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"They did a great job."

"I do not recommend this company. I called them to fix an issue with my range hood exhaust. The technician charged a diagnostic fee of $95 and then said the switch was not working, which was a small component. The total charge was $391. The technician spent hardly 10 mins and charged a lot. After exhaust repaired, the house was empty for some time, and when the tenant moved in, they found that the exhaust was not working. I called the company again, and they told me that the motor was not functioning. During the first visit, the company didn't check everything; they only fixed a small component and charged a lot of money."

"Jeff and his team (Deanna, Jake, Javier, and Rolando) did an excellent job from start to finish. They worked with us and explained every step of the process, helping us with design decisions and selections. The end product, our new kitchen, is of the highest quality. They made the process very easy and quickly closed out our punch list. We're very excited to have our new, updated kitchen and I would very much recommend WaterStone for future work."

"Great service very prompt and easy to work with."

"Terrible experience. We contracted with Prime Custom (Kamil) to do a full bathroom and kitchen remodel in 2021 and we have had tons of issues. Their license # 2705166476 that they were operating under has been REVOKED as of May 2024. You can check this for yourself by going to the Virginia state website [*** Link removed ***] and entering the License # 2705166476. Yes, the name on the VA state website is different but they were operating externally as Prime Custom. As proof, I have attached a picture of the contract which shows the above License # , and Prime Custom's name. They are now operating under a different license # 2705173804 which I find highly unethical. I have already filed a complaint with the Virginia Department of Professional and Occupational Regulation and they will investigate if any laws were broken. Before considering doing business with Prime Custom, or any other contractor, please ensure that you look up their license number on the above Virginia State website. Summary of my experience: - Bathroom: The shower has developed a major leak which is going through the bathroom floor into the lower level. See pictures. I am contracting with another company to fix, which is going to cost thousands of dollars. Kitchen - It failed gas and safety inspections multiple times. To this day, I am concerned about the structural integrity of the load bearing wall in the kitchen and am contracting with another company to fix. Hopefully, this review can save others from the extremely frustrating experience that I have gone through."

"Kan and Puia arrived the same day as my call and completed an evaluation of services needed, in my case mostly a replacement hot water heater. They came back the next morning, put down drop cloths, did the work and made a suggestion for something that needed attention that we hadn't noticed. Very pleasant people to work with. Work was completed in good time with great attention to detail at a good price. It's good to have Kan in my contacts. I will definitely call him in the future. Thanks, Kan!"

"All work was completed in a professional manner from initial planning through all phases of construction. The job site was maintained as expected. AES worked with us on a few small changes we requested along the way as well. I felt very comfortable with all the craftsperson’s at work in our home. There was great communication with AES throughout the job. I would use their services in the future."

"We write this review as a sigh of relief now that our renovation project with River View is finally complete. The quality of the final work is excellent, and the construction crew, architect, and county inspector were all great to work with. The original crew we worked with, led by Edwin, were so hardworking, friendly, thorough, and fast. That's what really pushed us from 2 to 3 stars. However, the process getting here was frustrating and unnecessarily chaotic. Timeline & Communication Issues: Initial promise: We were clear that the renovation had to allow us to live in our home during construction and be completed before Christmas. Early communication: Our original project manager, Cris, was personable, and early communication seemed fine, if a bit informal and sometimes inappropriately personal. Major miscommunication: Near the holidays, we discovered that the plans submitted included cutting into the roof — something we explicitly said we didn’t want. This contradicted verbal assurances and caused major last-minute changes. Project Management Failures: Poor planning and oversight: Cris and the architect’s plan didn’t align with the construction work. We had to get involved directly with the county to fix errors. Paperwork errors: Incorrect submissions to the county added delays and confusion, which we had to monitor ourselves. Last-minute scramble: We were cleaning up dust on Christmas Eve due to these planning failures. Personnel Turnover & Lack of Handoff: Cris leaves the company: No proper handover to James, the new PM, who was unfamiliar with our project. Crew replaced: The original crew, who were great, were gone; new crew had no context or direction. James leaves: Another handoff with no context — the third PM had no idea about our project or its outstanding items. Escalation mishandled: When we raised our concerns with Kyle, the CEO, the response felt dismissive, with no accountability for the previous missteps. In summary, it's a beautiful end result... but we’re glad it’s over. The process left us frustrated, confused, and frankly, exhausted."

"They did a fantastic job. High quality work, very responsive, completed the work quickly, and were flexible!"