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"great repair good start to finish"

"This company could also be called Above and Beyond. We cannot adequately express how pleased we are with our new roof from beginning to end. Our first call into the company (after trying locally with no success) was responded to immediately! Justin, one of the owners came to our house the next day to assess our situation. We had some leaks. That very same day Justin made temporary repairs until a new roof could be put on. The crew that came out was punctual, respectful, and professional. Let me add this company does NOT put shingles on top of the old shingles which is a PLUS. They had to replace some plywood that was rotten where the leak was coming through. The company redid some areas around the chimney which were not done correctly on the initial installation. Everything is done with an excellence! They do provided service outside of their immediate area which was our case. We are so blessed that the LORD led us to this awesome company to handle our situation. Award Roofing lives up to its name and deserves 5** and more rating."

"I can’t thank Rackley Roofing and Supply enough for the swift and quality job replacing my roof! Not only was David’s estimate honest and fair compared to the other quotes I received, but I was also able to replace the old shingles with architectural shingles which are more durable, visually appealing, and have a longer life. I would highly recommend calling David Rackley for all of your roofing needs. He was honest with all of my questions and dependable throughout the whole process. It was a pleasure to work with him!"

"AMAZING Results, Amazing Company! Getting a new roof was a very smooth process with Roofs over Atlanta. Tony (the owner) and his crew are the real deal. They are knowledgeable, professional and genuinely care about the customer. My wife and I knew from the first time we talked with Tony that we had made the right choice. Instead of feeling like we had to ask all the right questions and interview him, Tony took the lead in telling us about the process, material options and costs. He found ways to save us money while achieving a spectacular high-end look to our roof. Let me mention that this roof replacement was part of an insurance claim. That would usually be a headache to coordinate the Insurace and the contractor but Tony coordinated everything. The icing on the cake was that they also handled all the related services to the roof : interior sheetrock repairs, painting and gutters. Roof was completed in a single day! Painting was completed in a single day too. Cleanup was so good that I never found a nail or shingle left in the yard. Before they painted they covered all the furniture and carpet. Our project is now finished and we are really pleased. I'd refer Tony and Roofs over Atlanta to anyone. Jeremy and Alesia A. from Acworth, Ga."

"The company was excellent. They did an amazing job on our roof. The people came and repaired our roof in just one day and it looks great. Will recommend for any roof repair."

"Excellent company for roofing repairs!"

"I called them to come and inspect my roof because of the strong winds from the storm on 1/11/2020 that blew off a large area of shingles on my roof and caused water to come into the upstairs office area. They were fast to install a tarp over the area and had me contact my insurance company. Within a week the insurance adjuster showed up and agreed to replace my roof from the damage that occurred. Rhino Restoration was quick to replace my roof and even gave me a free upgrade on the shingles. Beautiful job!!"

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I started discussions with Crestmark in mid-April 2013, receiving an actual quote and invoice in mid-May. They performed the roof repair and it was completed by the end of June, with the work crew doing superior work. With the roof complete, there was approximately $8,000 worth of repairs remaining to be completed. When I had not heard from Crestmark by the second week in July, I attempted to contact them by email and phone but to no avail. I finally made contact by phone shortly into September (four months into our repairs!) and expressed such frustration with the owner that a representative emailed me that afternoon, promising to come by and estimate the materials needed for completion. A week later they came out and partially finished the chimney framing but left it unpainted and none of the facia or soffet work done. On September 19, I received an email from the same representative promising to "get a list of what needs to be finished tomorrow and we will get it done". I have not heard from Crestmark since (today is November 9, 2013) nor has any work been performed. While Crestmark Roofing promised much and their price was fair, the lack of communication and follow-up has negated what should have been a relatively easy success. 

UPDATE

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On November 9, 2013, I provided Crestmark with advance notice of my Angie's List review to allow them an opportunity to responds and/or attempt to remediate our concerns. On November 21, 2013, I received an email stating they were ordering the remaining materials and would have the job completed within 2-3 weeks. However, I heard nothing else from my job representative into mid-January. On January 22, 2014, I contacted the Angie's List POC for Crestmark Roofing, Gary Yates. In contrast to my experiences with the prior representative, Mr. Yates was professional, responsive, and extremely disturbed over how the job had been handled. To his credit, he did not fain concern in an effort to win back business; instead, it appears he made a diligent effort to objectively investigate the status of our job and what led to our displeasure. Mr. Yates kept me informed throughout the 23rd, checking for additional information and clarifying points of confusion. On January 24, Mr. Yates and I met in person, where he apologized for the problems with this job and updated me on the results of his investigation. He assured me that this was an isolated incident involving one of his representatives and took full responsibility for the lack of communications and response. He cleared up several misconceptions concerning the repairs and in my view rescued the reputation of this company. Had I thought to contact Mr. Yates earlier, many if not all of these problems may have been averted.

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"We had a roof vent that had separated and caused elevated shingles. The technician diagnosed the problem and repaired. The job was covered under warranty because the new roof was installed a few years ago. No charge always brings a smile to my face"

"Randy Abbott was very easy to work with. He took the time to explain what the issues were with my roof and how to fix it. He did not push to replace the whole roof, in fact recommended against it as the shingles are in good shape. The issues was a poor installation from another contractor (prior to my owning the house). He fit me into a busy schedule. I would highly recommend Randy and his company."