Exceptional Restoration Services
Exceptional Restoration Services
For quickest response, please call 703-789-2240. At Exceptional Restoration Services, we understand that when disaster strikes, it’s not just about repairing property—it’s about restoring peace of mind. That’s why we treat every client like family. Whether you’re dealing with water damage, fire destruction, or mold concerns, we are here to provide expert solutions tailored to your needs. Serving homeowners and businesses across Fairfax County and Loudoun County, Virginia, we’re proud to be a trusted partner in helping you navigate challenging times. From the moment you call us, you can rest assured that our team of certified professionals will be there to guide you through every step of the restoration process. WHY CHOOSE US When life throws the unexpected your way—whether it’s a burst pipe, a devastating fire, or stubborn mold taking hold—you don’t have to face it alone. Exceptional Restoration is here to help, 24/7. We know how stressful and overwhelming these situations can be, which is why our team is committed to being by your side every step of the way. From the moment you call, we spring into action. Whether it’s the middle of the night or a holiday weekend, we’re just a phone call away. Why? Because disasters don’t wait, and neither should you. Our team is fully certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC)—a trusted leader in the restoration industry for over 30 years. This means you’re not just hiring a company; you’re partnering with skilled experts who have the knowledge and tools to get your property back to normal quickly and efficiently.
"We were VERY disappointed with this company on multiple levels. When I balked at the estimate for the hardwood floor work, their phone rep claimed the job included a 3-year warranty on the sealer. It did not. After setting up their equipment, they explained that cleaning the carpeted stairs would cost nearly as much as the 3 rooms they cleaned. Their truck ran the whole 2+ hours they were there, forcing me to stop painting the garage as I was choking on fumes. The next day I found small stains on the stairs which I cleaned. When I inspected the hardwood floors, the finish was very uneven – glossy in some areas and dull in others -- which means they applied only a single coat of sealer and that the work was done poorly. When I asked for the warranty paperwork, the response was “what warranty?” This property is a rental unit and the new tenants moved in two days after this Zerorez work was completed. Zerorez management offered to inspect the work and add more sealer to the hardwood, but now there was furniture and boxes in the rooms. They refunded part of the overpriced hardwood job and had no explanation for the lie about the sealer warranty. I don’t expect vendors to be perfect, but this was one too many problems for two simple tasks. While we appreciate the partial refund, I will never use this company again and cannot recommend them to anyone."
David D on June 2019
For quickest response, please call 703-789-2240. At Exceptional Restoration Services, we understand that when disaster strikes, it’s not just about repairing property—it’s about restoring peace of mind. That’s why we treat every client like family. Whether you’re dealing with water damage, fire destruction, or mold concerns, we are here to provide expert solutions tailored to your needs. Serving homeowners and businesses across Fairfax County and Loudoun County, Virginia, we’re proud to be a trusted partner in helping you navigate challenging times. From the moment you call us, you can rest assured that our team of certified professionals will be there to guide you through every step of the restoration process. WHY CHOOSE US When life throws the unexpected your way—whether it’s a burst pipe, a devastating fire, or stubborn mold taking hold—you don’t have to face it alone. Exceptional Restoration is here to help, 24/7. We know how stressful and overwhelming these situations can be, which is why our team is committed to being by your side every step of the way. From the moment you call, we spring into action. Whether it’s the middle of the night or a holiday weekend, we’re just a phone call away. Why? Because disasters don’t wait, and neither should you. Our team is fully certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC)—a trusted leader in the restoration industry for over 30 years. This means you’re not just hiring a company; you’re partnering with skilled experts who have the knowledge and tools to get your property back to normal quickly and efficiently.
"We were VERY disappointed with this company on multiple levels. When I balked at the estimate for the hardwood floor work, their phone rep claimed the job included a 3-year warranty on the sealer. It did not. After setting up their equipment, they explained that cleaning the carpeted stairs would cost nearly as much as the 3 rooms they cleaned. Their truck ran the whole 2+ hours they were there, forcing me to stop painting the garage as I was choking on fumes. The next day I found small stains on the stairs which I cleaned. When I inspected the hardwood floors, the finish was very uneven – glossy in some areas and dull in others -- which means they applied only a single coat of sealer and that the work was done poorly. When I asked for the warranty paperwork, the response was “what warranty?” This property is a rental unit and the new tenants moved in two days after this Zerorez work was completed. Zerorez management offered to inspect the work and add more sealer to the hardwood, but now there was furniture and boxes in the rooms. They refunded part of the overpriced hardwood job and had no explanation for the lie about the sealer warranty. I don’t expect vendors to be perfect, but this was one too many problems for two simple tasks. While we appreciate the partial refund, I will never use this company again and cannot recommend them to anyone."
David D on June 2019
