
Serving Summerville, SC and surrounding areas
In business since 2003
Free estimates
"My first communication with Mike was at the end of June. In mid-July, I still hadn't gotten an estimate. It occurred to me that noone had asked me about what pattern flooring I wanted so I called Mike. He said "You just need to go to Lumber Liquidators website and choose one." I did not know this was the process. Having no idea what to look for in flooring as far as quality or budget constraints I chose a (thankfully) great bamboo product. The work was supposed to start in August but the flooring I chose was not in stock so I had to pay for additional shipping costs and then it was on backorder. Then when the day came to start the project, September 15, the flooring hadnt been picked up! and so another few days went by while it acclimated. After the majority of the flooring was installed it was weeks later that the nosing for the stairs arrived. Apparently it wasnt ordered at the time the flooring was.
I had to rent a POD for my furniture during the flooring installation and it stayed in my driveway for weeks after the job was over.
I was told that tile was the way to go in the bathroom and I needed to go to Lowes and pick it out. I did that but when it was time to start the tile job Logan had not picked it up so I had to start all over again choosing tile. It was assumed I would know that I knew I had to pick out the grout as well as the tub, faucet, sink, countertop, etc. I had no idea how to do this without measurements and guidance on what would work and how to stay in budget.
I havent dealt with contractors often but I have had flooring installed on two prior occasions. both times I chose the product I wanted, it was ordered , and placed in my home for acclimation. Then the work began. I guess I thought someone would walk through this with me since the quote was based on price allowances and measurements on each item in the bid. I ended up buying my own sink, faucet, and shower head after being so frustrated with them.
The project manager (Logan) is very enthusiastic and positive when you meet him . He told me he was hands on but was actually nowhere to be found on the job during installation. communicating with him was difficult. He didn't respond to texts. I had to forward them to Mike and when he responded I felt like somehow I was to blame for not understanding how things work. I was told that they do this work every day and customers know to pick out what they want. I'm not sure about that.
- The two guys who did the actual work (Auty and Johnny) are knowledgeable and talented carpenters and if not for them and the fact that they intervened for me several times, i'm not sure when the jobs would have been completed.
- While I wish them every success, I cannot write anything other than my truth here. I believe the business needs better administration and communication with customers in order to last for the long term. I think a sit-down meeting at the outset to review product choices and price point would be valuable. And, a project manager who is on site.
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