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"Great company to work with - from initial consult to final wrap up. Right from the start, sales was all about open and honest communication. After initial contract, work started right away. Great communication with the office team keep us informed during long stretch of bad weather. Workers/Contractors all kept my yard clean during messy work. But it's all about the finished product - my pool looks amazing and the attention to details make it awesome. The price very competitive to several other companies. I recommend Pool Innovations for the great service, communication, execution, cost, and result - all exceed our expectations."

"Friendly, efficient, and professional!"

"good job"

"This was our second job with Outdoor Xcapes. 1st one in 2011 with Bret as our Salesman. Went fairly smoother with only a few glitches. This job consisted of a seat wall with small patio, step pads and artificial turf with Steve as our Salesman. Steve was very nice and eager to please during the bidding process. Very responsive to phone calls during the job. However, as the job progressed It was apparent that while it was important to Steve that the job was done correctly there was no give or take on money. At a Home Show an Outdoor Xscapes representative (not Steve) told us that repeat customers would get a discount. Steve would not honor that discount until it was to his advantage. There was a hole in their work schedule and they needed a job to fill it. At that point a discount was offered. The tree we wanted was 20% off, Steve would not give or share the shavings. Didn’t seem like there was any interest in building any relationship for return business or referrals. Crew did a great job including clean-up. Jesse, the foreman, was pleasant to work with. However, he was the only one who spoke English and stayed on the job for only a short time. Any communication had to be done by phone to Steve who would contact Jesse. It was a little cumbersome to communicate. We are very happy with the concrete seat wall and step pads. There were a few hiccups during the process, nothing major. The turf was not acceptable. It had discoloration, lines about every 10” and two visible seams. Megan was our contact for warranty issues. She was very responsive and easy to work with. I had to work directly with the representative for the turf which was Synthetic Grass. It took six weeks but the grass was replaced and installed by Outdoor Xscapes at no cost to us. Adam was in charge of the installation and worked with us to make it right. In hind sight my husband and I were too complacent in going with the same landscaping company. We assumed they would treat us right because we were a return customer. Because of this we didn’t get any other bids and when it became obvious that there was no loyalty to a return customer felt it was too late in the process to start over. It was a mistake. Outdoor Xcapes as a whole, is a good company and gets the job done quickly. Be sure to negotiate payment terms and dollars up front."

"Great team to work with. They were able to deliver above my expectations just in time for pool season."

"Had an initial fair experience with the company. They were able to get us in quickly for an install for a new build home. Got a couple estimates and decided on this company given a coworker used them for a prior project and they happened to be in my neighborhood. The issues started happening after the major storms. Areas underneath the pavers started sinking resulting in the pathway of pavers collapsing. They dug a trench for an irrigation system leading to the backyard and I suspect it wasn't properly compacted leading to the premature errosion and collapsing of the pavers. I spent over 40k+ on this project and have been very gracious on getting the issue resolved before posting this review. I've made, 8 different attempts over the span of over 2 months to get this inspected/repaired. At first I'd get a promising message saying they'd get someone out right away, then wouldn't hear anything for days. Now I can't even get a response back."

"We had the pleasure working with Chris and the DPS team on our pool and spa build. This was our first pool build so we were hesitant on choosing materials and the layout. Chris with his years of experience guided us through the build and explained pros and cons of certain options. We felt 100% comfortable with the guidance from Chris and team throughout the project. All our neighbors were shocked at how fast Chris's team worked trade after trade. Quality was a top priority for me and Chris had en eye for detail. DPS pricing also came in substantially lower than some of the larger pool companies. Would recommend them to anyone."

"We had an amazing experience with Tribal. From design to construction everything was handled professionally and with great attention to detail. The team communicated clearly throughout the entire process, stayed on schedule, and delivered a stunning pool that exceeded our expectations. Highly recommend them to anyone considering a backyard upgrade!"