JP Exteriors, Inc.
Serving Round Rock, TX and surrounding areas
Approved
In business since 2000
Free estimates
Warranties offered
"I would give zero stars if I could. They are completely incompetent. We hired them to install a set of french doors to my backyard. They couldn't get the door to close properly, and the French doors were scraping against each other when closing. They claimed the issue was a faulty hinge and that they needed to order a replacement. I emailed them multiple times for updates, and getting a response was like pulling teeth. They consistently postponed the repair date. When they finally returned to fix it, THREE MONTHS LATER, they discovered the problem wasn't the hinge at all, but rather a protruding screw. They didn't even use the replacement hinge; they simply replaced the screw. As a result, I had a non-functioning door for three months. Furthermore, we provided them with the specifications of the hardware we were going to order. They initially advised that a single dummy handle would suffice for the non-locking door, but it actually required a passage handle. However, when they realized the single dummy handle wouldn't work, they told us to order a double dummy handle, before they realized it needed a passage. Now, I have two extra sets of wasted hardware. I can't return them because their prolonged delay in installing the door caused the return period to expire. I also don't know what kind of discount door they got, but the handle is extremely low, only 30 inches above the ground. When I looked it up, door handles are usually 36 inches above the floor. They are terrible"
+476
Response time2 days
Response rate95%
29 neighbors recently requested a quote
