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"Great service - fully capable and done right. I was very pleased from beginning to completion."

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"efficient, wonderful service, no issues at all"

"I had a pretty bad flood in my basement after the heavy storms that came through back in June. I realized that my sump pump was the reason so I needed to replace it. I wanted something with more horsepower and after doing some research, I decided an ejector pump would work best for my home. Tyler was very friendly and understanding of my situation. He told me about some options, gave me the literature and a fair price for what I wanted. He and his team were very professional and attentive and definitely knowledgeable about the equipment and installation process. I was a little apprehensive about going with a company that’s just starting out, but Tyler gave me a good feeling about their company and products. I’m very happy with the installation and the service I received. I wouldn’t hesitate to contact them again (although I hope I never have to) for any future needs. We have multiple rental properties, so I would call him first if I ever need service at any of them. A+++"

"Got a quote based on information I gave, knowing that this was an estimate based on usual circumstances. Very punctual, two problems, first was a clogged drain than was cleared quickly, the second was a defective outside spigot that split because I forgot to remove house line for the winter. The basement was finished making it difficult to get to the line so replacement could be completed. Both jobs were completed, area was broom clean, the final bill was slightly higher then quote because of extra time need to get to line with out damaging. Ceiling etc. I would use again, loved his good nature and humor."

"They were on time. Professional. Competitive pricing ."

"We recently had Hart Masonry and Waterproofing replace our foundation and waterproof the basement. The entire process was easy and Brandon and his crew were phenomenal! We had multiple companies out to quote the repair (big name companies that you see advertising everywhere). They all wanted to put band-aids on the problem, Hart Masonry was the only company that wanted to get to the heart of the issue and fix the entire basement so the foundation would be good for life. Most of the digging was done entirely by hand and the repair took 3 days less than originally expected which was a nice surprise.They were polite, efficient, willing to work around our schedule, and cleaned up after the work was completed. I would not hesitate to recommend Hart Masonry and Waterproofing to anyone that has basement structural or water issues."

"Our furnace install was done professionally. The installers were great. I do not blame any of our problems on the installers. It is their corporate office and lack of concern for issues a customer has that will affect any future customers. They simply do not care. The day after our furnace install we received a text that stated "Anderson Heating, Cooling and Plumbing, and sister company A New Image Heating and Cooling are offering a FLASH BOGO! Valid this week! The Furnace is FREE when you install an AC! Call today for details.". I called immediately because we had expressed an interest in both heat and AC. I asked why we were not offered this BOGO when they knew we were interested in both and the sale was good for the week of our installation. We would have taken this deal and gotten both. I was told by the Mentor office that they were unaware that the sale text was going out and asked if I could give them a few days. The following Monday I did receive a call back and was told they would install our AC for $4,000. The original estimate was about $6,000. So they were offering to take $2,000 off to install the AC. My furnace was $5,695. Is this a deceptive advertising ploy to get another $4,000 out of us? I disagreed with this offer and was given a contact at their home office in Grand Rapids MI. I sent the info to Geoffery Kartes who is their Director of Digital Marketing in MI. That was four weeks ago and I have heard NOTHING from anyone. I even called Mr. Kartes and still did not get a call back. This is apparently a "pass the blame" situation where no one is willing to take responsibility. Associates in the Mentor office agreed with me, one of their associates even encouraged me to escalate my displeasure because he said this has happened before, yet nothing has been done. Maybe if they ignore me I will go away. I will not. I wanted to let potential future customers know this happened. I am also letting the BBB and the Ohio AG know. Thank you for taking the time to read this."

"Quick service, quality workmanship, and very satisfied customer."

"The person who came out was Tim. He did an amazing job. He had great knowledge and experience for what was needed. He was fast and professional, and we will be using this company in the future if needed. Amazing job!!!"