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"Very happy with the company very nice people, wonderful service, amazingly fast would most definitely recommend to anyone needing roof repair/ replacement 10 stars for me."

"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

American Custom Contractors is a full-service roofing, siding, and general contracting company committed to delivering high-quality home improvement services. With 52 years of experience, we specialize in both residential and commercial projects, ensuring durability and precision in every job. We pride ourselves on our customer-focused approach, providing tailored solutions and exceptional craftsmanship to meet the unique needs of each client.

Home contractors

"We had been having leaking in our ceiling near our chimney for almost a year, despite having had our roof and gutters and having our chimney flashing redone last year. After a number of frustrating follow-ups with our original roofer and chimney repair company, we called S&K, which came highly recommended on our community page. Sean came out within two weeks despite a very busy rainy season. He checked our roof and told us quite honestly that the problem was not the roof or even the flashing, which had been done well but the porousness of our older bricks. He applied some silicone sealant right then and told us to call him again if it didn't work after the heavy rains this weekend; he also mentioned we should just keep periodically reapplying this sealant ourselves. This leak has stressed us out for months and Sean was extremely honest and helpful. He didn't try to sell us any expensive repairs but was upfront about the problem. The level of professionalism, knowledge and service exhibited by Sean and everyone we spoke with is so rare nowadays; we can't recommend him or S&K highly enough."

"It went brilliantly. I was supper impressed and the finish work was great. Exceptional customer service experience. I am very satisfied with the work that was done. Bravo roofing is the best!!!"

"Wold Roofing did an excellent job with analyzing and identifying the problem with the leak in my roof. Daniel was very professional and genuine."

"We had the roof on our 2640 square-foot house replaced with an architectural-style one in Williamsburg Slate, grey tones with subtle red tones. We are very satisfied with the roof. The guttering and fascia repair will be done soon. Emily Rinaldo, the HCR marketing rep., gave a thorough and lengthy (3 hours) presentation on every aspect of the roof. She is personable, professional, and knowledgeable. The well-manned roofing team arrived on the day stated and completed most of the roofing in one day. The roofers had been trained by HCR and were not day-laborers or sub-contractors. They returned early the next morning and completed their work in a couple hours. No unpleasant surprises here! Financing is available."

"I purchased a roof inspection and tune-up theough Angie’s list. I was contacted quickly to set up the appointment and provided a reminder prior thereto. The technician was Mike G. who called about 10 minutes before arrival. He explained what he would do, then proceeded to inspect the attic and roof, making some repairs to the roof as necessay. When completed, we sat down to review pictures and discuss options. Mike G. explained things clearly but did not pressure us to do anything at this time. When the time comes to repair or replace the roof, we will definitely contact American Home Contractors."

"Johnnie was very polite and got the job done fast. I called in the early afternoon and he was at my house within 2 hours. Very fast to repair a roof leak on a 24 degree day."