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"Great price, professional service, great communication and education and wonderful company. Would recommend all day long!"

"As the saying goes...."if I could give zero to negative stars I would". This review is not to spite the company but to warn other customers to GO SOMEWHERE ELSE! My experience with A1 Glass Beaverton was a comedy of errors....though I am not laughing. It started with an incorrect quote, which I had to call and tell the company about (even though the quote was actually in MY favor). Then I scheduled the window replacement. The written estimate noted that work will be completed 2-4 weeks after written quote. I did not hear from them for 4 weeks and called them to inquire. They said simply the glass was "on order" and they were waiting. After another period of time, I called them and they said they were having a problem with the supplier and they would need more time (they did not bother to pick up the phone and tell me that even though now it was well over a month....going on 2 months). After finally receiving the glass, they scheduled the install on dates when I told them I would be out of town. I received a text in the morning and scrambled to try to find someone to go to the house to meet them. I texted them back questioning why they scheduled it when they knew I was away. Heather sent me a text back saying "I didn't confirm the appointment because I knew you would be overseas". Uhm...well then why did I receive a text saying they were on their way? The appt was then rescheduled to a little over a week later. When the gentlemen arrived to install the glass, they said the measurements that the estimator took were incorrect. After removing my window and trying to make it work, they could not. They simply put my old glass back in the frame and said they could not complete the job and that the office would be in touch. Well, after two weeks I called because no one had called me back. Heather said that "she didn't want to pass the buck, but the installers were supposed to call me back". I then told her that the installers told me that the worn out rubber gasket surrounding the window that was part of the job as per her written email confirmation would not be part of the job "as the gaskets are way too expensive to replace" (said by one of the installers). Really?? You said it was covered and now you are trying to put new windows in a frame with a gasket that is obviously falling apart?? How is this acceptable workmanship PLUS you confirmed in your email that it was included. When I asked Heather about this she said she was new and misunderstood my question about the gasket. I told her to take this situation to the owner as it has now been 3.5 months since I gave them my deposit and that this entire experience was unacceptable. The owner, Bryce, called me back and said that they could not replace the gasket and had no means of sourcing one. REALLY? You are a window company and can't do a gasket on a window? I let him know of my ridiculous experience with his company and he just KEPT repeating that they could not complete the work. The best he could do is give me my deposit back. He made no effort to remedy the problem. So.....now after almost 4 months, I am at ground zero. Thanks for nothing but a hassle."

"I recently had a toilet installed upstairs, and about a week later, I noticed water stains on the ceiling underneath. It’s been about a month, and the company has still not fixed the leak. Someone came out this weekend and thought he had, then he painted over the water stains, but the paint doesn’t match (he said it would after it dried, but it does not). Right after he left, it became apparent that water was still leaking through. It’s now hard to get answers from the company, and it’s been over a month since the installation. I’m concerned about drywall damage and possible mold."