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"efficient cleaned up afterward accurate estimate"

"Job completed as estimated."

"Why West County Insulation is the Best Choice for Your Insulation Needs When it comes to insulation, quality and professionalism matter—and that's exactly what I received from West County Insulation. Fast and Knowledgeable Service Brandon, who provided the initial quote, was timely, knowledgeable, and thorough. He explained all my options and made sure I understood everything clearly, giving me confidence in my decision. Professional and Efficient Installation The installation team, led by Andrew and Isaac, was efficient and professional. They used drop cloths to protect my home and completed the job quickly without sacrificing quality. The owner even took the time to check in after hearing about a fall I had during the job—demonstrating the company’s commitment to customer care. Great Quality at a Fair Price The insulation quality is excellent, and my home is already feeling more comfortable. With competitive pricing and outstanding service, West County Insulation offers great value for your investment. If you’re looking for reliable, professional insulation services, I highly recommend West County Insulation."

"Eric & his team are the BEST. 20 years ago while on a historic homes tour in Liberty the owner raved about one company of the 5 who’d inspected the problems in her oddly “ruin-ovated” home, & how it was the only one to figure out how to properly heat & insulate it. She raved about them. When asked who it was she said Kjelshus Energy, whom my GC had already recommended after working with them on many home improvements. All these years they’ve maintained my historic home too, & including improving the efficiency of a unit that was twice too big for the house & correcting flue & carbon monoxide issues. Eric is mechanically gifted & devoted to his craft. He teaches this trade all over the country & his entire team is knowledgeable & reliable. Kjelshus Energy cannot be beat!"

"This company was referred by a friend who had used them for flips in the past and had positive experiences. Perhaps it was due to Randy not being available during our job to run things, but we had an absolutely terrible experience. Long story short, I'd give the final work product a C, and that may be generous. Orlando regularly cut corners or ignored issues, which led to multiple redos. Project was way over schedule and extremely stressful. We were also treated terribly by Jackie, who accused of us lying and being too picky. Long version... We had a pretty straightforward kitchen update, new granite, backsplash, repoly on cabinets and a new wet bar/cabinet to replace a desk. Demo went well and took about a week, then we waited 3 weeks (with no working kitchen) for granite. We had to contact the granite sub directly to get any updates and schedule installation. The initial backsplash install (subway tile) was absolutely terrible and amateurish. No miter cuts on shluter and raw edges on all outside corners. On first redo, Orlando tried to cut corners to reduce tile replacement, so it still looked terrible. Third attempt, not great, but acceptable. Throughout entirety of backsplash installs, no supervisor came to our house to direct the work, so it was left to us to work with Orlando and try to problem solve to correct the problems. After waiting 8 weeks beyond the originally promised date for the cabinet, they installed it in the wrong place and it was not centered under the existing hanging cabinet. We did not notice this until the backsplash was installed and it became obvious. When talking to Orlando about it, he said he noticed it before installing the backsplash. So I guess he was just hoping we wouldn't notice? Another corner cut. To reduce rework, we agreed to moving the upper cabinet and redoing the top row of backsplash. Not ideal, but acceptable. Then came the repoly of the cabinets. After initial application, we noticed several drips and brush marks. Showed them to Orlando and he attempted to fix. Result was so much worse! Next day, I get a final invoice. No walk through as indicated in the contract. When I explained the new issues with the poly, Jackie accused of us making up the issues and just trying to skirt the last payment. No supervisor had been to our house to inspect the work and she's accusing us of lying! In the back and forth, she starts by stating neither me or my wife were there to inspect the work. When I point out that I was working from home all day, she says she was misinformed and then the story changes to I was standing over Orlando watching him work. Also not true as I was working in my basement office and Orlando left without telling me. So who is lying at this point? Then she simply demands final payment, completely ignoring our complaints. I demand that a supervisor finally come to our house to actually review the work, so Dustin finally does. Guess what, he confirms our complaints were valid and indicates the method Orlando was using to apply poly to the cabinets was wrong. So Orlando reworks them again. We're still not happy with the final product, but decided to pay the invoice and cut our losses, because it was obviously not going to get any better. One other note...every time payment came due, we'd get an invoice emailed to us late in the week with demand for immediate payment so they could make payroll. This company has been in business for 30+ years and they can't make payroll unless they get my $3k payment on Friday? This is either a lie or an indicator of a poorly managed and struggling company. Either answer is a big red flag! Now bring on the response to this review that will undoubtedly blame us and include a bunch of excuses. We got plenty of those throughout the nearly 4 months our project took to complete."