
Serving Soquel, CA and surrounding areas
In business since 1980
Free estimates
Credit card accepted
"Overall, it went pretty well, though there were some gotchas that future customers should be wary of. 1) At the time of the estimate, I specifically asked about whether a permit was needed and if so who was responsible for getting it. FiveStar indicated that a permit would be needed and getting it was their responsibility. However, they did not get it. A city inspector caught them doing unpermitted work on the final day of installation. He was kind enough to let them finish what they were doing with the instruction that they rectify the permit issue afterwards. FiveStar told me that they were trying to save me money by skipping the permit. At no time had I indicated that cutting legal corners to save money was an option. In fact, I would have thought that my questioning about the permit process would have conveyed my interest in doing things according to the city regulations. (I think they were actually saving themselves some expense and effort.) If the inspector had caught them at a different time in the process and been less accommodating and enforced a stop work order, I could have been left with gaping holes in my house for several days while the permit issue was resolved. Lesson learned: ensure that workers have the appropriate permit in hand when they show up for work. 2) I had expected that the house would be tidied up each day after work was completed. That was not the case. Drop cloths and debris cluttered various rooms. This was not a huge deal in my case, but it is something for future customers to clarify with the company. 3) The workers did some repair of cracks in the wall by a couple of the windows. It appears that the mud was flung somewhat sloppily. I found globs of it on adjoining walls and on nearby furniture. Fortunately, the furniture was already somewhat worn, so I could take this in stride. Lesson learned: if you have furniture or other items that you want to ensure are well protected, do it yourself, even though the contract says that they will cover furniture and use drop cloths. 4) Some of the screens did not fit properly, leaving gaps for insects to get into the house. It took two attempts to get the right-size screens. The first attempt failed because the replacement screens were not ordered at the right size, according to the manufacturer. I don't know why the original screens didn't fit properly. This was resolved with some patience (since the screens had to be made to order). Proper fit of the screens is something to watch out for."





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