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"Dave, our sales rep, went above and beyond, by coming to our home to cut our new downspout so the heavy water flow would be rerouted away from the house. He didn't charge us and helped us out as the All Gutters Inc who Ecmr used for our gutters, wanted $150 to make the cut. Dave brought all the right tools and was pleasant as he repaired their work. We love our new metal roof and we appreciate Dave and everyone at Ecmr who make dealing with them a real pleasure."

"When we decided to change the roof, we first reached out to a more popular nationwide roofing company that installs only the traditional shingles asphalt roof for a quote. Two salesmen from that company showed up the very next day. They made us sit for a two-hour PowerPoint presentation in an iPad that went on and on about their workmanship, why we should choose them and only them etc., and they kinda made us feel that our current roof could collapse anytime (our roof was just fine) and if we don't choose them then we are doomed. And finally, they gave us a quote with an exorbitant amount. They put tremendous amount of pressure on us. Of course, we rejected them. And then we reached out to Modern Standing Seam Metal Roofing for a quote. After a few days Matthew showed up at our door. His presentation was pretty open ended. Answered all our questions and at no point in time neither he used any pressure tactics, nor we felt any pressure. He inspected the roof and told us that there is nothing alarming with the current roof and if we decide to keep it for couple more years then we could. Finally, he gave us the quote and we were very surprised to see his numbers. It was slightly more than the traditional shingles asphalt roof price the other company gave us! Considering the cost of the metal (compared with the asphalt) we knew these guys are making a very slim margin and their price is unmatched by any other. But honestly, we were very nervous about their workmanship though. Once the tentative installation time approached, we received a call from Adam (owner) for the first time. Since we had a couple of Skylights, he wanted to send a guy to measure the dimensions before placing an order. Couple weeks later he called us again and gave us the project start date. On the day they started the work while Adam and one other person cutting the metal four of his men stripped down the old roof and laid down the foundation where the metal sits on top and finished the 1/3 of the installation! Later that evening once the crew left the premises the wind picked up like crazy and one of the weather strip they put on that day blew away. That introduced a small opening in the unfinished area. Since there was an upcoming storm that night, I took a picture of that and sent that to Adam. He immediately sent one of his men to address that. The guy came at 9pm and claimed up on the roof in dark with a flashlight tied on his head and added more weather materials to prevent any leak. Right at that moment I started feeling very comfortable and all my nervousness about the workmanship, accountability everything vanished. After the first day, because of the weather conditions they were not able to work for the next few days. Once again when the weather turned better that morning, I saw Adam in the yard holding breakfast/coffee from DD waiting for his crew. The guys wasted no time and finished the work in another 2 and half days! It is a very small/tight crew. They work very hard and really fast. Once the job is done the crew did a cleanup of the premises then couple more guys came and did another round of cleanup. After a few days Adam came down to collect the check (payment) and while I was making the check, he used his magnet stuff and performed another round of cleanup. After cleaning up he looked little disappointed. Since I made the check for the exact balance, I thought he was disappointed to see I didn't add any gratuity. So, I asked him is everything alright? He said that his magnet picked up a couple nails when he did the cleanup! I was literally floored when I heard that. I mean this guy takes supreme pride in his (his crews) workmanship. Anything less than 100% is unacceptable to him. Fantastic company, unbeatable price, great hardworking crew, and above all an extremely sincere owner/leader who deeply cares about his workers and the wo..."

"They did a good job but it was a confusing process with them."

"They talk the talk but when push comes to shove they are awful. I had them do replacement windows. The windows that are visible from my driveway and sidewalk are excellent. The ones that are more hidden they didn't bother to wrap or caulk correctly. Called the office and they said that if they "fixed the issues" it would be more damage. Never have I been more disappointed by crap customer service."

"Everything from the phone call to set up the appointment to the expected wait time for the job to be addressed to the completed project was handled in a professional yet friendly manner. The estimate was explained well and appropriate expectation was set as to the time involved to complete the project and when the job could be scheduled."

"Kendra came to my house today for my roof and was incredible. She was on time, friendly, knowledgeable and just awesome. Would recommend"

"Very disappointed. We asked for triple pane windows, and someone on their end ordered double pane. Luckily we noticed day of installation, and they had to re-order the proper ones we signed for. Finally the group of installers who came did a horrible job. Trash, insulation, and broken glass on our front lawn. Horribly cut wood trim that we had to redo ourselves. Poor sealing that we need to redo. Our hopper window was misaligned and couldn't close. The hinge arm on our casement window has detached from the channel. Communication is spotty from them, and sometimes we don't get an answer by call or text until we message repeatedly. It took over a year to have our project done from contract signing to end, and there are still issues cropping up. Out of the dozen of contractors we've hired the past year and a half, they have been the most disappointing and for what we paid, the quality of work was truly disappointing."

"It went very smooth, the team was both professional and prompt even when working in very narrow conditions. We were always kept up-to-date on timeframes, permit progress and when the team would be arriving. This made it very easy to coordinate."