Get matched with top batt, rolled or reflective insulation install or upgrade pros in Reisterstown, MD

"I hired Koala Insulation of Greater Baltimore for attic insulation and fan installation. Initially, things went well. Jeffrey L. did a great job explaining insulation options and ventilation, and I chose the company for their fair pricing and strong reviews. Unfortunately, the project didn?t go as planned. A job quoted as one day stretched into four visits due to planning issues and the crew lacking a tall enough ladder. I also ended up with paint damage on my staircase from their hose, which required touch-up work. Jasper mentioned possible compensation for the delays, but I never received follow-up from him or the owner. The crews were polite and did good work overall, but the poor communication, unexpected delays, and lack of accountability were disappointing. I?m leaving 3 stars based on my experience."

"Great job on roof and insulation installs"

"Ducts were sealed quite dramatically from the graph they provided. I am not seeing much savings on heating as I expected."

Why choose ROI Construction? Our Gold Standard guarantee is 100% customer satisfaction, 100% of the time! - It's that simple. No need to keep looking for “Contractor near me,” we are the top local Maryland and DC family owned Exterior company (est. 1974) that delivers the best results and a positive return on investment in the area!\n\nROI also does a final walkthrough of every-single-job to ensure that we deliver a superior finished product for every ROI customer!

Home contractors

"It was a little more expensive than the two other bids I got, but I trusted the owner who, unlike the others, really listened to my concerns and preferences. Christian, the installer did a fast and efficient job above and beyond expectations. He was charming, hardworking, and fixed or repaired damaged or disconnected AC ductwork he discovered in pereparation for installing the insulation. He arrived on time, finished the job faster than I expected and did an immaculate job of cleaning up after the work."

"Howard was very professional, listened to what the issues were and immediately got to work. Didn’t try to sell anything or overstate what the problems were. Suggested a course of action to remediate the problem and again got to it. Quick, no nonsense."

"Debbie, the AC&R salesperson, was very knowledgeable and confident. They were the 2nd quote I got for work and came in even lower than I expected (which gave me pause as a low bid is a red flag). But true to her word, they did the work professionally (mostly...see below) and promptly. While I had another company do the energy audit for the Pepco rebate, AC&R took over the work, did the blown fiberglass one day and the spray foam the next.



For the blown fiberglass in the attics above our additions, they added spray foam (from a can) around any gaps per the contract and foam board baffles at the soffits. The installer noted that all our soffits were blocked and the batting insulation was too wide for the rafter channels, so he leveled it out as best he could to ensure an even coating of blown insulation. At the end, he sealed up the gaps between the attic and our to-be-finished upstairs (cape cod style, so all one room).



For the spray foam insulation, the team came in the next day, and I had to be out of the house due to fumes. I did come back around noon as they expected to be done well before then. They didn't know I came in and I went to the back of the house to watch TV on my work break. The one annoyance was during their cleanup, one of the installers came down into our kitchen and then saw me. He said he was looking for a vacuum cleaner to clean the stairs. I told him don't worry about the carpet as it was getting pulled up, but this was the one piece of unprofessionalism I noted above. Contractors should NEVER use the homeowner's property; they should bring their own tools, including vacuums!



While the spray foam can get very messy, they kept the splatter mostly contained to inside the crawlspace, not the finished flooring. However, I was surprised that they didn't tape off the outlet covers or light switched. since the particles are so small, we're going to have to replace the switches/receptacles at our cost. Also, there was a storm door screen that wasn't covered and now needs cleaned. Basically, I think they should have taken more care in covering the very few items we left upstairs and the outlets/switches.



They didn't spray around the window frames (large gaps where window weights used to be) because the open cell foam would expand too much. If I wasn't there, I think they would have just left, but it was clear in our contract discussions they needed to insulate those spaces too. They used a few cans of "Good Stuff" equivalent, but didn't fill in the gaps entirely. It did the job well enough, but it's a ding against them as I expected more preparation.



Lastly, I thought that AC&R would walk me through all the scheduling and final "test out" (for the Pepco rebate), but I had to contact them and schedule with someone different each time. They were always prompt, but I expect the experts to know to do this for/with me rather than expect me to know the process. I go through it once in a lifetime while they do it weekly.



While the end of the review sounds more negative than positive, I would definitely recommend AC&R out to others as they're priced right, they have been in business for over a century, and like any contractor, you just need to follow up to be sure everything is done to your satisfaction.
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"I have an old house and new addition that was not insulated properly and a sun room that needed insulation. Dan was extremely knowledgeable on what needed to be done and his team did outstanding and professional work I highly recommend them! I wish I would have hired him first!"

"It went great... but this company is no longer in business in the US. So we could not have them do the home energy upgrades. If they were still around we likely would have went with them!
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