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"good service"

"Had several problems with them residing my house. First of all, the dumpster was supposed to be at my house early in the morning on the day that they started. It did not show up until 6 pm that evening so the old siding was on my grass all day and killed some of it. After they were done, I checked everything and found they messed up my electrical, did not hook the exhaust hose back up when they installed a new vent. The project manager was not any help, so I had to call the owner. Eventually they got an electrician out to fix everything and I hooked the exhaust hose up myself and now everything is good but the fact that they said they were done and left things a mess if what bothered me. It took a couple weeks to fix, and it should have been done in 4 days. Most people probably don't check everything like I did so who knows if they did this to other homeowners."

"Phenomenal service and a great price."

"I wasn't on the roof, but the job went well."

"The job itself seemed to go very well but there was a problem that I found out after they finished the job and there were damaged gutters. If the roofing crew have notified myself or the contractor in fixing the issues, it would have been simple. When I did the contract of the roof, I also contracted the gutter to be replaced, and they has not replaced the gutter. Update 04/21/2025: The contractor responded to my issues and did a fantastic job. Thank you for responding quickly and so well."

"Awesome love my new roof no leaks in the past year"

"I recently hired Villeda for a roofing project and was impressed. From start to finish, their professionalism stood out. The team demonstrated quality workmanship. They were responsive to all my questions and kept me informed throughout the process. After the job, the crew cleaned up everything, leaving my property spotless."

"They are great! Good at communicating and quick to respond as well as getting the job done and did a great job at that!"

"Our project with Joe went absolutely spectacularly! From the planning, to the start date, to demo, to the painting and installs. Communication outstanding all along the way. We had some supply chain delay issues (vendor related), and Joe did a fine job mitigating any slowdowns. We are **** happy with our results and will use him again. I am almost hesitant to give him this glowing review because I am afraid y'all will steal him from us!? Really, you should use Joe. Your house will thank you."

"8 June 2024 Bordner did the roofing on our home three years ago for the previous owner. The roof has failed in multiple places, leading to part of the structure needing to be demolished (they don’t know how to install EPDM) and other parts of the roof to rot out entirely. When the problem was first noticed to be attributable to the recent ‘professional’ roof work, I asked to meet with a Bordner representative on site to review the leaks. I was fobbed off. I was told they were very busy and it could be a month. I asked again and said this was unacceptable to which they said they would be out in a week. As the damage was so bad and the site progress was being adversely affected, I said I would just hire someone else to replace their work and send them the bill. They then became available to meet and insisted they would do the repairs, if any repairs were to be done by them (yet ten days later no one had even been on the roof from Bordner). I was put onto one of their director’s Kyle whom I spoke with and emailed back and forth. He was not very forthcoming with information. He tried on multiple occasions to throw people not involved in the roofing under the bus , including the framer (who did 1,000’s of projects with Bordner). I later learned the framing subcontractor refuses to do work with Bordner because of their business practices and past experiences. They sent a PM to the site a several days later. A nice chap. We had scaffolding up around the house. I offered to let him up on it to see the roof, but he declined, so I showed him photos whilst standing just under the roof. In reviewing photos we also discovered the chimney flashing was incorrectly installed. I followed up the following day with Kyle to see what was going to be done to fix the roof. He again fobbed me off and said I may hear from a different director/owner. I asked who that person was and Kyle refused to tell me. I find it ironic that the marketing director, Kyle, deals with warranty claims. This speak volumes to how the business is run. After a week and much chasing, I finally got in touch with Sam Fleenor, a Bordner director. I was clear with him that time had run out for making excuses that repairs needed to be made or he would need to reimburse for the work. He again did not take responsibility and said someone would come out next week to look at it (after the previous week someone came out met me on site but did not want to look at it). With no timeline for repairs or resolution is site, we had no choice but to hire someone else to do the work to avoid more damage to the structure. Sam was to contact me Monday with how the roof issues would be resolved. Monday came and passed and no sign of Bordner via email or phone. I contacted them at five this evening to see where they were with our claim. Sam replied and said they drove by and it looked like we made the repairs. He offered to add more silicon to their poor chimney flashing, but nothing else. After being part of completing a roughly $20k roofing job three years ago which caused tens of thousands in damages, Bordner offer only to bring a tube of caulk. As an architect of nearly three decades, I have never seen such poor workmanship and belligerence from a contractor. Highlights of their workmanship include chimney flashing caulked to the sloping side of the chimney (should be stepped and cut into mortar joints), EPM membrane screwed onto plywood so that water passes straight through and destroys the structure, water p****** out of soffits, etc. You learn the most about a company when something goes wrong. Things went terribly wrong and Bordner has damaged our home with costs exceeding $20k. They now say the 3 year old roof is out of the 10 year warranty. 3 July. Bordner refused to get up and look at their roof issues. Now they claim it’s ‘unfortunate’ and they have learned. Imagine what their response to you will be when there is a problem. 16 July Still no resolution from Bordner. Warranty is useless and Bordner insurance is non-existant. We are out over $40,000 in damages…"