
Serving Sedona, AZ and surrounding areas
Approved
In business since 2009
Free estimates
Emergency services offered
"In mid-February a flooring installer said both our toilets were leaking and needed new flanges. Being new to Camp Verde we didn't know what plumbing service to contact. Our son is friends with the owner of Mr. Rooter in Camp Verde, so that’s who we turned to. We went into their office and were greeted and listened to right away. We expected them to say they could come to our home the following week...but instead, they scheduled Alex to come to our home that same day. We were given an estimate, a senior discount, and immediately scheduled for the next morning. Upon removing the toilets, Alex determined there were no leaks and that only one toilet needed the flange replaced. He could have easily done both, and charged us for both, but he was honest regarding what really needed to be done. Plus, he did a free video inspection of the entire sewer line. Expecting the flooring people to return to finish their work, Alex reinstalled only one toilet and left the other one off. We made arrangements with Mr. Rooter that once the flooring was completed we wanted Alex to reinstall the toilets, not a flooring installer. I offered to pay at this point and was told I can pay when the job is 100% completed. When the flooring installer did not return and we were expecting company, Alex returned to reinstall the guest toilet. For the next month, with our consent, the Mr. Rooter office ladies (Bev and Sadie) called each week inquiring about the progress, or lack thereof, of our flooring. They were so patient with us. Finally after almost two months, and a different flooring company, our flooring was installed. Within a few hours of completion, Alex was back at our home reinstalling our toilets again. Although we hope we don’t need a plumber again soon, with the 1 year warranty, the genuine concern, trust (in not paying our bill for 2 months), and friendliness of Alex (and the rest of the staff), when we do, no doubt it will be Mr. Rooter of Camp Verde, and hopefully Alex."





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