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"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."

"From bad to worse. The day after they primed the pump, I went to use the pump & there was no water. The priming had failed. I made several attempts to contact Pruitt via email, Facebook & leaving phone messages. The one time a phone call actually got thru to him, he told me he'd call back in 10 minutes as he was on the road. I'm still waiting for a call back. This is the worse I've been treated by any business . Astonished to see they did not guarantee their work when procedure failed. Sad thing is, up until now, I thought very highly of this business & their professionalism & the owner. But when a company refuses to guarantee their work and refuses to respond to an unsatisfied customer complaint, something has gone terribly wrong with the business and or owner."

"They did a really amazing job. It seamed after only a few minutes talk that they exactly knew what we wanted. So it was easy to built trust right away. They never tried to talk us in to something. They did the whole job while we where back in Germany and provided us with pictures from the work they did all the time and always responded to any questions almost right away. Special thanks to Jasmin.She always got back to my emails within minutes. I can highly recommend the Yety team when you want a job done perfect. They even started to put all the stuff back in the new cabinets."

"Went great.kind and very courteous"

"The company was extremely prompt in responding to our calls and getting the issues resolved and the prices were excellent as well! I've used this company several times to do additional plumbing work I've needed done for a while but put off. Kenny has a great way of communicating with his customers and explaining in detail just exactly what work needed to be done, how long it would take and the price involved. We recommend his company to anyone we know who's in need of an honest company, reliable and great prices!!"

"My bathroom was clogged my toilet and shower would not drain. They came out the next day and hydrojetted my home and got it all fixed within an hour!! Highly recommend"

"This business was a pleasure to work with for my bathroom remodel. The owner Ben was a phenomenal communicator from start to finish. He was able to provide me a fair and honest quote which beat other competitors in the area and was able to begin the project immediately. All of his employees were top notch; arrived to work everyday on time, were trustworthy and performed top quality work. When the project was completed, I was blown away with the results; the bathroom is honestly stunning. Would absolutely hire them again for other projects."

"My review has not appeared on the Performance Air primary site which consists of positive reviews, so I'll try to replicate here. I've also contacted the BBB. Company ads indicate "service 24/7" which is misleading. Yes, you can speak w/ someone at the company, but they can't or won't send a tech 24/7. Our a/c went out Sat evening, 9/16, and they said someone would be out Tues, 9/20. When I said that won't work they scheduled us for the next day, Sunday, between 10a and 2p. Needless to say they didn't show. I called dispatch to see when someone would arrive and was told the tech was delayed on another job. Finally about 5:30p I was told "you're not on the schedule." A wasted day in the heat when I could have called someone else. Our Trane unit (bought from Performance) is less than 8 years old and is maintained only by Performance Air via a service contract. The company is eager for us to replace the unit. When Trane and other brands are properly maintained they typically last much longer than 8 years. The company overcharges on parts, which I've called them out on and had the price reduced (check the records if they'll let you...you have our permission.) Hughes Gulfport FL"

"Quick response to provide service. Techs were on time, professional, courteous, and knowledgeable."

"It went well beyond my expectations. We went with pavers rather than concrete. Joe gave us a good estimate. He stuck to the budget and the timeline. The work Joe did for us is a work of art. Beautiful. Pavers cost more than concrete but worth every penny."