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"The quality of the carpet and the installation were very good.  But the crew was careless in moving furniture, scratching two pieces and putting some dings in the walls.  According to the terms of the contract, C & R is not responsible for such damage, so we're stuck with the results.  Other providers do take responsibility for damage, so you need to decide whether the money saved by getting C & R's low price is worth the risk.  Also be aware that the "free" financing isn't free. There's a 4.99% up-front charge, supposedly for handling or some such thing."

"Their rep was extremely helpful in selecting a color and figuring out the best width of carpet to minimize seams that might trip one of our little kids. The only problem was that their rep had said the installers would glue the wooden strips to our concrete basement floor. The installers showed up and started hammering them into our concrete basement floor, which is not ideal. Apparently gluing the wooden strips requires doing the glue requires coming one day, and then coming another day to actually put down the carpet. Hopefully the nails in the concrete floor won't cause moisture problems... Otherwise they were great; the result looks great."

"UPDATE - this is an update to my previous review. The service provider returned to complete the vinyl flooring and painted over the scuffs/marks on the walls. I rated them poorly on punctuality since I was told they would arrive after 1 pm (which to me meant a reasonable period of perhaps 1-2 hours after 1pm). However, by the time the installers arrived at my house it was nearly 6pm."

"Installation went without any difficulties. Moving furniture in and out went well."

"We had our carpets cleaned and had some stubborn pet odors. Everette visited twice to make sure the odor was completely gone to our satisfaction!"

"I will be using this company again. From the first time we entered the business, met with Michelle, and began the purchase process, it was smooth with true professionalism. John came to the house to measure and prepare the quote and was easy to work with. The installers are rock stars--they showed up on time for a two-day job and finished it in one day, we were stunned. The entire process, from quote to installation was less than three weeks."

"It was effortless. I contact Rick's less than a week before Thanksgiving. I informed them I was having family in town and over to our house for the holiday, but due to previous pet incidents I needed the carpeting/padding all replaced on the main level of my townhouse. For no additional charge they came within 4 days and did it all in one day. The workers were so studious it was unbelievable. They are hard-working and skilled at what they do. The final product looks amazing and I'm really happy I went to Rick's (a friend referred them to me). Good job guys and thank you!"

"As a Realtor, I refer all of my clients to Kruper flooring. If the house is going on the market and needs new carpeting, he has a really good quality carpet for $2 per foot, installed. NO other fees or charges. It makes a world of difference in how a home shows. For buyers, he will come out and give free estimates so the buyers know what to expect after closing if they want to change out carpeting or add/refinish hardwood floors before they move in. I had him replace hardwood floors and carpeting in my own personal condo, and I love them. I get many compliments from my friends!!"

"Enrique and Christian did a very professional job and I am really pleased with the carpeting. The stairs are really pretty. They arrived on time and diligently performed the work, including careful clean-up."

"It all started out well. Arrived on time to measure and give estimate. But the carpet was a special order and we were promised delivery by Thanksgiving. Thanksgiving came and went. Christmas came and went. Still no carpet. I know special orders can be tricky and delays may not be the fault of the store. But I feel that this store did not always respond to my calls in a timely manner. I had to call them numerous times when they were supposed to call me. They were always nice, I just don't feel that they did all they could to make this a more positive experience. The installation was excellent. No complaints at all there. And the carpet quality is excellent as well. But for the money Ispent, I just thought they could have done a little better. <br />"