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"I have to say I was fully satisfied with the end result of the work done at my house. I was getting Qwest piping replaced throughout my entire townhouse with modern Pex piping. If you plan to live a bit more conscious free, I highly suggest it. I had gotten quotes from various plumbing companies as there is so much competition and A1 beat them easily. The work done wasn't completely to my satisfaction and the project took much longer than expected due to various reasons. Most of the supervisors I worked with were very competent and solidly communicative with my frustrations, actually empathizing with the reality of the situation. The initial person who did the job was a great and super friendly guy but his helper was just not great and he had to continually fix his problems which made things run over. Months later when I got settled I expressed frustration to the management and A-1 met in the middle with me on a constructive solution. I am 100% happy with the results and plan to do a lot more business with them. A really really big shoutout to the tech who visited twice and did everything without issue, Jonathan Schemetti. Also I really appreciate Tim who was easily the best contact person I got in touch who made things happen. Make SURE you get to a supervisor who doesn't give you a standoffish attitude or dismiss your concerns, they have really great people working here.!"

"We had 2 bathrooms redone and are very happy with the final product! Our team, lead by Tate, was very professional and responded to errors and changes very graciously and promptly. The downstairs bathroom was made with a zero entry floor and I had them put a track system on the ceiling for a curtain since the space was small and I didn't want any glass. I have elderly parents and needed ease of use in the space. They stripped it down to the studs and put waterproofing on the entire floor, dropped the shower floor down to the joists and poured a custom shower pan. No curbs to trip on. In the Master, they removed my old huge jacuzzi tub, stall shower and block window, removed the wall and expanded my linen closet. Took out my old vanity and toilet and had a custom vanity built with A quartz countertop that we went and picked out at Stone. There were a few bumps here and there but the team met each challenge with a positive attitude and made sure I was satisfied with every step along the way. We are very happy with both bathrooms and will hire them again to do another bathroom in 2026."

"Install performed flawlessly and quickly. Plumber (Mike) bought and delivered requested brand and model & took away the old one."

"Great. From the beginning, Christian has been patient, and communicates well. He answered all of my questions before and made sure I understood everything. He listened to what my needs and wants were.Overall great guy."

"Good professional people. I am very happy with their services."

"Kilby Residential did a great job with a renovation project at our office. James Kilby was very professional and courteous to work with, as was his entire team. Communication and updates were excellent. The work was completed with care and minimal disruption to our other work spaces. We are very pleased with the results!"

"I wouldn't have chosen this company based on other's reviews, but our house came with an AHS warranty so decided to use that instead of my own time clearing a couple of backed up toilets and checking on water in the crawlspace. The kid that showed up was obviously not used to communicating with people and seemed to have very little experience. I told him the toilets will probably need augered so he did this and the toilets were able to flush. He expended little effort investigating the leak (that we knew was down in the crawlspace by a previous inspection) and his only response was "looks good". 24 hours later our toilet is backed up again after only having liquids in it and he refuses to come back out. I don't really think he has the experience to do much other than auger a toilet, which anyone can do but Lockhart is contracted out by AHS so people get stuck with them. Read the reviews and if you have the ability to pick your own plumber I would highly recommend it."

"Excellent service for a virtual format. Would definitely recommend this very affordable alternative to the traditional technician having to come to your home to evaluate and fix a malfunctioning appliance."