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"Although we contracted and made an initial payment (1/3) on February 27, by mutual agreement the work began on 13 April 2015 to allow the work-site to dry out from the winter weather.  The contractor made incredible progress in the first two weeks demolishing the old deck & garage porch, pouring footers, raising the frame & putting on the roof.  The first crew was very hard working, here early in the morning, & leaving late in the afternoon (after cleaning up the area each day).  When rain was in the forecast, the crew would ask if they could make up the day on Saturday, which they did.  Everything we saw in the first 2 weeks was consistent with our previous great experience with Fox Creek 2 years earlier when they replaced all our siding, windows & doors. The only problem at that point was that a plain black roof (25 yr) was put on instead of the architectural roof (lifetime warranty) we asked for.  The contractor acknowledged the error and offered to replace the roof at no additional cost.  We had originally only contracted for 2 skylights so we asked if he'd install 2 more at no cost versus replacing the roof and he agreed.  We were told that everything was on schedule to complete the rest of the job in 2 weeks.  We made the second (of 3) payment on April 29 which was when the excavation work below the porch/deck was supposed to begin.  No one showed up to start this work for several days and when they did (it was a different crew from the first), they typically showed up around mid-morning and were gone by mid-afternoon.  We had beautiful weather during this period in which very little work got done.  The contractor claimed they were having trouble getting the supplier to deliver sand and crushed rock.  Since we're located in St. Mary's County which is a bit of a distance from the contractor's home base in Crownsville near Annapolis, they decided to use "local" suppliers & subcontractors (electricians) rather than those they normally use.  We found out later that the sand & gravel supplier was located in Brandywine about 40 miles from here (there are plenty of suppliers right here in the county).  When the sand & gravel finally showed up at 10:00 am one morning about the same time the crew arrived, the crew directed them to the spot they wanted it dumped and then everyone left shortly after that without doing anything.  We knew by then that the job wasn't going to be completed anywhere near the 3 & 1/2 week total time advertised.  The predictable springtime heavy rains started and we were delayed even more.  The week of May 11 was the first week we could see some progress each day.  The end product was beautiful.  A paver retaining wall was put in all around the perimeter below the deck/porch and in between the concrete slab under the porch and the pavered patio area below the deck.  

We couldn't understand why the remaining work on the porch above couldn't go on while the below work was going on.  Wiring had to be put in, and also all the finish work (soffets, gutters, trim work, ceiling made of soffet rolls - looks very nice).  Most of the holdup turned out to be waiting for the "local" electrician to show up.  The electrician (Goudie) wasn't really all that local but was from Waldorf 35 miles up the road.  Our contractor had to threaten, cajole and/or beg Goudie to show up and install wiring so that the finishing work could be done on the porch.  We begged our contractor to get another licensed electrician (there are plenty of good ones right here in the county that we've done business with).  Anyway, once the electrician showed up we had to get them back several more times because they'd forget to do something we'd asked for or they didn't have a part and we'd end up in the same waiting game.  They did end up getting shamed into sending an electrician on Sunday of Memorial Day weekend to put in 2 ceiling outlets they''d forgotten to put in, but we still didn't have any fans or lights to enjoy that weekend, by which time our contractor assured we'd be enjoying the porch.  You don't EVER want to do business with Goudie Electrical.  

To make a long story short, after a lot of nagging to get a lot of loose ends tied up, the work was finally finished and inspected the Thursday (the day) before this past 4th of July weekend.  The porch & deck are absolutely beautiful (we'll attach pictures if we can figure out how to do it - they will speak for themselves).  We got some extras that we asked for like 7" wide Azek boards along the tops of the vinyl railings inside the porch to serve as a counter top for setting drinks or small plates of food or snacks, which we've had a lot of nice compliments about.  They're the perfect height for pulling a barstool up to.  One of the things we didn't get that we expected was a decent landing area at the bottom of our deck stairs.  The crew threw grass seed and straw there.  When we asked about getting some sort of solid landing, they shoveled out the area and threw some leftover crushed rock on it and tamped it down.  When we asked if they were going to finish it (we told them they could use some of the many wall pavers that were left over) they said the wall pavers would require digging too deep. We offered to pick up (and did) some square flat stepping stones from Lowe's which we left for them.  One of the younger fellas who was there one day to meet with the inspector and had no tools just laid the stones down, stomped them down with his feet and let it go at that.  The area was not level and a downpour that evening directed a steady flow of water from the stones across our concrete slab.  We didn't bother asking again, just tore it up last weekend, leveled and tamped it down properly and reinstalled the stepping stones ourselves.

Our sense through this whole experience was that there was nobody in charge.  Besides the first crew that started the project and came later on one day to install all the soffets and gutters, it appeared to be young fellas without any on-site direction or supervision.  They did a lot of good work but there was a lot of unfinished work that we had to call our contractor up to get fixed.  If we lived closer to Annapolis or the DC metro area, this would probably have been a much better experience.  They do good work at a fair price and the owners are very honest people and have the best of intentions.  But they appear to be ill-equipped to do business in St. Mary's, southern Charles or Calvert counties or other more distant locations.  I did mention to the owner that if he wanted to do more business here he needed to do more to establish relationships with truly local suppliers and subcontractors.  Communications also need to be improved all around - with the crews, between the partners, with suppliers, subs and us, the customers.  We had the sense that the crews didn't really enjoy coming here and that we were kind of at the bottom of Fox Creek's list of priorities due to our distance from their home base.  As much as we love the final product and will enjoy it and show it off for a lifetime, we couldn't go through the aggravation again.  We would encourage folks from the Annapolis and metro DC areas who are considering a project like this (or folks who aren't in any kind of a hurry to get a project like this completed in a reasonable amount of time) to give Fox Creek serious consideration.  

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"Great. John Krause was professional, timely and willing to provide advice, even when we weren't going to use him for a task. We do plan to have him back to install new gutters, under-floor insulation and, perhaps, raise the house by a foot. Highly recommended."

"I've had a number of projects done by Jesse/crew. The work was always completed on time and they were definitely very efficient. Work had to be done on exterior of house and the garage ceiling needed improvement, several new light fixtures and some siding had to be fixed. The crew is great and always friendly. I will call them should small or large projects come up. I recommend JW for anyone."

"My experience with Nova Exteriors was great. I needed new storm doors installed on two sets of French doors leading to a patio. Each set of doors has a total width of 48", so a custom solution was needed. Nova works with Provia, which manufactured the doors. The job was intricate and the Nova team needed a fair bit of creativity to make the new doors work on my 1976 row house. Near the end of the 9-hour install, they made a couple of small measurement errors and cut a couple of pieces of trim a bit short. They made it work as best as possible at the time, and then worked with me to replace the short pieces as soon as they could get new ones from Provia. The last step happened yesterday, and their guy showed up in a mask and gloves and was careful and respectful of social distancing and wiped surfaces down before he left. I am very happy with the service I received, the quality of the work, and the doors themselves. I would not hesitate to use Nova again or recommend them. I used them because of their relationship with Provia and the good reviews on Angie's List, so thanks to previous reviewers."

"JDH did an excellent job on rebuilding my deck. They were very detailed and very efficient. I would definitely hire them for work in the future and recommend them to friends or family."

"I contacted three companies requesting an estimate to replace the roof on my 3-story townhouse. Liberty Windows and Siding contacted me within 2 hours. Originally, they scheduled a meet with one of their estimators, but when I mentioned I had read reviews involving Peter, the appointment was scheduled for the next afternoon with him. Turns out that Peter was on the other side of Baltimore at the time of our appointment, so at my suggestion we spoke on the phone as it was rush hour and I didn’t want him to try to rapidly get to my location during that time. Once I related to him that I needed a full roof replacement of my townhouse, Peter gave me a lot of information to consider, including the fact that he is one of the company owners. We engaged in a pleasant business conversation and some general chit-chat. Peter said he would get answers to my questions, obtain information regarding the size of my roof, and get back to me in a couple of hours. I was pleasantly shocked when during our next call, he offered a price to replace my roof that was so much lower than what I believed it could have been that I accepted immediately. I have yet to hear from the other two companies I had contacted. The next week Liberty Windows and Siding called to schedule the date of the work (and later reschedule--weather-related delays). The day of work, the crew was on time but there was a short delay as the materials had not yet arrived (different company). Once on-site and delivered to the roof, the Liberty Windows and Siding crew went right to work. I had already laid down some small tarps to cover the A/C compressor and some plants, bushes, etc., but they were respectful of my property and put down several additional large tarps to protect more of the lawn, the A/C compressor, and back porch. The crew answered any questions I had, picked up all the old shingles, plastic wrappers, and tar paper that floated to the ground rather than landing in the dumpster, and then used a long-handled magnet to find the errant nails from tear off. I had told Peter that I would buy the crew lunch, and they really seemed to enjoy it. I used to work in construction and, from the portions of the roof that I could view from the ground, the crew did an excellent job with tear-off and installation. They let me know that all the original plywood underlayment was in good condition and nothing structural needed replacing. It absolutely POURED down rain all the next day and night, and thus far I’ve seen no evidence of leaks. The roof is beautiful again and my house is looking so much better than its 27 years. I am extremely happy that I chose Liberty Windows and Siding to help maintain my home and highly recommend the company."

"I was very impressed with Sentri Homes - their customer service was excellent. They sent a subcontractor to install some vinyl laminate in my bathroom and he ended up getting glue all over the carpet in our bedroom. The sub ended up ghosting both me and Sentri, leaving me stuck with a ruined carpet. Sentri stuck with me for over a month to get the carpet replaced with the identical original and to get the vinyl job 100% completed. The carpet was a Home Depot exclusive and Sentri handled everything with them. I will be using Sentri for a much bigger renovation I have coming up soon, because I know that they will make sure everything gets done right no matter what problems come up. The vinyl looks great too."

"This company was great to work with! They are professional and offer outstanding deals for projects big and small. They gave us new siding to our two condo buildings, installing it within a few days once the supplies arrived. After that, we had a new sliding patio door installed. Gary was easy to reach and made these two projects go smoothly. I definitely recommend them!"

"I needed a complete exterior redo (roofing, siding, wood wrap and gutters), the services went very, very well and my home looks Brand New! The company is quality oriented, timely, honest and responsive. I would recommend them to anyone who needs their roofing or siding repaired and/or replaced. TJ, the owner was Johnny on the spot, responded to all my questions, concerns and requests within minutes by phone or text. He went above and beyond customer satisfaction with his personal service. His crew were hard working, precise, respectful and did whatever I asked of them during the repairs. You can't go wrong with this company!!"

"My wife and I purchased our house about 18 months ago. Back in March of this past year, we discovered that the previous owner had concealed some rot in the exterior walls of the house that had come from a leak somewhere along the roof line. We were initially referred to Ben and his company by a friend of ours who he had done some previous work for. Ben came out, inspected the roof and determined told us he believed that the leak had been coming in around the chimney, but had been corrected by the previous owner.  We asked him at the time if he could handle repairing the wall, and he said that while they might be able to find a way to fix it, they were not comfortable taking the job because, not being framers, they did not want to take on the job and have to tell us later they could not complete it.  This actually very much impressed my wife and I, since most people we found to look at that project were more than happy to take the money even if they were not really qualified for the work.
Several months later, we started having water leaking into our house again, this time on the other side of the home. Given that we very much appreciated their honesty the first time, we called Ben and his company.  They came right out, rearranging their schedule to help us with the pool that was slowly forming in our bathroom. With the weather being extremely rainy, as well as other factors, Ben made several trips out to our home to ensure that they could accurately diagnose the problem. They discovered that while the primary problem was coming from a window we had recently had replaced, the company that had replaced the roof for the previous owner had cut some corners which was leading to all of the edges of the roof starting to rot. He took the time to actually take me and show me the problem and explain what caused it.  He gave us a few options, and in the end we decided to replace the roof to ensure we could fix the rot. Ben and his team came out on 17 July and were able to do all of the work needed in a day, including the pitched roof replacement, replacement of some of the gutters, repairs to a flat roof we have over an addition, and the installation of gutter toppers.  Additionally, our window company was supposed to come out on the same day to fix the window. When they did not show on time, Ben offered to fix the windows for us free of charge, if they didn't come by the end of the day just to make sure it was done right.
When the crew left, the property was spotless! And throughout the whole process, we had nothing but amazing service from Ben and the team. They go out of their way to explain everything to you and show you how and why they are doing what they are doing. We would highly recommend them to anyone!
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