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"I am amending my review after subsequent contact with Basement Systems. Ultimately I am satisfied with the work they finally did, Kathy from the office is very sweet and the work done by Dale was ultimately done although there was much confusion since I was never called or emailed to let me know that the work was complete (it is a weekend property and we were not present- which makes it challenging to schedule with providers). I do wish they did a better job with communication since this was the main issue (not hearing from them when they were not able to come for an appt or not hearing that they were coming to do the job!) I will say that despite my frustration, I do think the work was done well, Dale assessed another concern or ours unrelated to this job, and will be coming back to further assess and provide an estimate if need be, and Dale even closed a garage door that was left open by another service provider which was much appreciated. So I certainly would do business with them again and am pleased with the final outcome. But for the sake of completion, below is my original review.  

Prior review:
Was initially very pleased with prompt initial response and visit from Dale for free estimate. He came on 9/16 as scheduled, was very likable, friendly and informative and spent much of time surveying house and property and providing recommendations as to how to best address leak in basement and buried drainage pipes on the property of our newly purchased home. Was told he would email estimate within week. Dale made such a good impression that I was surprised that I did not receive the estimate within a week. I called 2 weeks later to remind them to provide estimate which should have been my first clue that things would not proceed smoothly.
Had difficulty getting work scheduled which was to be approx 4 hours of labor for 2 men. Not totally their fault as we are weekenders and could only be there for thurs/friday/saturday dates, so I can appreciate that scheduling might be difficult, but still frustrated that work was scheduled for a friday 2 months later. Was called a few hours before appt and told that someone was sick and they could not do job. Was not called back when I asked to reschedule. When I finally reached Kathy who works in the office was told that Dale would come personally the following Monday and do the work himself. Needless to say he never did and I never heard from anyone from the company since then. Wasted nearly 3 months of our time and left at square one. Thanks for nothing. Extremely disappointed with lack of professionalism and surprised that this company has such high ratings."

"Antonio and his crew worked tirelessly to get the project completed. Antonio is a good listener and and well experienced. He repaired a retaining wall and installed a new slate and concrete walkway. Donâ t hesitate to call him for an estimate; he knows his trade very well."

"It was a complex project. They were very careful with their procedures and raised sunken concrete sections next to the house and around a pool to allow for drainage. They filled the major cracks. They were courteous and on-time over several days. After many years the water in the basement problem has been resolved."

"The gentleman who came to my home were absolutely great! Explained everything and made sure I was happy with the work every step of the way. I was nervous in the beginning but my fear subsided after Robert Charlesworth, Marcelo largo, Isaiah belcher and Johnathon Lopez made for a great experience. The attention to detail and dust control, tapping off areas they felt I wouldn’t want getting dusty exceeded my expectations! Thank you for your hard work and kindness. Trucks looked awesome new as well as tools and equipment. Great job guys!!"

"Alex was amazing!! We had a crack in our foundation that another company attempted to repair numerous times. We were fortunate enough to hear about ProSeal and I am happy to report not only did Alex repair the crack to near perfection but the work was done timely, neatly and his customer service skills are top notch. I would HIGHLY recommend ProSeal for all of your foundation needs."

"The crew was punctual, respectful, and kept the work area clean. Very satisfied with the results"

"This was a very involved plaster repair and remediation job, in a very old house. Grady is the only person (or company) who was willing to take on the job and drive all the way from Pennsylvania to our home in Northern Virginia. There are very few people who do this kind of work anymore (we really searched) and he is an expert in his field. We needed to work around his schedule, because he is in demand in the tri-state area, so it took awhile to schedule the work to begin... but it was worth it."

"Hugh's three workers were fantastic. They completed the work on the deck replacement in a day-and-a-half. The work was done cleanly with no damage to the landscaping that is so close to the project. Clean up when the project was completed is superior to any other we had done in the past. The refurbished storm door looks brand new and is a welcoming addition to the project. Hugh contacted us the same day as our request and showed up for the initial estimate on time. I cannot emphasize more what a pleasant experience it was having Hugh and his workers take care of our project. HNI is being highly recommended by us, and we will be calling him for additional projects in the future. The quality of the work done far exceeds the cost. Thank You. Hugh"

"A failed sewer line led to a nightmare scenario requiring a new foundation wall, retaining wall and redesigned front walkways and steps. Throughout a nerve racking process, Bo and Serena kept in constant communication, explaining each step of the work. Their integrity and genuineness inspired a confidence that was priceless. They went above and beyond in finishing the job, and the finished product exceeded my expectations. Bo and Serena will be my first call if I have any masonry questions and concerns, and I recommend them highly and without reservation."

"A really great company to work with. Cheaper than the competition and excellent work. We used Aidan and his team to repoint our large garden patio which had been badly done two years ago by another company. Work was done perfectly and we are very happy. We also asked them to do a repair of our entry hall and it was the best it had ever been done. So thank you to Sunnyside Masonry. Paulette Meltzer , New York City, NY"