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"Although we contracted and made an initial payment (1/3) on February 27, by mutual agreement the work began on 13 April 2015 to allow the work-site to dry out from the winter weather.  The contractor made incredible progress in the first two weeks demolishing the old deck & garage porch, pouring footers, raising the frame & putting on the roof.  The first crew was very hard working, here early in the morning, & leaving late in the afternoon (after cleaning up the area each day).  When rain was in the forecast, the crew would ask if they could make up the day on Saturday, which they did.  Everything we saw in the first 2 weeks was consistent with our previous great experience with Fox Creek 2 years earlier when they replaced all our siding, windows & doors. The only problem at that point was that a plain black roof (25 yr) was put on instead of the architectural roof (lifetime warranty) we asked for.  The contractor acknowledged the error and offered to replace the roof at no additional cost.  We had originally only contracted for 2 skylights so we asked if he'd install 2 more at no cost versus replacing the roof and he agreed.  We were told that everything was on schedule to complete the rest of the job in 2 weeks.  We made the second (of 3) payment on April 29 which was when the excavation work below the porch/deck was supposed to begin.  No one showed up to start this work for several days and when they did (it was a different crew from the first), they typically showed up around mid-morning and were gone by mid-afternoon.  We had beautiful weather during this period in which very little work got done.  The contractor claimed they were having trouble getting the supplier to deliver sand and crushed rock.  Since we're located in St. Mary's County which is a bit of a distance from the contractor's home base in Crownsville near Annapolis, they decided to use "local" suppliers & subcontractors (electricians) rather than those they normally use.  We found out later that the sand & gravel supplier was located in Brandywine about 40 miles from here (there are plenty of suppliers right here in the county).  When the sand & gravel finally showed up at 10:00 am one morning about the same time the crew arrived, the crew directed them to the spot they wanted it dumped and then everyone left shortly after that without doing anything.  We knew by then that the job wasn't going to be completed anywhere near the 3 & 1/2 week total time advertised.  The predictable springtime heavy rains started and we were delayed even more.  The week of May 11 was the first week we could see some progress each day.  The end product was beautiful.  A paver retaining wall was put in all around the perimeter below the deck/porch and in between the concrete slab under the porch and the pavered patio area below the deck.  

We couldn't understand why the remaining work on the porch above couldn't go on while the below work was going on.  Wiring had to be put in, and also all the finish work (soffets, gutters, trim work, ceiling made of soffet rolls - looks very nice).  Most of the holdup turned out to be waiting for the "local" electrician to show up.  The electrician (Goudie) wasn't really all that local but was from Waldorf 35 miles up the road.  Our contractor had to threaten, cajole and/or beg Goudie to show up and install wiring so that the finishing work could be done on the porch.  We begged our contractor to get another licensed electrician (there are plenty of good ones right here in the county that we've done business with).  Anyway, once the electrician showed up we had to get them back several more times because they'd forget to do something we'd asked for or they didn't have a part and we'd end up in the same waiting game.  They did end up getting shamed into sending an electrician on Sunday of Memorial Day weekend to put in 2 ceiling outlets they''d forgotten to put in, but we still didn't have any fans or lights to enjoy that weekend, by which time our contractor assured we'd be enjoying the porch.  You don't EVER want to do business with Goudie Electrical.  

To make a long story short, after a lot of nagging to get a lot of loose ends tied up, the work was finally finished and inspected the Thursday (the day) before this past 4th of July weekend.  The porch & deck are absolutely beautiful (we'll attach pictures if we can figure out how to do it - they will speak for themselves).  We got some extras that we asked for like 7" wide Azek boards along the tops of the vinyl railings inside the porch to serve as a counter top for setting drinks or small plates of food or snacks, which we've had a lot of nice compliments about.  They're the perfect height for pulling a barstool up to.  One of the things we didn't get that we expected was a decent landing area at the bottom of our deck stairs.  The crew threw grass seed and straw there.  When we asked about getting some sort of solid landing, they shoveled out the area and threw some leftover crushed rock on it and tamped it down.  When we asked if they were going to finish it (we told them they could use some of the many wall pavers that were left over) they said the wall pavers would require digging too deep. We offered to pick up (and did) some square flat stepping stones from Lowe's which we left for them.  One of the younger fellas who was there one day to meet with the inspector and had no tools just laid the stones down, stomped them down with his feet and let it go at that.  The area was not level and a downpour that evening directed a steady flow of water from the stones across our concrete slab.  We didn't bother asking again, just tore it up last weekend, leveled and tamped it down properly and reinstalled the stepping stones ourselves.

Our sense through this whole experience was that there was nobody in charge.  Besides the first crew that started the project and came later on one day to install all the soffets and gutters, it appeared to be young fellas without any on-site direction or supervision.  They did a lot of good work but there was a lot of unfinished work that we had to call our contractor up to get fixed.  If we lived closer to Annapolis or the DC metro area, this would probably have been a much better experience.  They do good work at a fair price and the owners are very honest people and have the best of intentions.  But they appear to be ill-equipped to do business in St. Mary's, southern Charles or Calvert counties or other more distant locations.  I did mention to the owner that if he wanted to do more business here he needed to do more to establish relationships with truly local suppliers and subcontractors.  Communications also need to be improved all around - with the crews, between the partners, with suppliers, subs and us, the customers.  We had the sense that the crews didn't really enjoy coming here and that we were kind of at the bottom of Fox Creek's list of priorities due to our distance from their home base.  As much as we love the final product and will enjoy it and show it off for a lifetime, we couldn't go through the aggravation again.  We would encourage folks from the Annapolis and metro DC areas who are considering a project like this (or folks who aren't in any kind of a hurry to get a project like this completed in a reasonable amount of time) to give Fox Creek serious consideration.  

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"John Krause Construction recently replaced my roof. I am very pleased with the quality of the work and the price we paid. Their crew was professional and courteous, and a pleasure to work with. They took extra care to clean up my entire yard and ensure I was happy with the job. I would highly recommend this company for any and all home improvement projects."

"So please that I went with JW. The side entry porch had rotted wood throughout and the steps were sagging. Also, exterior house paint had been removed years ago but prior owners did not address one side of house, probably cause it was hidden behind crepe myrtles. Crepe myrtles are now gone and that wall is very visible on the street. Also there were some little jobs needed around the house such as replacing rotted boards above the garage. Got a quote from JW in late April and scheduled the work for the week of July 21 for 6-7 days of work. Two workers showed up promptly on the 21st and did a great job. Very pleased with the JW crew as they kept me posted on the progress throughout the job which was completed in six days. Wish I could post before and after pictures as it looks fantastic"

"Ran into a couple of PHR guys at a "home show". We have had an estimate from a few years back but other projects and covid got in the way. PHR sent out their sales rep, Matt, and he gave us a review of services and estimated the cost. Whole home reside, new soffits, new facsia, new gutters (upgraded to 5 inch). After almost 30 years...the siding was looking sad. Also, the way our house was built, you could hear neighbors dropping change in their driveway. The rep showed us the foam backed siding and we went with the 6 inch flat to change the look of our 4 inch home depot builder grade siding. CJ contacted us and came out with the final measurements. Re-calculated the estimate and came up with a $500 savings for us. cool. Two weeks later Gustavo showed up with his crew and started work taking off siding, putting up a moisture barrier and residing the house. I pointed out a couple of cables that I needed saved if possible and the old UHF antenna that could be removed. The crew worked from 7am to 6:30PM and spent another half hour cleaning up around the house. They did this 3 days straight and finished the siding, soffits and fascia by 6pm on the 3rd day. Everything looked AWESOME!!! A major upgrade for the house. The next day the gutter crew showed up and put seamless gutters up in a few hours and even added another downspout where the builder cheaped out and put only 1 down spout in the back of the house. The entire project took 4 days and the crews cleaned up everyday at the end of the day. We could not be happier with the results. We have gotten quite few positive comments from the neighbors. it looks like a brand new house! (on the outside at least :-) ) Some notes: Communication was constant, consistent throughout the process. Pricing, when you see the quality of the product they are putting up compared to the cheap builder grade they are taking off....you realize you get what you pay for. Sound! OMG! My house is quiet now!!!! I cannot hear every little thing that happens on the street or behind us. It is transformative!!! Professional....the crews were all business and worked all day. The trim work is very detailed and tight. They brought things to my attention that I had forgotten about , speakers in the soffits (forgot about them...but they are hooked back up now :-), ethernet cabling I ran to the second floor (wireless was not a thing in the 90's). Sales process: You will see a lot of negative comments about their sales motion, it is what it is. If you are just kicking tires with no intent to buy....it will be frustrating for you. But, if you are seriously looking to have work done, you appreciated the detail and time they take explaining the entire process. Financing: We qualified for a HUGE chunk of financing, in the end, we paid for the job upon completion and walk through. The interest rate was higher than I liked but if needed it was there. When we informed PHR we would be cutting a check, they canceled the financing immediately. No questions asked. I cannot say enough good things about our experience. I will admit, I was worried about how the project would go after reading some of these reviews and I am pleased it went very well. I would recommend PHR in heart beat."

"Nova Exteriors did a fantastic job on our windows. Tom came to give us our estimate and walk us through the various products they provide. He did a great job at answering our questions and showing us what our options were without being in-your-face-buy-my-product sales guy. The team that came and installed the windows did an amazing job. They were in and out in half a day. We had five double hung windows installed and one massive picture window. They were courteous, on time, and cleaned up inside and outside when they were done."

"JDH did an excellent job on rebuilding my deck. They were very detailed and very efficient. I would definitely hire them for work in the future and recommend them to friends or family."

"I contacted three companies requesting an estimate to replace the roof on my 3-story townhouse. Liberty Windows and Siding contacted me within 2 hours. Originally, they scheduled a meet with one of their estimators, but when I mentioned I had read reviews involving Peter, the appointment was scheduled for the next afternoon with him. Turns out that Peter was on the other side of Baltimore at the time of our appointment, so at my suggestion we spoke on the phone as it was rush hour and I didn’t want him to try to rapidly get to my location during that time. Once I related to him that I needed a full roof replacement of my townhouse, Peter gave me a lot of information to consider, including the fact that he is one of the company owners. We engaged in a pleasant business conversation and some general chit-chat. Peter said he would get answers to my questions, obtain information regarding the size of my roof, and get back to me in a couple of hours. I was pleasantly shocked when during our next call, he offered a price to replace my roof that was so much lower than what I believed it could have been that I accepted immediately. I have yet to hear from the other two companies I had contacted. The next week Liberty Windows and Siding called to schedule the date of the work (and later reschedule--weather-related delays). The day of work, the crew was on time but there was a short delay as the materials had not yet arrived (different company). Once on-site and delivered to the roof, the Liberty Windows and Siding crew went right to work. I had already laid down some small tarps to cover the A/C compressor and some plants, bushes, etc., but they were respectful of my property and put down several additional large tarps to protect more of the lawn, the A/C compressor, and back porch. The crew answered any questions I had, picked up all the old shingles, plastic wrappers, and tar paper that floated to the ground rather than landing in the dumpster, and then used a long-handled magnet to find the errant nails from tear off. I had told Peter that I would buy the crew lunch, and they really seemed to enjoy it. I used to work in construction and, from the portions of the roof that I could view from the ground, the crew did an excellent job with tear-off and installation. They let me know that all the original plywood underlayment was in good condition and nothing structural needed replacing. It absolutely POURED down rain all the next day and night, and thus far I’ve seen no evidence of leaks. The roof is beautiful again and my house is looking so much better than its 27 years. I am extremely happy that I chose Liberty Windows and Siding to help maintain my home and highly recommend the company."

"The contracted the work off to a third party. Jon took longer than expected. The windows was installed pretty good from the looks. Communication could have been better with knowing the job will take longer and what types of trims I wanted for the windows. As the contractor that was hired for this job by this company. Did a good job with putting up decent trim. As for the new windows they look great. I purchased the myself and hired sentri homes to install them. I will need to have a my siding on my house redone to be closer to the new windows so the gaps are not so obvious. That was not expected at first. But from old storm windows and not knowing how they were put in originally. There was some unknown things that was learned from the job being completed. I will have the siding of the house slightly done to match really good for what I wanted later on. My only concern is better communication with sentri homes. Overall they were great when I did talk to them."

"Wonderful. We got serval quotes for replacement windows. We really liked Gary who worked with us to not just get the best window but the best price. There was no pressure. Totally satisfied with the selection and sales process. The windows arrived earlier than expected and we had our installation the next day. Great crew. Fast installation. Perfect results. Could not be more satisfied. And the windows look like they were original to our house built in 1938...but with no leaks and greater energy efficiency. Did the Pella Architects series and they are perfect. Thanks you guys. Whew, glad that is off our to do list."

"Fantastic responsiveness, especially with the rain coming in 36 hours. Good pricing, good professionalism, highly recommend that you include them in your next roofing project, or at least as one of your bidders."