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"Excellent service"

"Everything went very well….and he did a great job..will be hiring him again for jobs in the future….thanks!!"

"We had an emergency where our ac was blowing out hot air and he was super understanding and came out that same day! He did an amazing job and was very honest and up front about the cost. I am so appreciative of his level of customer service."

"RUN as fast as you can away from these people. If you're looking for service, you will not find it here. They sold us a new unit in January of 2020. Said we had to get a new one and that we had black mold (which we found out later we did not). Our unit is only 2.5 years old and in the past two months, the capacitor and now the TXV Valve have gone out in it. This latest experience with this company was a real doozy. Our AC went out on a Sunday. We called Service Star Air Conditioning & Heating to have someone come out. They sent someone out only to discover it was a TXV Valve on a basically new unit. The part was under warranty but the LABOR charged by these people was going to be $450.00. I hope you never have the absolute joy and privilege of speaking with Donnie if and when you do happen to call this company. This guy was absolutely the rudest person my wife and I have EVER dealt with from a service company of ANY kind. Talking over my wife, getting angry with me because I expressed dissatisfaction with the fact that our brand new unit that THEY sold us seemed to be breaking at record speeds in the middle of a Florida summer. Because I was upset at the situation (we also had house guests, 2 cats, and a five-year-old in the house), he said "you're screaming on deaf ears, lady" and was going to refuse us service. I had plenty of guests in my house that confirmed I was in no way screaming. I was being firm and clearly (and rightfully upset) but definitely not screaming. He clearly just didn't like a woman standing up to him and questioning him. My wife was trying to work out a payment plan with him and he told me that because of the way "I was talking to him" that he didn't believe we would pay him and so he wasn't going to work with us. No empathy, ZERO emotional intelligence, NO clue about how to treat customers, and, if you ask me, has an issue with women in general. But I digress. Since it was Sunday and nothing was open, we were told they couldn't get the part until Monday so we couldn't get anything serviced that day so the next day (Monday) the service guy had to go and locate the part. Donny gave us a call in the afternoon of the following day and told us they couldn't get the part and it wouldn't be available until August 27th. This was on August 1st so we were looking at one month in the dead summer of FLORIDA without AC....Then, he offered some band-aid fix that he said had a 50/50 shot of working and would cost us an additional $89 on top of the $450 he claimed we still had to pay him. The worst part about getting this news is that he sounded very happy to be giving us the news and suggested we just try and find someone else to service our air conditioner - in an arrogant tone. Well, we did. The KINDEST, the most service-oriented company that likely has the part we need on hand and IF NOT, offered to give us a cooling unit to keep us cool in Florida until the part comes in. So in a nutshell, I would NEVER recommend this company to anyone EVER. There are WAY better companies out there that value their customers. In fact, I plan on leaving an honest terrible review on every platform I can find, contact the BBB, see if there's any licensing entity I can report them to, and tell everyone I know never to use them. Buyers BEWARE of this company and its shady practices. They will take you for a ride, enjoy watching you suffer for it, and tell you it's not their problem...and especially watch out if you have the nerve to express your dissatisfaction with a unit THEY sold you that's breaking down after 2 1/2 years. They will treat you like absolute garbage and basically tell you it's not their problem and leave you stranded, broke, or both. And by the way, we aren't the first to give a review about faulty systems they pushed people into buying and then overcharged for labor on warrantied parts. Do your research. They've done this to many, many people. Honestly, the best thing that happened with them was when Donnie suggested we find someone else to help us...because now, someone actually IS going to help...with professionalism....and amazing customer service. RUN."

"Courteous and professional service. Very satisfied."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"They are a really good company and I use them exclusively."