Get matched with top sliding door installers in Stephens City, VA

"Excellent quality doors and exceptional care in installation."

"I am very pleased with the entire process, from ordering the new door and storm door to installation. The products that were delivered were custom even by their standards as my wife had the salesperson flipping back and forth through the catalog to mix and match all sorts of options! He was extremely pleasant and the price quoted was the price. It seems high, but if they stand behind the "lifetime of the house" warranty, it is worth it. The product that was installed is high quality and I am pleased with the installation. Santiago took time out to explain things to me and make sure I was satisfied at completion. I am expecting to use them again for the back doors."

"Terrific, we decided to go w/ Stoneberger because their sales representative spent time advising and guiding us through the options, the colors and styles of doors. She listened to what we thought we wanted and helped us find the right solution. No other sales rep we met with offered that customer service. She also followed up on time and was super easy to work with once we decided on specific doors. Installation also was on time, efficient and went very smoothly. We had one issue that arose b/c of the age of our house and Stoneberger addressed it quickly and beyond fairly. Highly recommend them."

"Tech showed up on time, fixed the door, and left.  Not pushy on additional services.
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"Great. I was very pleased with Jeremy (the sales guy who I think owns the company) as well as Larry (the installer). They are both very knowledgeable and helpful. Jeremy was able to customize my contract to my needs and deliver a reasonable cost estimate. Larry installed the equipment very quickly and was super responsive and helpful after the installation was complete. This is where they really went above and beyond, because they could have just moved to their next job, but the follow-up was terrific."

"The whole experience went really well. When I called to make an appointment, Tivoli was returning my call before I finished leaving a message on their answering machine. They were available and willing to come right away if I needed them to do so. Once they came to fix my door, they said instead of replacing the locks they could clean up the existing lock to see if the keys would work. It was faster and cheaper and all of the keys work now. (They had me try them all to make sure that they worked!)"

"Awesome.  They came out on time, to begin with.  Then, upon removing the old shower doors, they discovered a bunch of gross mold that had collected/grown in the area between the old metal frame and the shower (the bottom).  They thoroughly removed and cleaned the whole area of all the mold -- when they were done, you couldn't tell it had ever been there.  Then they installed the new door, which looks fantastic.  Given proper drying time, this will probably be the last shower door we ever need or want in our master bathroom.  They left our bathroom the way they found it -- clean ... but with a sweet new door instead of the old, nasty, door.  Very, very pleased with the work."

"The initial estimate in August 2015 went very well.  We were very pleased with the quality we were getting and the quoted price.  The company was responsive and showed up on time to give us the estimate. From that point, however, we had difficulty at times communicating.  We did not hear back from the company regarding the status of our order and possible dates for scheduling the installation. When we finally heard from them in October, they left a message for us with a date of installation. I called and left a message to confirm the date, but they did not get our message.  Once they understood the mistake, they immediately rectified by making time for us as planned.  
On the day of installation in October 2015, the lead installer showed up on time but they did not start work until about 11:00 am due to an issue with the window delivery/pick up. The installation went fine, and they appeared to be detailed and diligent in their work. However, we noticed part way through there was a mistake in the order, and one window was ordered without grids. Unfortunately, the installation went very late (they did not finish until about 9 pm) due to complications with the big picture window at the very end, which was not started until nearly 7 pm.  Consequently, they completed the work on the large picture window in the dark and cleaned up outside in the dark.  They were unable to wrap a side window that was not part of the installation, but which they agreed to wrap when we had our estimate.  We were told they would come back and finish cleaning up when they came back to swap the window out for the correct one, clean off black marks on the interior of the windows, and complete the wrapping of the additional window.  The next morning, we completed the clean up ourselves outside.  We were pleased with the installation and the quality of the windows. However, we noticed a dent in the aluminum border surrounding the big picture window above our front door, probably inadvertently caused due to the lack of visibility in completing the work in the dark.  We communicated that to the company in writing and by phone.  We were told it would be taken care of by the installer. Within a few weeks, the installer came back and installed the correct window pane, but did not have the materials to wrap the additional window or fix the dent above the front door. It has now been over five months, and we have had multiple instances when we were told the installer was coming only to either not have him show up or have him reschedule.
I have contacted the company multiple times, most recently two weeks ago, when we were told by the general manager the installer had just picked up the materials and would be contacting us to take care of it.  After more than a week, the installer contacted us to say he would be by on the weekend to take care of it. Once agin, he had not shown up or communicated to us regarding the schedule.
We were very pleased with some aspects of our experience but extremely displeased by the lack of responsiveness, the feeling of being bounced around to various members of the company, and the fact that they did not complete what they said they would or fix the dent above our front door caused by the installation. When I have spoken to the general manager or the installer, they are always very polite and  professional.  I just wish these interactions were followed up by action.  Our issue remains unresolved more than five months after installation.
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"Will gave a very competitive estimate for the work desired and told me exactly what I would need to buy to complete the job. I purchased the doors and painted them myself to save a little on cost. He put forth a ton of effort making the doors fit within some very crooked walls, even shaving off portions of the doors that weren't fitting and making sure everything lined up perfectly. He even repainted the portions of the doors that required cutting even though that wasn't originally a part of the deal. He cleaned up after himself and the installation looked great."

"Wonderful! My doors needed were an odd size but they made them to fit perfect."