Get matched with top deck or porch build or replacers in Slidell, LA

"# Vendor Review: Santacruz Construction **Review Date:** January 16, 2025 ## Executive Summary Santacruz Construction has demonstrated exceptional performance across two significant residential projects: a Trex deck installation and a complete window replacement. The company has consistently delivered high-quality work while maintaining competitive pricing and excellent customer service. ## Project Details ### Project 1: Trex Deck Installation **Scope of Work:** - Complete backyard clearing and preparation - Installation of raised Trex deck - Site cleanup and restoration **Performance Highlights:** - Completed complex installation within one week despite challenging conditions - Successfully navigated difficult access (120-foot narrow pathway) - Provided structural reinforcement for deck stability - Maintained excellent site management and cleanup - Demonstrated professional coordination with neighboring construction projects - Effectively managed unexpected municipal interference (sidewalk construction) **Notable Strengths:** - Excellent project management in challenging conditions - Professional conflict resolution with concurrent construction projects - Strong attention to site cleanliness and neighbor relations ### Project 2: Window Replacement **Scope of Work:** - Complete replacement of multiple windows - Repair of rotted window sills - Full window painting - Additional door painting (value-added service) **Performance Highlights:** - Comprehensive window system rehabilitation - High-quality carpentry work on damaged sills - Professional painting finish - Provided additional services (door painting) at no extra cost - Maintained competitive pricing ## Key Strengths 1. **Project Management** - Efficient timeline management - Excellent problem-solving capabilities - Strong coordination with external stakeholders 2. **Quality of Work** - Comprehensive approach to construction needs - Attention to structural integrity - High-quality finishing work 3. **Customer Service** - Responsive to additional requests - Professional and diplomatic communication - Strong commitment to customer satisfaction 4. **Value** - Competitive pricing - Willingness to provide additional services - No hidden costs or unexpected charges ## Overall Assessment Santacruz Construction, under the leadership of owner Pete, has proven to be an exceptional contractor. The company consistently delivers high-quality work while maintaining professional standards and reasonable pricing. Their ability to handle complex situations, manage multiple stakeholders, and provide additional value makes them a highly recommended vendor for residential construction projects. **Recommendation:** Highly recommended for future projects. Consider for preferred vendor status. **Rating:** ★★★★★ (5/5)"

"Sam and his Car did an AMAZING job building my covered deck. I LOVE IT!!!"

"SES couldn't have been more pleasant to work with! From their professionalism and kindness, to their transparency with scope of work and pricing, there's not a better company to trust with your renovation/build. Every person we encountered with SES from the Owner to the amazing men and women who worked on the house were kind, honest, and open. It was so comforting to trust the people spending time in our home. They were more than just the staff working on our renovation, they were people we were able to get to know. Here are some bullets to describe our experience as succinctly as possible: Our plan: - My husband and I knew exactly how we wanted the finished product to look, so we were able to provide SES with lots of pictures so they could envision the end goal as well. - We purchased all of the materials for the project (flooring, cabinetry, appliances, backsplash, etc.), and SES made the project come to life! The Details: - On our first call, we were able to schedule a time to have someone come out and assess the scope of work. - Within a couple of days Perry came to the house, assessed our first floor, discussed our plan, and we sent him our inspiration pictures via email. - Within 1 week we had a detailed quote including product and labor pricing. - We were able to schedule a meeting with Perry to adjust pricing since we were purchasing our own materials, and the next morning we had an updated quote within our budget. - Once we paid for permits, the process began and within 6 weeks (because Jefferson Parish took a while to complete the permitting) work started; at this point we had all of our materials ready for the renovation, and all of the work went smoothly from there. - We added on 3 big projects throughout the renovation and they made it so easy. We'd reach out via email, Ashley and Perry would respond with confirmation and pricing, and we'd be able to move forward the following day with the new work. Their process: - Ashley who manages the office, would reach out every evening via email to let us know who would be on site the next day, what time they would arrive, and the scope of work on the list to complete. - If any pieces of work weren't finished on the planned day, Ashley would reach out to let us know why and when the item would be finished. - If anything came up during the renovation that Perry or Luis felt needed to be addressed, they would call us, offer us multiple solutions with pricing, and allow us to chose the option that was the best fit for us. Do yourself a favor and work with them; they're awesome!"

"Great work, love my new deck!"

We take great pride in our experience, expertise, quality and customer service that we provide to meet every consumer's needs.\nIt is our mission to provide excellent customer service from start to completion of a project.\nTo understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a personal and professional manner.\nOur reputation is based on service, safety and quality, regardless of how large or small the job.

Sunrise Contracting We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

"It's been a "mixed bag". It began last February after we had our driveway replaced, and we needed some work to repair the damage to the lawn and also to address other issues. We were told it would be about 3 - 4 weeks before he could get to the job, but it proved to be much longer. Eventually Eric found time in his busy schedule to do the work, which included resetting some paving stones next to the drive and in the backyard, adding sod to the edges along the driveway, some minor drainage work in the front, and bringing in some new sod for the backyard. There were repeated delays, but eventually the initial phase of the work was completed. However the sod in the backyard was only enough to cover a portion of the area that needed attention, so we asked Eric to provide some more. He said another pallet would be sufficient, but it wasn't enough, and we asked to have a third pallet brought in - and to have some sand added in some low spots. This last has never happened - there was an apparent miscommunication about the request. In the meantime, portions of the sod that were brought in died. This may be from overwatering and the heavy rains we had, but even the areas that haven't died have deteriorated significantly. We asked Eric to come out and give us an assessment of what to do about the problem, which he promised to do within a day or two. That wsa early July, and we've heard nothing. As I look out on the backyard, I see broad dead patches where the new sod was brought in. Only one small area has survived well, and new we're contemplating having someone else come in to clean up the mess. 
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Any construction or roofing needs. We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today! \n

"The roof cost about $8000.00 or $9000.00. The end result was fantastic. It took a couple of different crews before the owner Eric Newsom was happy with what they did with my house. The first crew that came in he didn't like the work they were doing so he sent in another crew. They did a fantastic job. That was the same crew that wound up doing all the carpentry work and everything else. They were great. Their value was excellent. I suspect he probably lost money on my house. I would use them again in the future if they were the same guys."

"I live 700 miles away in Florida and called Northshore Repairs to help an elderly friend of mine back home. Stan replaced her 30 year old kitchen countertop and installed a gas stove and new tile backsplash. He was professional, came by when it was convenient for her and easily worked out the payment details with me by phone so my 84 year old friend didn't have to worry. He explained everything clearly and gave me a fair price for a lot of work. I'd definitely use him again and highly recommend him."