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"I can honestly say this was the best repair/contractor hire I've ever had. He was timely, as soon as the part can by mail he was at the house. He trouble shot a few unexpected problems and went above and beyond. Stayed with his quote price. He was very polite and I 100% will hire him again for our all plumbing needs."

"It went very well. Chris arrived on time and was friendly, professional, knowledgeable and did a great job replacing the stopper assembly. We were happy with his work. We were happy Chris called us back since we had a hard time getting a plumber to do a small job."

"We chose Superior Kitchens to completely remodel our kitchen (finished in 2015) because of their high rating, professionalism in providing a complete quote, and examples of their beautiful floor design work. They were not the cheapest vendor we considered, but remember that old saying: you get what you pay for. Superior provided excellent project management: costs controlled carefully, schedule maintained despite inevitable delays by unforeseen hiccups (supplier delays, sub-flooring needed replacement, etc.), and addressed any questions/quality issues/changes requested by the fussy home owner (me) after the project began. All the members of their team, and the subcontractors (plumbers, electricians, painters) involved in the project were responsible and pleasant. Our friends love our new kitchen, and our most comment compliments concern the fantastic flooring design. After the job ended, we asked them to quote and replace all the vinyl flooring in the kids’ bathrooms, our mudroom hallway, and laundry room, as well as update a small bathroom. Their prices for these jobs were extremely reasonable. I highly recommend them to any homeowner who wants to remodel, and would hire these wonderful people again. And again."

"So Many Problems!! (though they tried hard to resolve them) Do NOT make the mistake we did and let them talk you out of pulling a permit. The work by this contractor should definitely be inspected. MA Design quoted a low price, used cheap (Home Depot grade) materials, and relied on workers with limited English skills. Plumbing and carpentry were problematic, seemingly due to inadequate training for some workers, spotty communication and quality control from supervisors, and some sloppy attention to detail. We should add that our foreman, John L, and the workmen were willing enough to fix problems after we discovered them, though we had to pay for time and materials when we found MA Design’s quality standards to be unacceptable. The end result of the bathroom remodeling seems OK and we hope that no more nasty surprises turn up in the future. The two supervisors are generally courteous and anxious to please, but poor communication with their workers and sometimes with us seemed to be typical for this contractor. Here are specific examples of our problems: PLUMBING 1. The plumber (apparently not licensed) installed the wrong shower controller in the wall, tiled over the wall, then tried to hide this mistake by sticking on the control handle taken from the shower controller we had specified. Of course, the controller did not work properly and we discovered what had happened by poking through the unused shower parts and calling the manufacturer. To correct this error, MA Design had to cut a hole in the plaster wall of our hallway. MA Design did repair the plaster but now we have an additional painting job because of their mistake. 2. We also discovered that their “plumber” tried to attach the tub spigot to flexible PEX tubing rather than to a solid copper pipe anchored to a stud in the wall. The spigot worked loose in just a few days. No qualified plumber would have made such a rookie mistake. Repairing this error also required the hole in our hallway wall. Clearly, no qualified supervisor inspected the plumbing before the tile went up in the shower enclosure. 3. Just 2 months after MA Design wrapped up the work, we found a serious water leak coming from the ceiling below the remodeled bathroom. This ruined the ceiling and of course ruined the paint job we had just completed in the room below the leak. To their credit, the supervisor quickly came out, cut a hole in the ceiling, and replaced a flawed PEX tubing fitting with a quick-apply fitting to stop the leak. MA Design then cut away large sections of water-damaged ceiling in two rooms, let things dry out for a few weeks, and applied mold-kill spray to address the mold that had formed. It seems that a fitting on the PEX tubing was not properly crimped. This reinforced our belief that the MA Design workers doing plumbing on our job were not well qualified and that MA Design did not choose to or did not know how to inspect work adequately. Several weeks later, MA Design eventually had the joint repaired by a licensed plumber and repaired the holes in the ceiling. 4. The shower enclosure tiling was done OK for the most part but we found holes in the grout around some tiles. We suspect that the grout job was substandard for another reason: the grout sealing the tub to the floor is cracking and flaking after only 2 months. CARPENTRY 5. We replaced the bathroom window with a safety glass window but MA Design replaced the prior window trim and window sill with lesser quality trim and no window sill whatsoever. This was a complete mismatch with the rest of the house. MA Design quoted use of “standard” trim. If MA Design’s estimate assumed replacing trim with something so obviously out of place with the rest of the house, this should have been clearly stated in the quote. We ended up paying to rip out their trim and replace with trim that matched the rest of the house. In fact, the lumberyard’s “standard” trim exactly matched the trim elsewhere in the house so we felt that MA Contracting’s use of “standard” to describe their materials was deceptive. 6. They also installed a new window in an adjacent room. They made the exterior windowsill out of a very knotty piece of pine, inviting future rot. Even worse, no drip edge was cut into the underside of the sill, which could lead to water wicking under the sill and getting into the exterior siding. No well qualified carpenter would have made a mistake like that. PAINTING 7. MA Design did very little painting for us, just some primer application after drywall installation. Still, the workman on our job made a rookie mistake. He applied primer to a repaired ceiling with a rough wall roller and then applied primer to the doorway trim with that same roller rather than with a brush or smooth roller. The result: the formerly smooth doorway trim now had a rough, thick layer of paint that looked and felt awful. It took us 2 hours of sanding to restore the doorway trim to a smooth surface. This experience reinforced our general impression that many, if not most, MA Design workmen are not properly skilled or trained for the work they are doing. COORDINATION & COMMUNICATION 8. We agreed at the outset which fixtures were to be bought by MA Design and which by us, but MA Design sometimes bought the wrong items, which resulted in confusion and delays. In many cases, we ended up buying the needed fixtures ourselves just to keep the project moving. 9. On at least 10 days, workers were expected but none showed up and MA Design did not call to inform us of this in advance."

"We hired Flash Painters to do the job and were very pleased with the outcome. They were pleasant, professional and did a great job. I highly recommend this family run business."

"Paul was incredibly professional. He gave me a very competitive quote and completed the job just as he said he would. I would highly recommend Paul to anyone in the area looking for tank repair and replacement."

"I called hoping to get someone and Juiio was available within a couple of hours.  He arrived at agreed time and was quick and very neat.  I would definitely recommend him for any plumbing job.  He is very professional and reliable.  This was also true for the first visit when he replaced the outdoor faucet and also fixed a minor leak for free in a pipe that had previously frozen and was dripping.
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"When the granite was initially installed, they had cut the holes the wrong size for the faucet and had to come back out the following week with a new piece of granite. However, because it was their mistake, they were able to come to the house after 5 pm so that I didn't have to miss work again for the installation. They did a beautiful job and I was happy with the finished product."

"I had an emergency at my house and called them out in the am and they came that afternoon. The technician Lewis did everything possible and thoroughly to resolve the issue. The price never changed and I was happy about that!"

"Great job by the Bay State team on remodeling our bathroom! From Sabrina helping us with the initial design, Andreina and Carla running operations, and Marcio, Darly, Paulo, David and the crew doing a stellar job taking the old bathroom apart and putting it back together. My one regret has nothing to do with Bay State - it's not ordering all of our fixtures first and having them in hand before actually starting the project. Had we done that we would have avoided some painful delays caused by supply chain/shipping issues. Lesson learned!"