney Cricket to continue the engagement. I finally got a call from the office (after I had had the work done) and she said she was following up on the quote. The quote they had never sent. The workman seemed knowledgeable, but I took the day off and let workmen into my house just so that I would spend time chasing them and STILL never receive a quote. If they cannot even get me quote, what are the chances they would show up to do the repair? Or follow up if something went wrong?"

"Perfect! Great service at fair price."