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"Excellent service"

"My a/c was not working at all . My house was so hot ?. I was in need of a a/c company . Thanks to this company my a/c was running back the same day they came and look at it . I will definitely recommend this company to anyone who?s having a/c problem. My a/c been running since ?"

"Did some work, then scheduled a follow-up appointment to install a part. Missed two appointments without any notice to me. In the end I have to start over again with another company, and so will have to pay another service fee. I called the company to speak with the owner, but they had the service person call me."

"CKP did an excellent job installing a brand-new mini split in our mother-in-law suite. They were professional, on time, and reasonably priced. It was truly a breath of fresh air dealing with a company that’s honest and delivers quality work"

"Mr. Reese did a great job. My air conditioning stopped and he knew right away what was wrong. After a short while, it was cool in the house. Excellent service! I will be using this company again."

"Spartan Air handled an AC replacement for one of our residents, and the experience was seamless. Professional, efficient, and communicative from start to finish—made coordinating repairs easy and stress-free for both owner and resident. "

"Wonderful hard working Leo and Shane respectful kind did a great job. Installed new air conditioner unit. Clean up done also"

"This company does not do conscientious work. Chris seems to be more concerned with getting to his next call than spending the appropriate time to solve issues. Their work is sloppy because they do not do important things like re- taping plenums when they work on them or diagnosis beyond the 20 minutes they want to spend in your home. They do not ensure things are properly working. According to them everything is normal when you know it is not despite pointing out multiple issues when they arrive. All they worry about is taking pictures and videos to cya. They do not follow through and do a complete diagnosis and rush through hoping the problem will go away. And when the issues gets worse or they cause more problems they deflect and blame it on something else and gaslight you. Diagnosing via text is a thing now I guess. Now I have to pay someone else to fix their mess. 27 days later it is an ongoing problem and still broken and they will not respond. "

"Replaced our duck work and will not blow any air through our vents. Day 1. Came back day 2 nothing any better. Day 3 said he would back and never showed up. Would not answer my husband's phone calls. Our thermostat is set on 82. Thermostat is set at 82. The unit never shuts off. Temperature in our home is 87 degrees. Would not recommend his work. Waiting for him to come and fix this problem. Sure hope he doesn't what he says. Suppose to come back. Already paid in full."

"DO NOT HIRE THIS COMPANY We chose Jack Rabbit based on a recommendation from a friend, expecting professionalism, transparency, and quality service. Unfortunately, our experience fell far short of those expectations. At the time I was gathering quotes, my husband, a professional engineer was not home. He also wasn’t present during the installation. To ensure clarity, I had Jack Rabbit’s engineer/salesperson speak with him by phone. That conversation quickly turned tense, as the salesperson was dismissive and disrespectful toward my husband’s expertise. It was clear the salesperson was more concerned with defending his ego than engaging in an honest, informed discussion. With temperatures soaring and no AC for a few days, I made a rushed decision to move forward with Jack Rabbit, trusting that they would honor their agreement to match a competitor’s quote not just in price, but in equipment and specifications. That promise was a key reason I chose them. Sadly, what we received did not reflect that commitment. The AC unit installed was not the higher-end model we were led to expect, and the discrepancy only came to light after the fact. I left messages for upper management and the owner, hoping to discuss our disappointment and give the company an opportunity to acknowledge where things went wrong. To date, I have received no return call. That silence speaks volumes about their commitment to customer service and accountability. This experience has left us feeling misled and disappointed. What should have been a straightforward and respectful transaction turned into a frustrating ordeal marked by poor communication, broken promises, and a lack of integrity and money out the window. Now that we’ve paid thousands of dollars, to include a one-year service agreement, I find myself asking: do I even dare have them come back? Can I trust them to do right by us? Sadly, they already have our money, and based on this experience, I have little confidence they’ll stand behind their work. If you’re considering this company, I strongly urge you to look elsewhere. Reputation means nothing without integrity, and based on my experience, Jack Rabbit does not stand behind their word or their work. Positive Note: The installer Dejour was excellent, so patient and understanding. So professional and took the time to explain things to me, when others from the company wouldn't clarify. Thank you, Dejour!"