Get matched with top tankless water heater repair pros in South Lebanon, OH

"I originally hired them to fix a major issue in my 120 y/o home. All of the plumbing on the 2nd floor was inoperable (faucets not working, original pipes, etc). They quoted my $10,000 which was $10,000 less than anyone else. I hired them pretty much on the spot. Then every week new problems arose. I was a little anxious because weekly they were asking for on average of $3,000 (despite my giving them almost the whole $10K up front). The price kept going up until I was in over $28,000. It was very stressful, but I paid them the money they asked every time. Then they offered to install a shower for $1800 (we had to not do it originally because it got too expensive). They took the money up front, then disappeared. After going back and forth I told them I didn't want to bother with it anymore. I asked for my money back, and excuses started about why they couldn't. Then he ghosted me entirely. I just had to file a dispute with the credit card company. I was scammed and ripped off. "

"Professional and informative about the water heater being installed and seemed to be honest as well. "

"Joseph Home Improvement did a great job on two recent projects one was moving our gas line during a remodel and second was replacing our water heater. The water heater was an urgent situation and I called and they came out and had the job done within a day. They were professional and thorough and we weee very pleased with their work. Would definitely use them again!"

"Technician seemed to be focused on selling me a whole new furnace and insisted on it. I spoke to other hvac techs and got the issue resolved for way less."

"The job went perfectly"

"We had Remark Construction finish our basement recently, and honestly, the whole experience was fantastic. From day one, they were super professional, easy to talk to, and really respectful of our home and time. At the start of the project, we worked directly with Chris, the owner, and he was great—quick to respond, gave us a fair price, and explained everything clearly. He laid out the process in a way that made sense and didn’t drag things out. We always knew what to expect, and he gave us a few pricing options so my husband and I could make the best decision for us. When it came time to sign the contract, Chris and Jesse sat down with us and walked through every detail. They were so easy to work with and made sure we were all aligned before moving forward. The selection process was super smooth—the whole team helped guide us through it, and they made it easy for us to make choices without feeling overwhelmed. Once things got rolling, the project moved fast. Our site manager, Brandon, was amazing. He gave us true white glove service—always professional, incredibly detail-oriented, and consistently went above and beyond. He kept us updated daily and weekly, made sure we understood what was happening, and double-checked every decision before moving forward. He was also incredibly respectful of our home. Even though it was a construction zone, we were genuinely amazed at how clean and well-kept everything was every single day. It made a huge difference and showed how much care he put into the project. Before wrapping up, he made sure every last detail was perfect before asking for our final review, and handled anything we asked for. We’re beyond happy with how everything turned out. Remark Construction made the whole process smooth and stress-free. Highly recommend!"

"removing tub and tile did damage to ceiling - they did not repair it. Salesman suggest an oversized soap tray which would not fit anywhere. Their product is WAY over priced. I would not recommend this company."

"My tech was vary professional polite and a vary hardworking guy"

"They were very professional. They got the job done. They were timely and they did a good job."

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."