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"My consultation with Stellar was scheduled within a day, met with Patrick on 5/1/25. Time was taken to understand the process, everything that is involved and what my options were. Time was taken to listen to what we wanted/didn’t want and thorough explanation given of the entire process. On 5/2/25 Stellar contracting called to review details and confirm our choices. On 5/5/25 Stellar scheduling called and full installation scheduled for 5/9/25, completed 1 day! The crew and project manager, Cisco, were fabulous to deal with on the install day and even after. A link was provided where we could see pictures of the whole project as it happened. Cisco was readily available on install day and even after with questions and concerns. It was obvious that Cisco did care about the roof we were getting and took pride in the quality of the job that was done. The crew paid good attention to the clean up, there was a lot of debris all over the place. Looking forward to future business with them!"

"This company was a complete disaster. They supposedly re-installed our flat roof and was paid in cash immediately after they were done. It was a never-ending nightmare; the workmanship was subpar, with multiple leaks appearing shortly after their supposed 'fix.'. The plywood, beams and ceiling underneat the deck/flat roof rutted; part of the ceiling fell off. I tried to get them to come back and address the issues, they were unresponsive and uncooperative. Avoid this company at all costs! Run away from them as fast as possible."

"Crew that did metal roof on garage left cigarette buts in yard and dog run. Branches were not cleaned up."

"Call these guy on a weekend after a big wind storm that blow off most of are roof. They show up after hours just to install a tarp on are roof to keep the rain out. Then show up the next day which was a Sunday to fix are roof could not ask for a better out come very satisfied."

"My consultation with Stellar was scheduled within a day, met with Patrick on 5/1/25. Time was taken to understand the process, everything that is involved and what my options were. Time was taken to listen to what we wanted/didn’t want and thorough explanation given of the entire process. On 5/2/25 Stellar contracting called to review details and confirm our choices. On 5/5/25 Stellar scheduling called and full installation scheduled for 5/9/25, completed 1 day! The crew and project manager, Cisco, were fabulous to deal with on the install day and even after. A link was provided where we could see pictures of the whole project as it happened. Cisco was readily available on install day and even after with questions and concerns. It was obvious that Cisco did care about the roof we were getting and took pride in the quality of the job that was done. The crew paid good attention to the clean up, there was a lot of debris all over the place. Looking forward to future business with them!"

"If you like poor communication, bad workmanship, and endless promises to fix his own bad work, then Patrick with Fine Line Improvements is for you! I hired Patrick to replace our wooden roof rakes with aluminum since squirrels were chewing them and getting into the attic. Less than a few weeks later they were separating at the seams and pulling off the building. Multiple times I asked Patrick if he could do something about it. Multiple times he said he would, or that he would follow up at a later date. Almost a year later, the issue still isn't resolved."

"Most overpriced roofing company around. It's laughable the quotes I was given by these guys vs. the other roofers I spoke with. Combine that with the fact I was warned about how they are quick to go the half-a** route when encountering a problem vs. actually doing the right thing and solving the problem. I've heard many accounts of this company just throwing up flashing and tar over a problem area of a roof instead of taking off the bad old roof and fixing it the correct way. People please get MANY MANY quotes for MANY different companies and you will quickly see that Proctor is a rip-off artist."

"Everything with buffalo best from start to finish and the quality of the windows install was top tier"

"These guys are absolutely amazing!!! The owner, Drew, is incredibly respectful and courteous. He explains every detail with you of what exactly they're going to do and gives a fair estimate, that beats out the competition by far. The crew that showed up to do the job was fantastic!! They even took the time to answer our 11 year old son's questions and spent time playing a little basketball with him once the roof was finished!! The guys were always checking in with us to assure that we had no unanswered concerns. They cleaned up our property beautifully when they were finished and asked if we were satisfied with their work. I can't say enough about how great this company truly is and what a pleasure it was to work with them! Superior truly IS superior!! THANK YOU GUYS FOR EVERYTHING! And a shout out to Rob, the roofing foreman, who was so kind and willing to help us with anything we needed."

"The positive: Graves Brothers will provide a quote for PARTIAL Siding projects where most companies won't talk to you unless you need a FULL Siding project. The installation team was quick and did a nice job. The Cons: Deceptive Sales. Your Typical Residential Home Services contactor. I had a complete east side siding replacement quoted. There is a 24" "Jog wall" between the exterior garage wall and the living quarters wall. Their quote included photos that show this wall in one of the views. A second photo shows the entire length of the wall outlined that includes this jog wall, but they did not replace the siding on this wall. A conversation BEFORE the project work started questioned if I intended on having the wall replaced and it was agreed that it should have been part of the proposal. The installers DID NOT replace the siding on this wall. I asked for a simple $500 credit and was willing to settle for a $350 credit which was more than fair. The Salesman insisted that seeing the wall was not assigned a "wall number" therefore it was not included in their proposal. Graves Brothers displayed ZERO interest in coming to a mutual agreement on the discrepancy. Update 7/19/2024: After continued conversations, the Sales Rep finally conceded that after speaking with his installers, that the work WAS included in the initial estimate and should have been completed. I gave Graves Brothers the option of discounting the price or returning to finish the work. They chose to finish the work which is scheduled this week. IMO, Speaking to his installation team should have been done PRIOR to him taking a flat stance with me that they were right and I was wrong. Give Graves Brothers Home Improvements a 3-Star rating for (finally) doing what was right. The installation was done well and the installers were professional, courteous and cleaned up well. Just make sure you document all conversations and get them in writing up front."