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"We contracted Winkler Deck and Fence to replace 4 gates and perform minor repairs on our existing fence after receiving a referral. The initial engagement with the owner Curt was pleasant, the quote we received was reasonable, and the job started 8 weeks after we signed the contract. Unfortunately, that’s where the good ended… On the day of the job, the crew didn’t let us know they were onsite, which wasn’t a good start. Then after the work was completed they left without notifying us that the job was done nor doing a walkthrough with us. The next day we looked over the work and noticed that two of the installed gates were not level and were substantially tilted to one side. We contacted their office manager, Tammy, who stated that the owner Curt would stop by the following day to review the issues. Curt was a no-show and after following up with Tammy she stated he would stop by the next day instead. He was again a no-show. We once again followed up and asked for a specific day and time that they would come out so that we didn’t have to miss work again and never received a response… The following weekend Curt finally showed up unannounced and without notice and never apologized for the no-shows. He then immediately asked in a defensive tone “What’s your problem with the gates?”. We explained the issue and he tried to blame it on the previous fence builder. We stated that the previous gates were level and installed correctly and he replied “Well then what do you expect, this was a repair job”. Uh ok… I expect properly built and installed gates, per our contract. He finally agreed that one of the gates should be rebuilt after initially denying it had issues and said he would try to reposition the other gate to reduce the slant, but he clearly was not happy about doing the work. Also, after providing feedback on the crew’s disappearing act he stated “We have bigger jobs than this that are more important”. When I stated I couldn’t recommend them to others due to their lack of customer service, he walked off and barked “We have plenty of other work in this area so I’m not worried about it”. Wow… A simple apology would have gone a long way… Ultimately they did fix the gates and followed up to see if we were satisfied. However, based on our overall experience I would not recommend this company due to their lack of basic customer service, lack of basic respect for their customers, and shoddy workmanship. Also, they clearly don’t value smaller jobs, which is a bad move on their part because they lost future business with me as well as my neighbors who asked about my experience."

"I contacted 5 other companies to replace a 27 year old wooden deck and railings. ONLY one of them showed up to provide an estimate. They were $7K MORE than FF&D for same materials. It was a replacement, not a new build. FF&D Kelsey very nicely followed up via Angies List. I ignored them for almost 3 weeks but Kelsey, kindly, without spamming me, suggested a free estimate at my convenience. I sent a terse reply thinking it would fall thru, but it didn't. Jim was beyond helpful, keeping in touch thru the HOA approval process. Within weeks they had a date for replacement and removal of old decking material. Within 2 days the work was completed without issue and we have a beautiful composite deck with vinyl railings. They did exactly what they said they would do and we're very pleased with the result."

"I was impressed by the results that the team that build our new deck (John K., Teo, Fernando, and Lester) produced. They accurately followed the agreed upon design, adapting professionally as necessary to any surprises they encountered, ultimately designing and building a deck that exceeded my expectations. It's beautiful and sturdy - and construction itself took only 2 days, from start to finish! Our family and neighbors have already complimented it without solicitation, and I won't hesitate to recommend Fence & Deck Connection to my friends, neighborhood, and family as a result of the efforts of the team that I named here!"

"Great work!"

"Excellent work. Attention to detail. They know their craft. Nothing but compliments from all the neighbors. I would hire them again without exception."

"Absolutely recommend Green Future-they removed an enormous tree from our back yard, which we were extremely anxious about. They were fantastic; fair priced, very fast turnaround from estimate to completion."

"An outstanding job by the men who were here"

"Initial rep was great and informative. Felt comfortable with initial sale. Hardly had any contact from customer service except for the payments. There were several delays that we were not informed about unless we called to ask. Took 7 months before they showed up to begin project. Only 1 person was sent to build steps. Took a week. Hard worked, hardly took a break. Had to call again to see when they would come to pour patio. Never knew when they were coming, they just showed up. Hardly spoke with the homeowners. Inspection paperwork was just left on porch. Additional paperwork that is "required by the County" had to be completed by homeowner and taken to Court house to be notarized and filed and also provide a copy back to Long Fence. Time sensitive materials which added to homeowners to-do list. Gave this contract to LF on the surface of their history and appearance of a 'good local company' but should have stayed with original contactors in VA. Puddle of water forms when it rains"

"Our recent experience with Pryor's Nursery was excellent. They were responsive and provided an estimate almost immediately, delivered and planted our trees expertly, and provided beautiful trees that were actually larger than we expected. They exceeded our expectations at every step."