
Serving Sidney, OH and surrounding areas
In business since 1983
Free estimates
Warranties offered
"I spent $199 on the job. They made the job a little complicated. They had sent some of their people to a school, which was particularly for the job I wanted done. The people, who had worked on my water heater, had informed me that I get the extraction done instead of carpet cleaning. They informed me that it would work out to be much cheaper. So, I called these guys. They took off the carpets and they took the padding under the carpets. Then, they extracted the water. They threw the padding away. The cost included the taking out of the padding. I was asked to be gone for three days. They were afraid that the mold had gotten in there. They were all set to do a big treatment, but I guess they could tell from my skeptical nature that I did not want it done. They had the instruments to check if the mold had gotten in to the wood work. The instruments could detect the level of moisture in the carpets. They stuck it down in the carpets and detected where the moisture was. It seemed to be accurate because I knew where the water had spilled and how far it had gotten by the time I had called them. So, I did not need further treatment. I am not sure how accurate these things are, but they claim that they are trained in a school on such things. I thought that the price was a little high, but they did a good job; it was not totally unreasonable. I was satisfied with the results. I do not how far they would have gone and how much the work would have cost if I had not been suspicious. I do know that mold can be a problem in flooded areas. It can get to be dangerous in some cases. I do not know if the three days that I had gone away were enough, but I do know that they were really concerned about it. Had they found different results or had I not got suspicious, the $200 might have escalated to a higher amount. I would advice anybody using them for extraction to be careful. I do not think that all the carpet cleaning companies do extraction because there are a lot of details involved in it. A lot of them do not have humidifiers anymore. I had called a number of carpet cleaning companies found on Angie’s List and a lot of them do not do extraction anymore. On the other hand, when I called this company, they had a whole department for extraction. They have gone into it in a big way. I am not sure if what they are doing is legitimate or not. I am not accusing them of anything, but I think people would worry about whether it is all true or not. I am just saying that I do not know anything and so, I did not let them do anything more than extraction. I got an installer from another carpeting company to put in a new padding and packed down with the carpet. With Stanley Steemer, I would say that they did what they said they were going to do. Their responsiveness was fine. They came out very soon after I called them. They were on time. At another time, they also would have supplied the padding and installed the same, which I had another installer do. They advised me that if they did the installation, them the price would have been higher. So, they did warn me about that and I followed their advice. I would say they seemed to be extremely professional. I think they may have overdone the explanation of what the mold would do. On the other hand, maybe it was their job to make sure I understood all that. I would use them again in the future."









