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"Great job and wonderful customer service"

"My husband and I had such a pleasant experience with Rapt Homes, so we just wanted to share a bit here. We recently experienced a broken garbage disposal under our kitchen sink. We did not find the leak right away, so significant damage was done to the cabinetry. The bottom collapsed from the water damage, and we were left with a completely non-functioning space. Rapt Homes was able to rebuild the foundation of the cabinet, prime, paint, and install sliding drawers for ease of use. The work was completed in just a few hours, and the kitchen was left just as clean as when the work began. We love our new cabinet space. Our only wish is that we had opted to do the work sooner, as we thought that it would be a bigger undertaking than it was. We also opted to have renderings done for both our kitchen and basement. They are two spaces that we have always wanted to improve, but have been apprehensive to take on such big projects. The plans are simply beautiful, and we are sure that the new rooms will bring us such peace in our home. Firstly, we are looking at completely remodeling our kitchen, as it lacks functionality, and is outdated by any standard. We discussed our every wish with Sean at Rapt Homes, and not a single detail was missed. My husband is a chef, and the kitchen will be worthy of his talents, and we anticipate entertaining more than we ever have before in a space that we can be so proud of. The designs took our breath away, seeing our dreams come to light. We both saved each picture to our phones as a reminder of what the future holds. We also had Sean design a full basement remodel for us, taking advantage of the space that merely serves as storage and laundry. It will be a beautiful space for ourselves and for guests, including an additional bathroom. The juxtaposition between our upstairs and our basement in the summertime is one of our biggest motivators, as the basement is so comfortably cool, and completely unutilized. Once again, we gave our input on exactly what we are hoping to do with the space, and the designs did not disappoint. We are elated to know that one day soon, we'll have an entire second living space, something that we've been wanting since we purchased our home ten years ago. 2026 will be a year of vast improvements, and bringing our home up to the standards that we have always wished for. We are more than ready to work with Sean and Rapt Homes to make our dreams a reality."

"Cancelled all services with Blanton as well as this well pitched Wow Service Plan. Was given a good pitch about services provided. However, after scheduling twice for services provided by service plan, only to have them cancelled and told need to reschedule. Today is was need to reschedule because they are anticipating (four days from now) a high volume of emergency calls due to cold weather and freezing temperatures. What cold weather? 52 and 43 at night are not freezing temps; 69 and 67 daytime are not freezing temps. So you reschedule appointments four days in advance with no actual justification or confirmation the day of of what you think might happen? Sounds more like laziness or a reason not to fulfill appointments made almost two weeks prior. Second, why have an online system that allows you to book an appointment and date but when you call to complete the appointment process, tell us that the dates that show on the calendar as “available” don’t actually mean they are available? The lady I spoke to said they are run by two different departments. Sounds like you need to update your systems and booking process that actually shows dates of availability so customers don’t waste time picking a date that isn’t actually available and waste time. Or get rid of calendar option altogether so you cannot select a date that isn’t in “real” time."

"Oscar from Spearhead Renovations was top notch. He was professional, courteous and most of all - responsive. We had our master bathroom remodeled and LOVE the result. His tiler in particular did an awesome job! I would definitely use Spearhead Renovations for my next bathroom remodel."

"Ryan Smith of optimal plumbing did a fantastic job!! I can not express enough how happy I am with the work he and his helper did. I am so glad I hired optimal plumbing for this job. I will always hire optimal plumbing for all my plumbing needs and will recomend them to anybody else."

"Thermo Direct replied quickly and was able to perform the services I required. I would recommend them to anyone that requires the services of a plumber."

"Too expensive"

"My prior water heater, a 50-gallon tank, started leaking after 15 years. I called Streamline to confirm that it needed replacement, and to replace it. I was considering a tankless water heater already, and the first tech walked me through the pros and cons, then wrote up an estimate. Two additional techs came the next day to install the heater and the necessary gas and power lines. The only issue I had was that one of the newly installed gas fittings leaked gas into the basement. I shut off the supply valve and called Streamline, and they came out within half an hour to fix it at their expense. Mistakes happen, and I was impressed with how professionally they corrected that one."

"This company has some of the rudest and most disrespectful people working there. Veronica and Jessica should not be in customer facing positions. The bathroom remodel was done well, but the tile installer needs a bit more attention to details. We still do not have glass and had to call the glass company last week directly for an update as they were not being provided by New York Renovations. NY Reno kept stating there’s a delay and timing is estimated. However, Glass Depot told us the deposit was never paid and that was 7 weeks after they came out for a template. Just called the glass company again for the first time since early last week after continued vague updates from NY Reno. One very helpful person told me that NY Reno just paid the deposit via ACH earlier this week and that they’d call back after asking around for a timing update. Never heard back, so I called again but was told that NY Reno had instructed Glass Depot to not speak with me. The woman at Glass Depot specifically said she was told by NY Reno to not discuss any financial information but could confirm that “the glass has been ordered”. However, when I called last week, that same person at Glass Depot said the deposit was not made and glass had not been ordered. Meanwhile, for weeks, NY Reno was providing random updates about our glass saying they haven’t heard from the glass company, or that it’s just one more panel to come in. Those seem to be false as well as the “receipt” they emailed which was a text only document on Microsoft Word (not images). I’m sure NY Reno will reply to this and say they have gone above and beyond to make us happy. Or, try to put the blame on us and call us rude for following up directly with their vendor, but we have plenty of emails and an outrageous to show this. Plus, a bizarre phone call from Veronica where she berated me by saying that I picked the wrong person to mess with, calling me insane, etc. Update: After I left a review on Google, Veronica from NY Reno emailed stating that they will no longer be in contact or respond to any form of communication until there is a glass install date. She also continued the false line of allegations regarding harassment. Their response to this review, negative criticism, and a customer pushing for concrete updates speaks volumes."

"Plumber was professional and thorough. He cleared the pipes and ran the washer several times afterwards to ensure that there was no more leaks."