Get matched with top in San Martin, CA

"We recently had Mega Power Electric Inc install a solar system and panels. The President and provided excellent communication all the way through the process. He even met with us after installation to explain the almost incomprehensible PG&E bill. Although not the least expensive bid, his was competitive and I felt he was as interested in educating me about solar and the various types of panels and inverter systems as he was in selling a system. He demonstrated how the array of panels would meet our energy needs and as opposed to some of the other companies, wasn't selling us more than we needed. We are very satisfied with our solar system and I highly recommended Mega Power Electric Inc."

"When we purchased the house, it was a 30 year old home. Almost everybody in the period of five years to seven years wanted to convert to copper plumbing. So what they offered at that time was anyone you referred to if they chose to use their service, you have $500 cash payment which was really nice because half of our neighbors and our family members used them. I do not know what they do now, but it is a really nice service because they are a very good company. They did a great job."

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1. I called Ben Franklin Plumbing due to a leaky faucet.  They ended up replacing 2 faucets and installing a whole house water filter (Yay!) and a new water heater.
   
   The team at Ben Franklin Plumbing is beyond absolutely Fabulous!  They are brilliant in hiring the finest, most skillfull and the best young men as their service men.  There's Brian, Matt Hopkins, Eric Tyler, Ariel Gonzalas, Dave Kileen and their dispatchers Raphael & Jessica along with Kim & Fawn.
   
   I am so glad I had a leaking faucet that caused me to call to them.  The 1st rep I met was Mathew Harris, who showed no edginess or anxiety to hurry up and get on to the next client.  He was totally present with us and our needs. He was willing to educate us & give us options without any pressure.  He gave us information then sat back while we took the time to decide what to do.  He showed us the extreme corrosion we had been oblivious to in our ancient water heater, which was
   evidence to me that an in-home flood was soon to occur unless the water heater was replaced.   All he did was show me.  When I saw the corrosion & realized a flood was imminent, it was I who initiated the purchase of a new tank. 
   
   1.      Without fail, every time I called them for service, the rep of the day from Ben Franklin respected my time by coming promptly on the day and at the time of appointment as scheduled.
   
   2.      They faithfully carefully covered their shoes to protect my floors while working inside.
   
   3.      They faithfully removed their shoe covers when leaving the house to keep them clean for the next time they
   came back in.
   
   4.      Each visit, they also were faithful in laying a tarp down to protect my floor from dirt & grime.
   
   5.      They brought calm, confident, pleasant, professionally friendly energy with them.
   
   6.      They were on task the minute they entered the home ready to go to work and get the job done.
   
   7.      They pursued the task to the end and the workmanship was impeccable.
   
   8.      There was one oversight.  When I brought it to their attention there was no defense, denial or delay tactics, only
   complete accountability and prompt resolution.
   
   9.     The 1st water heater was installed beautifully and worked beautifully?  however, it banged/thumped/clanged & thudded arbitrarily at all hours of the night & day.
   
   10.  When I called them about it, they cheerfully sent someone outwithin 24 hours.
   
   11.  They made a lot of visits to my house because even though they had clues to what the problem was, not one of the visits produced any audible validation that the sound even existed.
   
   12.  After a few months of doing every adjustment they could possibly think of, they installed a 2nd water heater.
   
   13.  After installation, while Matt was filling out his report? the sound happened!  He actually heard it in the 2nd tank of the same brand that he has just installed 10 minutes ago.  It was a sound no one had ever heard before!  And it happened with both heaters installed in my house!  
   
   14.  Not once had they indicated that I must be crazy hearing a sound that didn?t seem to exist!
   
   15.  Their rep took a new interest now that he actually heard it with the 2nd of the same brand.
   
   16.  It felt so good now that one of them had finally heard it!
   
   17.  He figured out what triggered the sound & recorded it on his phone & brought it back to his supervisor.
   
   18.  Hoping the sound would work itself out of this new one we lived with it for a couple more months to no avail.
   
   19.  When I called them with the bad news that the noise was still as loud and obnoxious as ever, without hesitation they made an appointment, switched brands & installed a Rheam the 3rd time!  (no extra charges requested for either replacement)
   
   20.  During the several months duration of this situation, my perceptions were never dismissed or ignored or brushed aside.  I was never told that since they spent time to install it I should be happy with its high performance as a heater and just deal with the noises and that things were fine the way they were.
   
   21.  The 3rd one has been the charm!  It is quietly doing its job and stand as my in house monument to Ben Franklin?s Plumbing commitment to service and being certain their clients are satisfied.
   
   22.   I had the opportunity through experience to talk to the owner & supervisor as well as ½ a dozen reps.  Each and every one of them showed nothing but concern for my well-being and making every effort to accommodate my needs.
   
   23.  The 5 months it took had nothing to do with neglect.  It was the nature of this particular mystery requiring that length of time to figure out.
   
   24.  Since they are national, I plan to connect my daughter in WA state with Ben Franklin Plumbing so I can feel secure that she is in good hands when plumbing needs arise in her home!
   
   It is impossible to speak too highly of the Benjamin Franklin Team.  My 65 year old heart is full of gratitude for working with people of such high integrity and commitment to professionalism and actually earning the money they are paid and
   standing behind their service.
   
   It opens my heart as I remember their warm hearted careful consideration & respect for me and my 73 year old husband in an era of time where kind old trusting people are preyed upon by those who are too busy to care.
   

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"It went smooth. George was In & out within 2 1/2 days and the price was more than fair. Tile looks great! Would highly recommend!"

"It was fine. Nothing in particular stood out about them. If I had more work of that kind to do I would use this company again. They were responsive and professional."

"Excellent company excellent plumbers. Out water heater ruptured in the middle of the night and we had a plumber contacting us with next steps almost immediately at 2am. Greg, our plumber went above and beyond trying to get our hot water back as soon as possible and as cost effectively as possible and we can’t thank him enough for that. Great communication and a quick install. Can’t see us using anyone else for our plumbing needs."

"They communicate really quickly and her crew show up on time."

"EDI helped us with our home renovation, which included two and a half bathrooms and our living room. I can only say good things about the work and the process. Asaph made it very easy and simple for us, the work started on time and was completed ahead of schedule. We got exactly what we wanted and I think the price was fair. We plan on remodeling our kitchen next year and hope that Evolve could help us with the next project as well. Thank you very much!"

"Jose was very prompt in replying to my request to change air filters, replace my tankless water heater cartridge, paint a wood border and garden stool. He was able to work around my schedule and complete these on a Sat. We even discussed some upcoming projects for spring, I will definitely hire him again!"

"Ricardo and his partner were punctual, polite and brought their own cleaning supplies. They cleaned what I asked and more. Their work is immaculate. I will definitely hire them again. If it wasn't for Angie's List I would never have met them. I'm very grateful!"