Get matched with top pipe repairers in Prides-crossing, MA

"Everything went great! Needed to find a local plumber in an emergency on a Saturday and Chris was able to be there within 30 minutes of talking to him. He observed the job and communicated what would need to be done and fixed/replaced everything that needed to be. He did tremendous work and I will definitely be calling on him again should I need something done in the future!!"

"Chris replaced my 75 gallon hot water heater. This is the 2nd time we have used him. Prompt, quality work. Easy to deal with. Will definitely use him again"

"From consultation to finish, Jane and Brandon were very helpful and persistent on their job. Tite they installed are still looking new after 6 years."

"So Many Problems!! (though they tried hard to resolve them) Do NOT make the mistake we did and let them talk you out of pulling a permit. The work by this contractor should definitely be inspected. MA Design quoted a low price, used cheap (Home Depot grade) materials, and relied on workers with limited English skills. Plumbing and carpentry were problematic, seemingly due to inadequate training for some workers, spotty communication and quality control from supervisors, and some sloppy attention to detail. We should add that our foreman, John L, and the workmen were willing enough to fix problems after we discovered them, though we had to pay for time and materials when we found MA Design’s quality standards to be unacceptable. The end result of the bathroom remodeling seems OK and we hope that no more nasty surprises turn up in the future. The two supervisors are generally courteous and anxious to please, but poor communication with their workers and sometimes with us seemed to be typical for this contractor. Here are specific examples of our problems: PLUMBING 1. The plumber (apparently not licensed) installed the wrong shower controller in the wall, tiled over the wall, then tried to hide this mistake by sticking on the control handle taken from the shower controller we had specified. Of course, the controller did not work properly and we discovered what had happened by poking through the unused shower parts and calling the manufacturer. To correct this error, MA Design had to cut a hole in the plaster wall of our hallway. MA Design did repair the plaster but now we have an additional painting job because of their mistake. 2. We also discovered that their “plumber” tried to attach the tub spigot to flexible PEX tubing rather than to a solid copper pipe anchored to a stud in the wall. The spigot worked loose in just a few days. No qualified plumber would have made such a rookie mistake. Repairing this error also required the hole in our hallway wall. Clearly, no qualified supervisor inspected the plumbing before the tile went up in the shower enclosure. 3. Just 2 months after MA Design wrapped up the work, we found a serious water leak coming from the ceiling below the remodeled bathroom. This ruined the ceiling and of course ruined the paint job we had just completed in the room below the leak. To their credit, the supervisor quickly came out, cut a hole in the ceiling, and replaced a flawed PEX tubing fitting with a quick-apply fitting to stop the leak. MA Design then cut away large sections of water-damaged ceiling in two rooms, let things dry out for a few weeks, and applied mold-kill spray to address the mold that had formed. It seems that a fitting on the PEX tubing was not properly crimped. This reinforced our belief that the MA Design workers doing plumbing on our job were not well qualified and that MA Design did not choose to or did not know how to inspect work adequately. Several weeks later, MA Design eventually had the joint repaired by a licensed plumber and repaired the holes in the ceiling. 4. The shower enclosure tiling was done OK for the most part but we found holes in the grout around some tiles. We suspect that the grout job was substandard for another reason: the grout sealing the tub to the floor is cracking and flaking after only 2 months. CARPENTRY 5. We replaced the bathroom window with a safety glass window but MA Design replaced the prior window trim and window sill with lesser quality trim and no window sill whatsoever. This was a complete mismatch with the rest of the house. MA Design quoted use of “standard” trim. If MA Design’s estimate assumed replacing trim with something so obviously out of place with the rest of the house, this should have been clearly stated in the quote. We ended up paying to rip out their trim and replace with trim that matched the rest of the house. In fact, the lumberyard’s “standard” trim exactly matched the trim elsewhere in the house so we felt that MA Contracting’s use of “standard” to describe their materials was deceptive. 6. They also installed a new window in an adjacent room. They made the exterior windowsill out of a very knotty piece of pine, inviting future rot. Even worse, no drip edge was cut into the underside of the sill, which could lead to water wicking under the sill and getting into the exterior siding. No well qualified carpenter would have made a mistake like that. PAINTING 7. MA Design did very little painting for us, just some primer application after drywall installation. Still, the workman on our job made a rookie mistake. He applied primer to a repaired ceiling with a rough wall roller and then applied primer to the doorway trim with that same roller rather than with a brush or smooth roller. The result: the formerly smooth doorway trim now had a rough, thick layer of paint that looked and felt awful. It took us 2 hours of sanding to restore the doorway trim to a smooth surface. This experience reinforced our general impression that many, if not most, MA Design workmen are not properly skilled or trained for the work they are doing. COORDINATION & COMMUNICATION 8. We agreed at the outset which fixtures were to be bought by MA Design and which by us, but MA Design sometimes bought the wrong items, which resulted in confusion and delays. In many cases, we ended up buying the needed fixtures ourselves just to keep the project moving. 9. On at least 10 days, workers were expected but none showed up and MA Design did not call to inform us of this in advance."

"We hired Flash Painters to do the job and were very pleased with the outcome. They were pleasant, professional and did a great job. I highly recommend this family run business."

"Dave did an excellent job and not only replace the wax ring and cleaning up the mess, but the put in a riser at no extra charge! I would hire Dave for another job in the near future!"

"We were so happy with the kitchen and master bathroom remodel that Todd did for us that we hired him again to remodel our downstairs bathroom. Todd gutted the old bathroom down to the studs and rebuilt the floor in order to remove water damaged boards from a prior leak as well as accommodate the new curb less shower pan. Todd was very thoughtful and had some good design & layout suggestions and helped us work thru other challenges like how to route/hide things we didn’t think of such as vent pipes. Todd found and installed new window trim and doors that also closely matched the rest of the house to help maintain consistency throughout. He installed new tile on the floor, shower walls, and subway tile halfway up all the remaining walls. All of the lines were perfect again and he did a fantastic job. We have received many compliments on the bathroom and are thrilled with how it turned out. Todd is a pleasure to work with and we highly recommend him and his work."

"We hired Matt to completely finish our once old and scary unfinished basement, something we had talked about doing for years but never thought possible given the age of the house (late 1800s) and unique challenges (dampness, field stone foundation, uneven concrete floor). The scope of work included adding a bathroom with shower, designing a family room including fireplace accent, creating a laundry area and storage areas, with built ins throughout. We have had a great experience with Matt. He has creative ideas on how to approach projects and is a perfectionist, which shows in his work. He has a great sense of design and will take the time to discuss recommendations and pros and cons of doing something a certain way. We have appreciated in particular Matt’s responsiveness. He is quick to respond by phone or text, even late in the evening and weekends. When we had a random issue with our HVAC system during a hot summer spell (completely unrelated to Matt’s work) and were not able to get home to find the problem, Matt went to our house in the evening to look at it. He even stopped at the Home Depot to buy a tool he needed to diagnose the issue. We were blown away that Matt went out of his way to do this, knowing it took him away from his family. There have been several times that Matt has gone above and beyond in this way. Matt also works with a top notch team of specialist sub-contractors (plumbers, electricians) who have done excellent work in line with the overall project. We wouldn’t hesitate to recommend Matt and are looking forward to working with him again!"

"We took out the old tiles, removed the toilet and baseboards, and bought the tile before they came to do the installation. The work was done on 9-01-16. When I went to wash off the remaining haze a couple of days later, I discovered that the tiles were two different shades. It was obvious when they were on the floor. The person doing the installation should have seen this. We think he did but, since he didn't speak any English, might not have known how to communicate that to us. We called Pacific Stone & Tile and they said that they would come and replace the tiles that needed to be replaced. We could not match either shade of tile and had to buy two more boxes with a different shade number. Twice an appointment was made and canceled. The third one, 9-26-16, was kept and they redid the whole floor with the new tile. Before they started, all of the tiles were laid out on the garage floor to check for any variations. We had to buy the material to install the tiles, but they did not charge for any additional labor. The floor was checked before they left and everything looks fine. Tomorrow I will wash down the tiles to remove any haze and we can start thinking about getting everything back together again."

"Great job by the Bay State team on remodeling our bathroom! From Sabrina helping us with the initial design, Andreina and Carla running operations, and Marcio, Darly, Paulo, David and the crew doing a stellar job taking the old bathroom apart and putting it back together. My one regret has nothing to do with Bay State - it's not ordering all of our fixtures first and having them in hand before actually starting the project. Had we done that we would have avoided some painful delays caused by supply chain/shipping issues. Lesson learned!"