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"Overall, the job went very well. Aaron was the supervisor and was able to expedite my job to a window in his schedule that no other contractors were able to accommodate. There was a nice week between storms that he got his crew in to remove the old tiles, clean up, perform inspections and get the new materials installed. There was a minor glitch in the removal part of the job (a rain gutter was damaged), but Aaron handled it exceptionally. At the end of the job, I asked Aaron to take my phone camera onto the roof and take pictures, since I can't get up there myself to inspect. He provided excellent photos of all the critical areas of the roof, louvers, pipe outlets, etc. He even provided photos of the chimney stucco that shows extreme weather damage, so I can show them to the next (stucco) contractor for that upcoming job. Thanks Aaron."

\n\nWe take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

"Highly recommend Sun Energy for your solar needs! From signing up to install we couldn’t have asked for better service. This company truly cares about their customers and employees. We are thrilled with our solar panels and partnership with Sun Energy."

"I had a small roof leak. I got a few estimates, Excaliber was the lowest although they had a disclaimer that the bill could be higher if they found wood rot. They did find a small amount and there was a small extra charge but I think it was fair. I would definitely use them again after some bad past experiences with roofers, it's nice to find an honest and professional company."

"Work done as promised and install was seamless."

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In April of 2014 we decided to go with solar and contracted Secure Home Improvements to install a solar system, re-roof and build a waterproof second story (16’x16’) deck.  Initially everything went well. As the job prolonged, cleanup became a bit sloppy. I have three kids (at the time one was 6, the other 4, and the third was not in the picture) so needless to say any debris in the backyard was unacceptable.  Prior to the job they made an apparent mistake in the wood order, resulting in a pile of wood sitting in my yard during the entire construction.  At the end, when the deck was completed and the wood pile was never touched, I was informed of their mistake.  Not a big deal, but like I mentioned above it was a safety hazard because I had two young kids running around.

The roof installation seemed to go smoothly; good hard-working, efficient, friendly employees. More about the roof later.

The solar installation went smooth as well except there were problems with city inspections. On two separate occasions, inspections that were scheduled by Secure for the City to inspect the solar installation were canceled. One, because Secure no-showed, then on the second the Secure representative did not have the proper paper work to conduct the inspection.  The third time was a charm, I guess.  Because of this delay, the commencement of the solar system was delayed and I had to pay an extra SDG&E bill, which Dave reluctantly covered - thank you Dave.

The deck looks great, with only a few issues which I will cover later.  The deck could have been completed sooner but there were several days that the crew did not show up. As I mentioned above, the wood that was left during the entire job was nothing more than inconvenient.  My issues with the deck are as follows. Firstly, there is not enough pitch for the water to drain properly during rain or just clean up (hosing off, etc.). Water puddles in several spots and does not run off.  I brought this issue up with Secure but was told according to code, it was “ok” to have water puddle as long as the water evaporated within 48 hours (or something along those lines).  My issue is the sitting water, in time it will do damage.  I did not pay for an “ok” job. 

My second issue is with the stairs that were built leading up to the deck. A section of them are too steep. I have had several kids and adults slip and fall, one small child had to go to the emergency room.  We are very grateful that the family this happened to are very close friends as they informed us that for several months they were contacted by attorney’s to sue but declined the opportunity.  During the construction of the stairs, Tony the foreman assured me they would not be that bad and if any issue would arise, I could call Secure and they would remedy the problem (more on that later).  I also brought this issue up to Dave the day he came to inspect the job at completion, he assured me they were perfect and brushed it off.

Prior to commencing all work I had to get a loan for the solar system installation; to make a long story short, there was a problem on the monthly loan payment.  It was more than was promised by secure, so again to Secure’s credit Dave stepped up and discounted the price to meet the agreed-upon monthly payment.  By then, the loan paper work had already been done and the payment was to be distributed with three checks pre-filled by the bank. So Dave and I agreed that he would cut me a check for the discounted amount, which was approximately $1,200.00, instead of cancelling and opening a new loan.

As the job reached completion I called Secure to remind them of the agreement, so that when they came to collect final payment they would also have my check for $1,200.  When Secure came to collect final payment they did not have my check and I was told to call the office.  When I called the office I spoke with their office manager Lynette, and was told that the $1,200 had already been discounted and if I knew how to do simple math I could figure it out (pretty rude if you ask me).  So I attempted to call Dave to explain the issue that yes, the discount had been applied on paper, but the pre-filled checks still reflected the original amount prior to the discount.  Dave told me he would not get involved; to deal with his office manager, and he was arriving to a customer’s home and pretty much hung up on me.

So finally, once they did the “simple” math and realized their mistake they cut the check for the $1,200 and we settled up. 

The job was completed in July 2014. In December of 2014, I discovered a leak where the deck and roof meet.  I called Secure to schedule an appointment to fix the leak.  I was told because it was an outside leak, it was not a priority and they scheduled me an appointment to inspect, not repair, in January.  Once the inspection was done towards the end of January, the leak was finally fixed.  During the first appointment for the leak, I brought to Daniel’s attention the issue with the sitting water on the deck, and also about the stairs being too steep.

Nothing was done about the deck or the stairs.  Somebody did come to inspect the deck but was told nothing could be done.  I never heard back about the stairs.

In Nov or Dec of 2015 I discovered another leak, this time in my son’s bedroom.  I called Secure and let them know that my 16-17 month old roof had another leak.  They sent a young man, I don’t recall his name, to inspect the roof. He did not know the difference between a tile and composite shingle.  How do I know this?, well I was called by Secure and asked if I had tile or shingles for the leak estimate.  They provided an estimate even though I let Secure know it should be a warranty repair because it was a new roof.  So, of course more time passed while they worked out whether it should be a warranty repair or not.  Finally, it was repaired. 

During this roof repair, I contacted a project manager about the stairs (instead of relying on my complaint about the stairs getting passed on) although pictures were taken and a phone call was made to the office by the Secure roofer.  After several weeks, I contacted via e-mail the project manager to remind him of the issue. I was assured that he and Tony, the foreman who built the stairs, would come out in January 2016 to inspect the stairs.  It is now June 27, 2016 and have not heard back (I have emails showing this exchange).

From January until now, June 2016, I’ve made several phone calls to Secure and was told someone would call me, but never did. Instead I had to keep calling to ensure this time, this issue won’t get pushed aside. 

I finally had Tony come by and he agreed something had to be done.  I am now waiting for the “something” to happen.

I feel I have to add that the roof that was replaced was an old tar and gravel roof, easily over 15 years old and never had a leak. 

It has been two years since we went on-line with the solar system and couldn’t be happier.  The performance and production is almost exactly what we expected.  We have not had to pay any electric usage, although we intended to have extra capacity for future projects such as pool/jacuzzi, and we are pretty much breaking even.

The appearance and usefulness of the deck are great, the only downfall is the puddling water and hazardous stairs.

Please feel free to contact me, Secure or perspective customers.


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"It was well done. Sal and his crew are very professional and polite. If you have an old smoke alarm system (10 years old), you have to replace them all, the city inspector will come and check them before they approve the install. If your smoke alarm has a three prong that attaches to the ceiling via wire, you have to get the exact same type of smoke alarm. I did the opposite and causes some delay in the approval process. It was my fault, I bought the non wired battery operated smoke alarm. A+"

"We recently had Mega Power Electric Inc install a solar system and panels. The President and provided excellent communication all the way through the process. He even met with us after installation to explain the almost incomprehensible PG&E bill. Although not the least expensive bid, his was competitive and I felt he was as interested in educating me about solar and the various types of panels and inverter systems as he was in selling a system. He demonstrated how the array of panels would meet our energy needs and as opposed to some of the other companies, wasn't selling us more than we needed. We are very satisfied with our solar system and I highly recommended Mega Power Electric Inc."

"They did a GREAT job! I would unconditionally recommend their services to anyone. They cleaned up very well every day they worked on the roof (5 days). They were very thorough and did a high quality job. They were very easy to work with. The best roofer that I have ever dealt with.
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"They charge $2500 for a portion of my roof, however they're pricier than other contractors. They do a good job. They're reliable. They call you all the time. All of the other contractors give you a warranty for three years, they give you only one year. That is the only thing I didn't like about them, but everything else I like about them. They have done other jobs for me. I matched their prices. I told them I had three prices, but their price is the highest one and I would like to go with them. I asked if they could match the other prices and then I would go with them, they did. They detail everything, they always send pictures before and after. This is the second job they did for me. So far I had no problems. I had a leak and they fixed it for me, so I think they did a quality job. They called me right away, they told me who was their contractor and the contractor directly contacted me."