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"It went great, I was treated with respect by Edson and Cornelio. They did a great job unclogging my main sewer line. I would definitely hire them again."

"**Robert was very calm, cool, and collected!!!! I got a call from my tenant at about 1p on a Sunday afternoon, that her kitchen ceiling was leaking water. I suspected there was a plumbing issue right away, and I reached out to Robert. Instantly, Robert said he would go take a look after he completed his job across town. Heroically, Robert made it there in about 30 mins and discovered the issue was a clogged pipe, and used all his tools in his belt to help me clear the clogged drain issue. Long story short -- he fixed everything before 3p 😮😮😮 Thank you Robert!! You are the man!! I will call you without hesitation moving forward!!!"

"Trenchless sewer repair went off without a hitch. Jess was VERY professional and very conscientious. Jess is my new go to plumber for sure. Highly skilled, honest and humble."

"This contractor performed the service efficiently, and provided the analysis and options for the sewer line. I felt he was honest with the options and did not try to sell additional services that were not warranted, in my opinion."

"Very quick response when I called them and did an excellent job clearing my blocked down spout drain. I highly recommend them."

"Francisco was quick to respond, clear about pricing, super prompt with his service, and fixed the issue quickly and with expertise. Highly recommend FDL Plumbing!"

"I had an old leaky shower that was driving my wife crazy. I changed out the valve washers myself to see if that addressed the problem. Unfortunately that didn't help; and I needed to go to the professionals. Lawrence did a great job at assessing the situation and providing his diagnosis. Throughout the entire process, he was very professional and clear describing the work he was performing and the possible outcomes, given that that my home was built in the 1950s. In the end, it all worked out. Lawrence was a pleasure to chat with."

"Short version:
They got the job done, but it took two visits and cost about 2-3 times more than it should have because they initially arrived with the wrong equipment and then recommended an unnecessary, expensive video scan.  The extra cost was due to their error and they should have covered at least some of it (if not all) but they refused.

Details:

Our sewer line backed up between our house and the street, and so I called In and Out to clear it.  They arrived with nothing but a hand snake because supposedly other equipment was in the shop.  The plumber was able to (temporarily) clear the obstruction with the hand snake.  Charge: $250, which also included cleaning the trap in one of our interior sinks.  So far so good (although if I'd known they'd come with just a hand snake, I would have done it myself...)
Two weeks later, the line backs up again, because the hand snake only punched a small hole in the obstruction rather clear it completely.  I called In and Out to come back with the correct equipment.  

This time they arrived with the proper equipment, including the full sized snake and water jet to clear the roots.  Given the previous failure to remove the blockage, they recommended sending the video camera down the pipes to diagnose the problem.  Problem = roots from the trees near the sewer line (surprise!).  They used the snake + water jet to remove the roots and clear the obstruction.  Now everything works.  Bill = another $775.  

 Why do they get a C grade?
Issue 1: they refused to refund any of the money from their first, failed intervention.  If they'd just arrived with the right equipment, we would have removed the roots on day one, sparing us another sewer back up and another expensive visit.  They brought the wrong equipment and didn't solve the problem -- there should be at least a partial refund.  Even an apology would have been nice.  But I didn't get either.   instead, we come to Issue 2

 Issue 2:  when they came back, they recommended an unnecessary (and very expensive) video scan of our system which just turned up the obvious problem of roots from the nearby tree.
Total cost was over $1000, for a job where most plumbers would have just gone in with the big snake + jet on day one and knocked out the roots for $250-400.   In and Out ultimately fixed the problem, but we had to endure 2 days of sewer back up and paid 2-3x what we should have.

On the plus side, they were always very prompt, professional, and friendly in person (aside from issues noted above)"

"I had an outstanding experience with Plumbing & Rooter Service. From start to finish, their team was punctual, professional, and highly efficient. The quality of their work was exceptional, and it was clear that they take great pride in delivering top-tier service. Their pricing was very fair and reasonable, especially considering the speed and precision with which the job was completed. Everything was handled smoothly, and they exceeded all of my expectations. I highly recommend Plumbing & Rooter Service to anyone in need of reliable, high-quality plumbing services. I will certainly be using them again for any future projects."

"The Albert Nahman Plumbing team was great! From customer service during scheduling to the knowledgeable and skilled plumber they sent out to us. They got our rush job done for us right away with a high level of quality. Highly recommended!"