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"The 2 plumbers were on time, neat and careful around the house....repairs were made quickly and friendly...have already used them again for another repair"

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I usually don't look forward to giving reviews because if I can't give a stellar review I'd rather not give any review -- just my nature. But with the Plumbing Doctor I have never had a better customer service experience than I had with John and his staff.

I had a pretty bad leaky outdoor faucet and when I saw the Big Deal for an outdoor faucet replacement I did an impulse buy hoping that's what I needed. John got back to me within the 2 days the deal said he would and we made an appointment within the next few days.

His serviceperson arrived on time and went to work. That's when we had a problem. When he was trying to change the assembly, it broke off inside of the wall between the inside and outside walls due to the way it was originally installed. He said he would have to open up my inside walls to get to it, which to me was not so much the problem as it was to getting to the wall as I have a one piece desk-hutch unit that hugs that corner of the wall and basically is non-moveable. Lucian (the plumber) had John call me and said even though opening up walls is not part of the basic service, they would cover it because the pipe broke while the technician was working on it. Whew! I was not ready for major plumbing expenses for a leaky faucet.

Lucian had to take apart some panels under my desk and make 2 holes in the wall before he able to fix and replace the broken section of pipe. When he was finished he said I would have to get someone else to fix the holes as he didn't know how to do that. I was a little disappointed but more concerned that mice or bugs would come in from the outside. About an hour later John called to ask if I was happy with the work done and I told him I still had holes in my wall, he said he wanted me to be "100% satisfied" and said he would send someone over to get them patched. Since that was a Friday, I received a call on Monday from a different gentleman who made an appointment for the next day to finish the job. He brought pieces of drywall and spackle and finished the job. He offered to come back when the plaster dried to sand it down but I told him not to bother that I would worry about it when I repainted the room since the patching was hidden behind the desk panel. He put everything back, cleaned up and wanted to make sure I was a satisfied customer. I cannot believe it. These guys were really concerned about getting the job done, on time and correctly. I would trust them with any plumbing job in the future. And, by the way, the faucet works great and doesn't leak!

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"They came out to see what type of repair needed to be completed and they did an excellent job of explaining the different options available for purchase. On day of repair, they were on time and kept everything nice and clean during the replacement process. They even fixed a minor issue they noticed while doing the replacement under the sink for no additional charge since they were working right there."

"Lincoln was A on everything. The only thing is you have to pay in cash for everything, he is an old guy, and don't take checks or charge. He did an tremendous job fixing busted pipes, had lines busted, he gave me an fantastic price, fixed the concrete, and everything. The only thing that I don't like is that they don't take charges, but I was fine with it."

"Despite a bit of a miscommunication and us canceling on him twice, Matt was extremely accommodating, went out of his way to fit us in, and did great work. They used plastic sheeting to protect the entire bathroom and had exhaust running to outside. The smell isn't as awful as expected after reading other reviews. Just smells like spray paint. Will update this review later about how well the finish holds up. Thanks again Matt!
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"They did a very good job. They were on time and professional."

"It went well! The repair was very extensive but they did a great job. They were very professional and I would highly recommend them."

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"We had purchased a big deal for the service, and it was okay. It was satisfactory. I had some extra work done, so I paid more. They replaced another outside faucet, and I had to fix a sump pump piping, they replaced the drain pipe for the secondary sump pump,  and I had to do some repair work on the bath tub. I paid 700 Dollars.The quality of service was good. It took them a while to get back to me, I guess they may be busy. He cancelled once, and showed up the second time. He was very knowledgeable, and I would use him again if I needed."

"They had great customer service. They came over in the 2 hour window given. They called before arrival or that they were on their way. The only concern I had was that they were going to leave the tree roots on my front lawn but I brought out the garbage can for them to dispose."