Get matched with top tankless water heater installers in Shannon, AL

"After arriving a bit late (though they were very good about keeping me updated regarding the delay), Tony was great about trying to help us identify the source of a leak causing a significant muddy area in the yard. When I was skeptical regarding his guess about the source, he and his assistant dug up the yard a bit to confirm the source was not underground. (Tony was right all along--it wasn't.) He also looked at our water heater (which they do routinely, apparently) and saw that our expansion tank was not functioning. He explained why this mattered, why it likely wasn't working (age), and replaced it."

"The cost of this service was significantly lower than other estimates I received for the same installation. Kevin was personable and worked efficiently and cleaned the area after finishing his work. I was pleased with the quality of his work and would recommend him to others. I will be calling him again in the future for other plumbing projects."

"The entire process went smoothly. The plumber that was sent arrived quickly and was pleasant and professional. Very up front with the pricing. He started on the job right away and was finished a lot faster than I expected."

"My tankless water heater suddenly developed a leak in the area of the heat exchanger. Unfortunately, that meant my entire family and I were without hot water. Very tough situation with two young kids. I called a different company out first and was dissatisfied with their pricing and service. I gave Coleson Plumbing and Gas a call last night at 5:30pm. James returned my call in 30 seconds! Wow! He was able to collect information about my tankless unit over the phone and developed a comprehensive plan for the next day to resolve my situation. James arrived exactly when he said he would, explained all the work he planned to perform in advance, and then he installed my replacement unit in record time. James also took the time to discuss rebate options available with my gas provider and to make several customized recommendations for other plumbing and home needs. Of special note, James also made sure to file a warranty claim for my unit since it was still under warranty. The manufacturer ultimately makes the decision on coverage once the defective is returned and James thoroughly explained that process to me. A lot of companies don't even check your warranty as it's easier and quicker for them to just sell you a new unit. Not so easy on your wallet, however. Now, here comes the best part. Not only did James do a stellar job installing the new unit in record time, but the price he charged was over 40% cheaper than any other price quote I received for the same work. Incredible. Don't let anyone else into your home. Call James and the dedicated professionals at Coleson Plumbing and Gas and put your anxiety to rest. You will be treated with respect, honesty, and fairness. Can't beat that in today's world."

"We were experiencing minor plumbing issues like sinks not draining well and dripping faucets. We also ave a water heater which makes very strange noises when hot water is needed. It sounds similiar to a thunderstorm. He recommended to buy a new heater.
"

"Excellent.. Very timely. Very impressed with how clean they were in their work area. Not a drop of water anywhere. Outstanding workers. The estimate for the job did not change upon completion. Received two more estimates (ballpark figure) for jobs in the future will be calling."

"All went well but Daniel Sullivan never returned to complete the project on services paid. Called and sent 3+ emails with no response. Sink faucets never installed paid for this service. Need additional adjustments on work performed...leaks with shower head and adjustments needed to free standing bath tub faucet."

"My installer Samuel was top notch, very detailed, pleasant, answered all my questions. Excellent representative. The only problem I had was miscommunication on their end as I was told available payment options and Samuel was told another. Did not affect installation or quality of work at all."

"They did great. The technician that came out was courteous, he explained what's the problem, how to sole it, he explained everything, and he was bale to fix and installed it properly."

"Company was originally called out to camera and clear the main drain from the toilet to the septic tank. We did not have a functional toilet at this time on 2/14/2014. They came out without a camera, which I had requested when I made the appointment. The plumber attempted to use a hand snake inside and then when that failed he attempted to use a auger from the septic tank end. This released some of the clog, but the toilet was still not functional. The plumber said he would have his partner come out the next day with the camera (which I requested originally)and gives me a quote of $1,395 to re-pipe the drain from the septic tank to the toilet. He cleans up and leaves. I do not pay anything.
On 2/15/2014 a different plumber arrives on-time and doesn't really seem to be listening to anything I'm telling him. He should have just been there to camera the pipe, he seemed hesitant to want to do that. After 10 minutes of him attempting to use my plunger he went to the truck and got the camera. The camera showed the drain to be extremely clogged, I'm not sure how easy it would have been to get it unclogged but the pipe didn't seem to be damaged just extremely clogged. He then attempted to auger the drain again with little success. I told him to go ahead with the re-pipe of the sewer line from the septic tank to the toilet.
He said he would not be able to do the work that day (Saturday) and scheduled an appointment for Monday morning.
I took Sunday to consider my options and called Shane (the first plumber & the plumber I was told would be coming back out Monday) and asked how much it would be replace everything since he had been under the house. He quoted me $3900 to which I thanked him and began researching to see if this price was in-line with the work. I determined this was a fair price.
So Monday arrives and Shane and his partner arrive on-time and before they begin I ask Shane to give the house a look around and get a solid quote for a re-pipe. He checks the house, goes to his truck to get the numbers, and comes back with a quote of $4,002.00 for a complete 1bath, 1kichen, 1 laundry re-pipe(including the original work of re-pipe to the septic tank). The laundry room which contains the washer/dryer and hot water heater was built on to the house some point after original construction and Shane stated there was a run of about 15 feet of galvanized pipe underneath the car port running to the laundry room. He said this portion of pipe wouldn't be replaced which I could understand.
I was pleased with the price and Shane's estimates and we scheduled the work to begin on Tuesday 2/18/2014, he said it would take 1 day to complete.
Tuesday Shane and his partner arrive on time and get started quickly, the crawl space is very tight and didn't allow me to be right over the shoulder of Shane and his partner, they did keep me informed of what they were doing and what they were planning next.
It's starting to get later in the day (~6:30pm) and I notice nothing under the kitchen sink seems to be done and the laundry is untouched. About 30 minutes later Shane comes to me and tells me he'll have to come back tomorrow. He's been scheduled for 4 more calls that night. He says we have cold water and a functioning toilet but no hot water. I agree and the plumbers clean up and leave telling me they'll be back by 9:30 the next morning.
Wednesday morning about 8:19 a new worker in a Evans 1hour heating and air van pulls up (Previous vans had been blue with Benjamin Franklin logo, this one was yellow with a heating and air logo. Had I not done research online I would not have known Evans was the franchise of BF) a technician who I've never met greets me, introduces himself and let me know Shane had to run by the supply house and would be there soon. Shane arrived ~30 minutes later and they get to work.
About 11am Shane asked me to unlock the laundry room and I do and we go over what he'll do in there and we run into an issue. Shane was under the impression he would only be replacing the 2 foot of pipe connecting the hot water heater to the old galvanized section in the cement slab at the very top galvanized T-connector and not running new lines to the washer. I insisted he at least try and cut the galvanized pipe as close to where it came out of the foundation and new water lines to the washer were what I expected in the quote.
He explained while he could cut the galvanized and add a coupling it would be best to use the threads on the older pipe, thus keeping about 3 feet of the old pipe and connecting the new pipe for water heater and washer at the old T-connecters which were about chest high in the wall. What he explained about the threads and using couplings made sense so I agreed and he went back to work.
About an hour later Shane calls me back to the laundry and has the hot-water heater and the washer hooked to new lines and it all looks good. He tells me however he's not getting a cold water flow into the hot-water heater (In layman's terms 'no hot-water'). He tells me the old galvanized pipe is probably clogged from him having to attach the newer section of line and possibly rust or something has came loose inside.
He said they would have to replace the section of pipe under the concrete and that he wouldn't be able to do this for free. He goes to the truck for a bit and comes back with an additional cost of $460 to dig a trench outside the laundry room and along the house to the kitchen and run the new lines here. I tell him I need to speak to his supervisor, Nicholas heard my complaints and told me he agreed with his plumber but if he allowed the additional work to be done would there be any reason for me not to pay the original price quoted? I told him no because at that point every inch of pipe would be new. He said he would allow Shane to do the work at no additional charge to me.
Shane needs to leave to get more supplies at this point and has his partner stay behind and dig the trench for the new pipe. His partner Nathan (who I believe was a heating and cooling guy) discovers the old pipe was never under or in the cement but ran right were they were planning to run their lines.
Shane returns and they finish up the job, go around and check the system, clean up and collect payment. By this time it's dark outside and I can think of nothing more my family and I want to do than take hot showers and use our functioning bathroom.
We do and it was very nice.
 The next morning (Thursday) I go outside to do something and I notice a fairly large section of the old septic tank pipe sitting on top of the tank lid along with 4-5 other pieces about the size of my hand. All stuff I could have picked up and thrown away myself and been done with it. However, one of the Benjamin Franklin guarantees is their plumbers will clean up or you don't pay a dime. So I call and Nicholas schedules someone to come by and pick up the trash.
I voiced all these issues with the corporate Benjamin Franklin contact e-mail and they essentially told me issues are handled by the individual franchises and they would just forward my issues to them. However it seemed to work, because Nicholas called me back and left a message to please call him back.
I returned Nicholas' phone call on today (Friday 2/21/2014) and he listened to my issues and stated he agreed with my points and would use this call as a learning experience for future jobs like it. I pointed out to him I chose to go with professionals in the hopes I wouldn't have any issues, yet I ran into a few with them. I also let him know it was foolish of me to expect $4000 back because of a few pieces of pipe left behind and having to work out an issue for additional work.
However, that is in the Benjamin Franklin guarantee "If our plumbers don't wear shoe covers or fail to clean up after they leave, you don't pay a dime for the service"
Long story short, I feel the work done is quality and should last for a long time.
I would not hire Evans or Benjamin Frank"